VoiceOps Review - why 5 stars?

VoiceOps Review
ITQlick Score: 82/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: AI: Audio -> VoiceOps review
Ranking:Ranked 1 out of 5 AI: Audio systems
Company: VoiceOps
Typical customers: SMBs
Platforms: Mobile, Cloud
Links: VoiceOps pricing, VoiceOps alternatives
Shlomi LaviShlomi Lavi / updated: May 28, 2022

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What is VoiceOps?

VoiceOps is a call center software designed as a behavior-based platform through which organizations can improve their call center performance using the software coaching enablement tools. The software enables users to keep track of everything happening on calls using transcripts, custom behaviors, and instant search. In addition, it allows documentation of offline coaching sessions for future references.

Some of the key features of VoiceOps are feedback discussion synchronization, daily reporting, behavior change circle, and automated transcriptions. The software is developed by VoiceOps™, an information technology & services company with a workforce of over 20 employees. The company was founded in 2016 and is headquartered in San Francisco, California, United States.

Who is it best for?

The typical customers include the following business size: SMBs.

What is the actual cost?

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for VoiceOps.

Pros

  • VoiceOps provides actionable insights on where to focus for each rep
  • It makes general sales coaching easy to deploy
  • The software aids consistency because it is based on accurate data across all calls
  • Transcription is accurate

How it stacks up?

Access a head to head analysis of VoiceOps vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
VoiceOps
ITQlick rating
5/5
Score
82/100
Pricing
4/10
License pricing
Pricing not available
Functionality
8
Compare
Deepgram
ITQlick rating
3.1/5
Score
82/100
Pricing
4/10
License pricing
Pricing not available
Functionality
3
Gridspace
ITQlick rating
3.2/5
Score
80/100
Pricing
4/10
License pricing
Pricing not available
Functionality
3
Temi
ITQlick rating
3.2/5
Score
80/100
Pricing
4/10
License pricing
Pricing not available
Functionality
3
Review

Frequently Asked Questions (FAQs)

Is it the best AI: Audio system?

VoiceOps is ranked 1 out of 5 software in their category (AI: Audio systems).

How they are rated on ITQlick?

The rating of VoiceOps is 5 stars out of 5 and the total score is 82 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, VoiceOps makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access VoiceOps on your mobile/smart phone.

What should we ask during a demo session?

Differences between VoiceOps and alternatives?

The most popular alternatives to VoiceOps in 2023: Deepgram, Gridspace, Temi. Access the complete competitors analysis here - VoiceOps VS AI: Audio Software alternatives.

Is VoiceOps right for you or your business?

VoiceOps is suitable for small and medium-sized organizations in the education, manufacturing, financial services, and retail industries. The software can be used by sales teams, help desk agents, supervisors, and repair service providers. Some of the organizations using the software are PENIN FOSTER, Weebly, and Homelight.

List of categories

Call Recording
IVR
CRM
Voice Recognition
Call Tracking

List of features

CRM
Customized Call Routing
IVR

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.