Five9 Review - why 3.1 stars?

Shlomi Lavi / updated: Dec 12, 2022

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What is Five9?

Five9 is a cloud-based and an on-premise call recording and call monitoring software. Five9 is suitable for the cloud-based platform that offers various services, which include desktop analytics, agent adherence, forecasting tools necessary for businesses, and advanced scheduling.

Other features include screen capture that is based on rules, performance reporting, eLearning, and evaluation and scoring. Five9 can be used in various industries and businesses of all sizes. Five9 provides functionalities such as performance reporting and real-time agent monitoring. CSI is the company that develops and distributes Five9. The company is based in the United States.

Who is it best for?

The typical customers include the following business size: SMBs.

What is the actual cost?

Five9 has acquired Virtual Observer and integrated the platform into its contact center offering. Five9 pricing is based on its Solution Bundle offerings, namely Core, Premium, Optimum, and Ultimate. Pricing is billed per concurrent user, and no free version or trial is available. Add-ons are also available.

Core Bundle pricing starts at $149 per month and supports thousands of agents globally, plus real-time reporting and administrative tools. Premium Bundle pricing starts at $169 per month and covers all Core Bundle features plus omnichannel support and essential quality management.

Optimum Bundle pricing starts at $199 per month, and it has all Premium Bundle features plus workforce optimization. Ultimate Bundle pricing begins at $229 per month, and it has all Optimum Bundle features plus analytics and workflow automation tools.

ITQlick pricing score is 5.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Five9. You can also find here pricing information from Five9's website.

Pros

• Five9 is an easy-to-use call center platform and is highly scalable
• The software has powerful customization features for users to adapt it to the needs of their organization
• Five9 has a reliable web-based platform that hardly experiences crashes

Cons

• The predictive dialer on Five9 sometimes classifies ANI numbers as spam
• The platform has a steep learning curve for new users

How it stacks up?

Access a head to head analysis of Five9 vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Five9 right for you or your business?

Five9 is a cloud-based call center solution that serves clients across several industries, including collection companies, telemarketers, sales, finance, legal services, outsourcers, etc. The software is suitable for small, midsize, and large-scale organizations. Under Armour, Athenahealth, and Regent University are some big names that use the Five9 solution.