Virtual Observer Review

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Last updated: Aug 27, 2019

Virtual Observer Review

ITQlick rating
(3.1/5)

Starting from $20,000 Per license

Virtual Observer is a cloud-based and an on-premise call recording and call monitoring software. Virtual Observer is suitable for the cloud-based platform that offers various services, which include desktop ana...

  • Categories (4/8):

    • Analytics
    • Call Recording
    • IVR
    • Call Center

Shlomi Lavi / updated: Aug 27, 2019

What is Virtual Observer?

Virtual Observer is a cloud-based and an on-premise call recording and call monitoring software. Virtual Observer is suitable for the cloud-based platform that offers various services, which include desktop analytics, agent adherence, forecasting tools necessary for businesses, and advanced scheduling.

Other features include screen capture that is based on rules, performance reporting, eLearning, and evaluation and scoring. Virtual Observer can be used in various industries and businesses of all sizes. Virtual Observer provides functionalities such as performance reporting and real-time agent monitoring. CSI is the company that develops and distributes Virtual Observer. The company is based in the United States.

Virtual Observer Average Rating -

The rating of Virtual Observer is 3.1 stars. The rating is based on ITQlick expert review

Virtual Observer Typical Customers

Virtual Observer Features

Virtual Observer 3 Pros

  • Virtual Observer is easy to learn for new users.
  • Virtual Observer provides enough customization features as well as the integration features.
  • Virtual Observer is cheap compared to its customers.

Virtual Observer 2 Cons

  • Virtual Observer is not flexible.
  • Virtual Observer has poor customer support.

Virtual Observer Alternatives

The two major competitors of Virtual Observer are LiveAgent and Newfies-Dialer. Virtual Observer is both cloud-based as well as on-premise call center while LiveAgent is a cloud-based call center. Virtual Observer is designed for businesses of all sizes, while LiveAgent is designed for medium and small businesses.

Virtual Observer has features such as desktop analytics, agent adherence, forecasting tools necessary for businesses, and advanced scheduling, which are absent in LiveAgent. LiveAgent has features such as document storage, interaction tracking, and IT assets management, which are unavailable in Virtual Observer.

Virtual Observer is both cloud-based as well as on-premise call center while Newfies-Dialer is a cloud-based call center. Virtual has online ratings of 4.3 while Newfies-Dialer has online ratings of 4.5.

Virtual Observer has features such as desktop analytics, agent adherence, forecasting tools necessary for businesses, and advanced scheduling, which are absent in Newfies-Dialer. Newfies-Dialer has features such as document storage, interaction tracking, and IT assets management, which are unavailable in Virtual Observer.

Virtual Observer Pricing Information

Virtual Observer pricing is above average and offered upon request, and the vendor then provides a quote to the customer. Virtual Observer has no free training. Virtual Observer offers a free demo of the software before any purchases are made. Virtual Observer price is a fixed price paid for the service once during the purchase.

Virtual Observer demo

25 questions to ask the vendor on Virtual Observer demo

Is Virtual Observer the right software for me?

Virtual Observer is developed for businesses in diverse industries for employee performance analysis and agent monitoring. Virtual Observer works well in small businesses, medium businesses, and large enterprises with many employees. Industries ranging from insurance, finance, manufacturing, and tourism can all use the software to manage their employees.

Virtual Observer Categories

Analytics
Call Recording
IVR
Call Center
Workforce Management
Quality Management
Chat
Voice Recognition

Specifications

Company:
Address: 165 Burnside Avenue, East Hartford, CT 06108, United States
Website:Virtual Observer
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
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License pricing license pricing (if provided by the software vendor)
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