Vonage Business Solutions Review

Shlomi Lavi / updated: Sep 04, 2019

What is Vonage Business Solutions?

Vonage Business Solutions is a cloud-based communication software that is developed to provide business phone service by enabling businesses to connect VoIP phone systems to internet-enabled devices. The software offers a communication channel that runs on high-speed internet.

Some of the core features include call management, call logging, queue management, call scripting, and many more. Vonage Business Solutions is a software product that was developed and launched by Vontage, a company based in the United States.

Since its establishment in 2001, the company has scaled the heights of success and have secured several awards. Some of the awards include the 2018 Competitive Strategy Innovation and Leadership Award and 2017 TMCnet Product of the Year Award.

Vonage Business Solutions Average Rating -

The rating of Vonage Business Solutions is 4.1 stars. The rating is based on ITQlick expert review

Vonage Business Solutions Typical Customers

Customers of the software include businesses of all sizes and a variety of types. For communication purposes, the software can be deployed in a wide range of industries including telecommunication, engineering services, technology and networking, media and entertainment, manufacturing and automation, and others.

Vonage Business Solutions Features

The software features a dedicated admin portal which can be used by the account managers to control the entire functionality of the phone system. Call conferencing lets clients add more outgoing calls to the existing ones. Call continuity is guaranteed to avoid any interruption even if the power is out. Calls can be redirected to mobiles or other phones and can be put on hold while answering other calls.

Vonage Business Solutions can be used to maintain call logs and records by extension and account. Other important services of the platform include call park, call pass, call screening, call transfer, call waiting, caller ID blocking, cell phone integration, custom tagging, customized dashboard, dynamic caller ID, and others.

Vonage Business Solutions Alternatives

The two main competitors of Vonage Business Solutions include ShoreTel VoIP System and 4Voice. Unlike Vonage Business Solutions, which is cloud-based, ShoreTel VoIP is a cloud-based as well as on-premise software. ShoreTel VoIP is designed to serve small businesses as well as midsize businesses, while Vonage Business Solutions, on the other hand, is tailored to help small businesses, medium-sized businesses, and enterprises.

With regards to the online rating, ShoreTel VoIP stands at 4.5, whereas Vonage Business Solutions has 4.0 rating. 4Voice is a VoIP communication software that fits within small businesses while Vonage Business Solutions fits in small companies, midsize companies, and enterprises.

Based on the online reviews and feedback, 4Voice has been given a 5-star rating whereas Vonage Business Solutions has 4. 4Voice is a little cheaper as its prices start at $10/month while Vonage Business Solutions prices start from $199.99.

Vonage Business Solutions Pricing Information

Vonage Business Solutions pricing is structured into three plans, Mobile, Premium, and Advanced, with all plans offering a 14 days free trial. With the Mobile plan, pricing starts from $19.99 and includes features such as unlimited calling and text messages, mobile app, desktop app, and team messaging. The premium plan starts at $29.99, with features included in the mobile plan plus CRM integration, and video conferencing.

The Advanced plan starts from $39.99, which is inclusive of Premium’s features as well as call recording, Vontage visual voicemail, and orange glove setup. Compared to other VoIP alternatives, Vonage Business Solutions pricing can be considered to be average and fair in the market.

Vonage Business Solutions demo

25 questions to ask the vendor on Vonage Business Solutions demo

Is Vonage Business Solutions the right software for me?

Vonage Business Solutions is a suitable communication tool for organizations that businesses revolve around lots of communication activities and keeping in touch with customers or clients. The software caters to any size, from small businesses to large enterprises. Vonage Business Solutions is used in various industries across the board such as medical and health care, manufacturing, technological, sales and marketing, and many more.

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Vonage Business Solutions Categories

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Specifications

Company:	Vonage Business Solutions
Address:	1375 Peachtree Street, Atlanta, GA, United States
Website:	Vonage Business Solutions
Customers:	Small business, Medium business, Large business
Business Area:	Cross Business Areas
Platforms:	Cloud
Operating Systems:	Mac OS, Windows, Linux

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Vonage Business Solutions Features