Virtual Observer Review

Let our Call Center Software Experts help you find the right Software for your Business!

Last updated: Aug 10, 2020

Virtual Observer Review

ITQlick rating
(3.1/5)

Starting from $20,000 per license

Virtual Observer is a cloud-based and an on-premise call recording and call monitoring software. Virtual Observer is suitable for the cloud-based platform that offers various services, which include desktop ana...

  • Categories (4/8):

    • Data Analysis Tools
    • Call Recording
    • IVR
    • Call Center

Shlomi Lavi / updated: Aug 10, 2020

What is Virtual Observer Used For?

Virtual Observer is a cloud-based and an on-premise call recording and call monitoring software. Virtual Observer is suitable for the cloud-based platform that offers various services, which include desktop analytics, agent adherence, forecasting tools necessary for businesses, and advanced scheduling.

Other features include screen capture that is based on rules, performance reporting, eLearning, and evaluation and scoring. Virtual Observer can be used in various industries and businesses of all sizes. Virtual Observer provides functionalities such as performance reporting and real-time agent monitoring. CSI is the company that develops and distributes Virtual Observer. The company is based in the United States.

Average Rating -

The rating of Virtual Observer is 3.1 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business.

Virtual Observer 3 Pros

  • Virtual Observer is easy to learn for new users.
  • Virtual Observer provides enough customization features as well as the integration features.
  • Virtual Observer is cheap compared to its customers.

Virtual Observer 1 Cons

  • Virtual Observer is not flexible.

Competitors & Alternatives

The two major competitors of Virtual Observer are LiveAgent and Newfies-Dialer. Virtual Observer is both cloud-based as well as on-premise call center while LiveAgent is a cloud-based call center. Virtual Observer is designed for businesses of all sizes, while LiveAgent is designed for medium and small businesses.

Virtual Observer has features such as desktop analytics, agent adherence, forecasting tools necessary for businesses, and advanced scheduling, which are absent in LiveAgent. LiveAgent has features such as document storage, interaction tracking, and IT assets management, which are unavailable in Virtual Observer.

Virtual Observer is both cloud-based as well as on-premise call center while Newfies-Dialer is a cloud-based call center. Virtual has online ratings of 4.3 while Newfies-Dialer has online ratings of 4.5.

Virtual Observer has features such as desktop analytics, agent adherence, forecasting tools necessary for businesses, and advanced scheduling, which are absent in Newfies-Dialer. Newfies-Dialer has features such as document storage, interaction tracking, and IT assets management, which are unavailable in Virtual Observer.

Virtual Observer Pricing Information

The cost of license starting from $20,000 per license. The experts at ITQlick has reviewed Virtual Observer pricing and gave the software a total cost of ownership (TCO) rating of 5.8 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Virtual Observer in action

Is it the right software for you?

Virtual Observer is developed for businesses in diverse industries for employee performance analysis and agent monitoring. Virtual Observer works well in small businesses, medium businesses, and large enterprises with many employees. Industries ranging from insurance, finance, manufacturing, and tourism can all use the software to manage their employees.

Virtual Observer Categories

Data Analysis Tools
Call Recording
IVR
Call Center
Workforce Management
Quality Management
Chat
Voice Recognition

Specifications

Company:
Address: 165 Burnside Avenue, East Hartford, CT 06108, United States
Website:https://www.virtualobserver.com/
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

Virtual Observer Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Virtual
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
87/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.8/10
License pricing license pricing (if provided by the software vendor)
$20,000 per license
Hosting
Cloud
Functionality score
8
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per minute
Hosting
On premise and Cloud
Functionality score
43
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review