VICIdial Contact Center Review - why 5 stars?
Compare Pricing
| ITQlick Score: | 62/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Auto Dialer / Predictive Dialer -> VICIdial Contact Center review |
| Ranking: | Ranked 14 out of 21 Auto Dialer / Predictive Dialer systems |
| Company: | |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | VICIdial Contact Center pricing, VICIdial Contact Center alternatives |
Shlomi Lavi / updated: Sep 24, 2019We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is VICIdial Contact Center?
VICIdial is a cloud-based contact center aimed to interact with the Asterisk Open-Source PBX Phone system. VICIdial core features include Outbound, Inbound, and Blended call handling and Inbound Email handling, Outbound agent-controlled, broadcast, and predictive dialing and integrated call recording and more.The solution has an agent interface which is an interactive collection of web pages that works via a web browser to provide real-time functionality and information on the computer of the client. The management interface, on the other hand, is also web-based and offers the user the ability to view various real-time and summary reports along with several other detailed campaign and agent settings and options.
The solution also comprises of from scratch software installation document, full Spanish and Engish versions of the web clients admin pages.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for VICIdial Contact Center.How it stacks up?
Access a head to head analysis of VICIdial Contact Center vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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VICIdial...
ITQlick rating
5/5
Score
62/100
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2/10
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Noble
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Frequently Asked Questions (FAQs)
Is VICIdial Contact Center right for you or your business?
VICIdial is ideal for Companies of all sizes including small, medium-sized and large enterprises. It caters to multiple industries including telecommunication, warehouse, industrial, retail, and manufacturing and more.List of categories
Data Analysis Tools
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
Call Center
Call Center Workforce Management
Call Tracking
Chat
Voice Recognition
List of features
Chat
Data Analysis Tools
Inbound Call Center
Outbound Call Center
Call Center
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.