Vonage Business Solutions Review - why 4.1 stars?

Vonage Business Solutions Review
ITQlick Score: 86/100
ITQlick Rating: (4.1/5)
Pricing: 4/10 - average cost
Category: VoIP -> Vonage Business Solutions
Ranking:Ranked 13 out of 165 VoIP systems
Company: Vonage Business Solutions
Pricing: starts at $19.99 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Vonage Business Solutions pricing, Vonage Business Solutions alternatives
Shlomi LaviShlomi Lavi / updated: Jun 07, 2021

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What is Vonage Business Solutions?

Vonage Business Solutions is a cloud-based communication software that is developed to provide business phone service by enabling businesses to connect VoIP phone systems to internet-enabled devices. The software offers a communication channel that runs on high-speed internet.

Some of the core features include call management, call logging, queue management, call scripting, and many more. Vonage Business Solutions is a software product that was developed and launched by Vontage, a company based in the United States.

Since its establishment in 2001, the company has scaled the heights of success and have secured several awards. Some of the awards include the 2018 Competitive Strategy Innovation and Leadership Award and 2017 TMCnet Product of the Year Award.

What is Vonage Business Solutions rating? ()

The rating of Vonage Business Solutions is 4.1 stars out of 5 and the total score is 86 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Vonage Business Solutions's typical customers?

Customers of the software include businesses of all sizes and a variety of types. For communication purposes, the software can be deployed in a wide range of industries including telecommunication, engineering services, technology and networking, media and entertainment, manufacturing and automation, and others.

Is Vonage Business Solutions the best VoIP?

Vonage Business Solutions is ranked 13 out of 165 software in their category (VoIP systems).

What are their main features and functionalities?

The software features a dedicated admin portal which can be used by the account managers to control the entire functionality of the phone system. Call conferencing lets clients add more outgoing calls to the existing ones. Call continuity is guaranteed to avoid any interruption even if the power is out. Calls can be redirected to mobiles or other phones and can be put on hold while answering other calls.

Vonage Business Solutions can be used to maintain call logs and records by extension and account. Other important services of the platform include call park, call pass, call screening, call transfer, call waiting, caller ID blocking, cell phone integration, custom tagging, customized dashboard, dynamic caller ID, and others.

Who are their main alternatives?

The two main competitors of Vonage Business Solutions include ShoreTel VoIP System and 4Voice. Unlike Vonage Business Solutions, which is cloud-based, ShoreTel VoIP is a cloud-based as well as on-premise software. ShoreTel VoIP is designed to serve small businesses as well as midsize businesses, while Vonage Business Solutions, on the other hand, is tailored to help small businesses, medium-sized businesses, and enterprises.

With regards to the online rating, ShoreTel VoIP stands at 4.5, whereas Vonage Business Solutions has 4.0 rating. 4Voice is a VoIP communication software that fits within small businesses while Vonage Business Solutions fits in small companies, midsize companies, and enterprises.

Based on the online reviews and feedback, 4Voice has been given a 5-star rating whereas Vonage Business Solutions has 4. 4Voice is a little cheaper as its prices start at $10/month while Vonage Business Solutions prices start from $199.99.

What is the cost of Vonage Business Solutions?

The cost of license starts at $19.99 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Vonage Business Solutions

What should you ask Vonage Business Solutions during a demo session? (65 questions)

Schedule a demo with Vonage Business Solutions and access 65 must ask questions for the vendor while watching Vonage Business Solutions in action. Visit the vendor's website here.

Is it the right software for you?

Vonage Business Solutions is a suitable communication tool for organizations that businesses revolve around lots of communication activities and keeping in touch with customers or clients. The software caters to any size, from small businesses to large enterprises. Vonage Business Solutions is used in various industries across the board such as medical and health care, manufacturing, technological, sales and marketing, and many more.

List of categories

Communications
Auto Attendant
Automatic Call Distribution (ACD)
Broadband Internet
Business Phone Systems
Call Recording
Cloud PBX
Computer Telephony Integration (CTI)
Conference Calling
Online Meeting
PBX Phone Systems
SIP Clients

List of features

VoIP

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.