USAN INC - Software Vendor Review

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USAN INC

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USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional tel...

  • Categories:

    • Call Center
USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibility in the way they engage customers across channels. In addition to campaign management, back-office integration, and business process automation, USAN’s offerings include Hosted IVR, ACD, and Dialers built upon a highly available and scalable carrier-grade infrastructure USAN offers a communications network, hosted contact center technology and customer engagement platform that can be integrated to manage every aspect of the customer life cycle in any communications channel. From the cloud, our family of products can unify communications, integrate software, consolidate data and coordinate processes—saving your company CAPEX and OPEX by eliminating hardware and operations costs. The end result is a 24x7x365 multi-channel presence, lower customer churn, better service levels and improved business intelligence.

USAN INC - 6 software products

1. USAN IVR

  • Best for: Small business, Large business
  • Price:
  • Apr 15, 2019
Compare USAN IVR Vs. USAN IVR

Customer service must be available 7x24x365 to accommodate today’s always-on, connected and tech-savvy customers. Without the ability to handle customer requests after hours, or when live agents are busy assisting other customers, service levels would surely plummet. Interactive Voice Response (IVR...


2. USAN ACD

  • Best for: Small business, Large business
  • Price:
  • Jul 02, 2019
Compare USAN ACD Vs. USAN ACD

USAN ACD is a cloud-based customer service call center that helps users connect with their customers for easy communication. Automated call dialer helps the customers using it to connect with remote customers who make orders via the call.


3. USAN Predictive Dialer

  • Best for: Small business, Large business
  • Price: Starting from $70 Per license
  • May 02, 2018
Compare USAN Predictive Dialer Vs. USAN Predictive Dialer

USAN Predictive Dialer is a web based Customer Relationship Management (CRM) Software that provides multiple-user call, note-taking and contact reminders facility to users. It offers configurable contact centre software. USAN (United States Advanced Network) is a Atlanta based technology company....


4. Metaphor Contact Center

  • Best for: Small business, Medium business, Large business
  • Price:
  • Mar 20, 2018
Compare Metaphor Contact Center Vs. Metaphor Contact Center

By the end of 2015 more than 18 percent of contact center seats will be delivered by cloud-based contact center infrastructure providers. Metaphor Contact is a cloud-based omni-channel solution that centralizes contact options within one platform. Metaphor’s built-in tools make agents better informe...


5. Metaphor IVR+

  • Best for: Medium business, Large business
  • Price:
  • Dec 03, 2018
Compare Metaphor IVR+ Vs. Metaphor IVR+

Norwalk, CT March 19, 2012—Technology Marketing Corporation (TMC) today announced that the Hosted IVR community, sponsored by USAN, has been launched as the newest addition to the TMCnet global online community program. The Hosted IVR community is designed for decision-makers seeking informatio...


6. IP PBX

  • Best for: Start up, Small business, Large business
  • Price:
  • Apr 05, 2018
Compare IP PBX Vs. IP PBX

The advent of the Hosted PBX has revolutionized business communications. Businesses of any size are able to access a robust product with all the latest features traditionally available to only enterprise customers. The USAN IP PBX provides an easy path for businesses to move to VoIP and enable ente...


Company: USAN INC
Address Norcross, GA
Vendor Type: ISV
Proficiency: Software Development
Employees: 51-200
Industry Focus: Information Technology and Services