Vonage Business Solutions Review - why 4.1 stars?

Shlomi Lavi / updated: Aug 25, 2022

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What is Vonage Business Solutions?

Vonage Business Solutions is a cloud-based communication software that is developed to provide business phone service by enabling businesses to connect VoIP phone systems to internet-enabled devices. The software offers a communication channel that runs on high-speed internet.

Some of the core features include call management, call logging, queue management, call scripting, and many more. Vonage Business Solutions is a software product that was developed and launched by Vontage, a company based in the United States.

Since its establishment in 2001, the company has scaled the heights of success and have secured several awards. Some of the awards include the 2018 Competitive Strategy Innovation and Leadership Award and 2017 TMCnet Product of the Year Award.

Who is it best for?

Customers of the software include businesses of all sizes and a variety of types. For communication purposes, the software can be deployed in a wide range of industries including telecommunication, engineering services, technology and networking, media and entertainment, manufacturing and automation, and others.

Main features and functionalities

The software features a dedicated admin portal which can be used by the account managers to control the entire functionality of the phone system. Call conferencing lets clients add more outgoing calls to the existing ones. Call continuity is guaranteed to avoid any interruption even if the power is out. Calls can be redirected to mobiles or other phones and can be put on hold while answering other calls.

Vonage Business Solutions can be used to maintain call logs and records by extension and account. Other important services of the platform include call park, call pass, call screening, call transfer, call waiting, caller ID blocking, cell phone integration, custom tagging, customized dashboard, dynamic caller ID, and others.

What is the actual cost?

Vonage Business Solutions offers three license pricing options; Mobile, Premium, and Advanced.

• Mobile starts at $19.99 per month per line
• Premium starts at $29.99 per month per line
• Advanced stats at $39.99 per month per line

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Vonage Business Solutions. You can also find here pricing information from Vonage Business Solutions's website.

Pros

• Vonage Business Solutions is relatively easy to use
• Three phones may be connected to a single extension using the systems
• Many roles are available, each with varying degrees of access to make configuration changes

Cons

• Users say that the system is sluggish and has a lot of backend difficulties that take a long time to address

How it stacks up?

Access a head to head analysis of Vonage Business Solutions vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Vonage Business Solutions right for you or your business?

Vonage Business Solutions is a business phone system designed for businesses in Healthcare, Manufacturing, Education, Retail & Ecommerce, and others. The software is currently used by over 100k businesses globally.