VoiceGuide IVR Review

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Last updated: Nov 10, 2019

VoiceGuide IVR Review

ITQlick rating
(5/5)

Starting from $99 per license

The VoiceGuide IVR offers users with comprehensive solutions and robust functionality for inbound and outbound self-service programs and assisted services deployment..

  • Categories (4/7):

    • Automatic Call Distribution (ACD)
    • Call Monitoring
    • Call Recording
    • Conference Calling

Shlomi Lavi / updated: Nov 10, 2019

What is VoiceGuide IVR Used For?

The VoiceGuide IVR offers users with comprehensive solutions and robust functionality for inbound and outbound self-service programs and assisted services deployment..

Average Rating -

The rating of VoiceGuide IVR is 5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The majority of the customers of VoiceGuide IVR comes from small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that enjoy the advantages coming from IT, data and web hosting and information-related services sector, mainly with contact center management.

Features

The VoiceGuide IVR by Katalina Technologies offers users with the right solutions for inbound and outbound interactive voice response/IVR that can be deployed on-premise or cloud. It is an open-source architecture and thus, good for integration with other communication channels.

The software comes with graphical call flow designer helping users with call management and allows call center executives to do process modification minus the need of any technical assistance. Data obtained through IVR can be exported to several interfaces making sure that data collection is completed and maintained. Other features include speech recognition, text-to-speech conversion, multi-language support and biometric authentication.

Competitors & Alternatives

The alternatives to consider for VoiceGuide IVR include Five9, 8x8 Cloud Contact Center and Avaya Scopia.

VoiceGuide IVR Pricing Information

The cost of license starting from $99 per license. The experts at ITQlick has reviewed VoiceGuide IVR pricing and gave the software a total cost of ownership (TCO) rating of 4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching VoiceGuide IVR in action

VoiceGuide IVR Categories

Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
Call Center
Call Center Workforce Management
Call Tracking

Specifications

Company:
Address: 520 Oxford St Bondi Junction New South Wales 2022
Website:https://www.voiceguide.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

VoiceGuide IVR Features

Call Conferencing
Call Recording
Inbound Call Center
Outbound Call Center
Call Center

VoiceGuide IVR Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
VoiceGuide
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
76/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$99 per license
Hosting
On premise and Cloud
Functionality score
12
Fit small business
Fit medium business
Fit large business
Software review
Nuance
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Metaphor
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review
Voxco
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
76/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review
Aspect
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
72/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
Has a free version
Hosting
On premise and Cloud
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review