Vonage Business Solutions Review

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Last updated: Aug 13, 2020

Vonage Business Solutions Review

ITQlick rating
(4.1/5)

Starting from $19.99 per user/month

Vonage Business Solutions is a cloud-based communication software that is developed to provide business phone service by enabling businesses to connect VoIP phone systems to internet-enabled devices.

  • Categories (4/16):

    • Communications
    • Auto Attendant
    • Automatic Call Distribution (ACD)
    • Broadband Internet

Shlomi Lavi / updated: Aug 13, 2020

What is Vonage Business Solutions Used For?

Vonage Business Solutions is a cloud-based communication software that is developed to provide business phone service by enabling businesses to connect VoIP phone systems to internet-enabled devices. The software offers a communication channel that runs on high-speed internet.

Some of the core features include call management, call logging, queue management, call scripting, and many more. Vonage Business Solutions is a software product that was developed and launched by Vontage, a company based in the United States.

Since its establishment in 2001, the company has scaled the heights of success and have secured several awards. Some of the awards include the 2018 Competitive Strategy Innovation and Leadership Award and 2017 TMCnet Product of the Year Award.

Average Rating -

The rating of Vonage Business Solutions is 4.1 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Customers of the software include businesses of all sizes and a variety of types. For communication purposes, the software can be deployed in a wide range of industries including telecommunication, engineering services, technology and networking, media and entertainment, manufacturing and automation, and others.

Features

The software features a dedicated admin portal which can be used by the account managers to control the entire functionality of the phone system. Call conferencing lets clients add more outgoing calls to the existing ones. Call continuity is guaranteed to avoid any interruption even if the power is out. Calls can be redirected to mobiles or other phones and can be put on hold while answering other calls.

Vonage Business Solutions can be used to maintain call logs and records by extension and account. Other important services of the platform include call park, call pass, call screening, call transfer, call waiting, caller ID blocking, cell phone integration, custom tagging, customized dashboard, dynamic caller ID, and others.

Competitors & Alternatives

The two main competitors of Vonage Business Solutions include ShoreTel VoIP System and 4Voice. Unlike Vonage Business Solutions, which is cloud-based, ShoreTel VoIP is a cloud-based as well as on-premise software. ShoreTel VoIP is designed to serve small businesses as well as midsize businesses, while Vonage Business Solutions, on the other hand, is tailored to help small businesses, medium-sized businesses, and enterprises.

With regards to the online rating, ShoreTel VoIP stands at 4.5, whereas Vonage Business Solutions has 4.0 rating. 4Voice is a VoIP communication software that fits within small businesses while Vonage Business Solutions fits in small companies, midsize companies, and enterprises.

Based on the online reviews and feedback, 4Voice has been given a 5-star rating whereas Vonage Business Solutions has 4. 4Voice is a little cheaper as its prices start at $10/month while Vonage Business Solutions prices start from $199.99.

Vonage Business Solutions Pricing Information

The cost of license starting from $19.99 per user/month. The experts at ITQlick has reviewed Vonage Business Solutions pricing and gave the software a total cost of ownership (TCO) rating of 4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Vonage Business Solutions in action

Is it the right software for you?

Vonage Business Solutions is a suitable communication tool for organizations that businesses revolve around lots of communication activities and keeping in touch with customers or clients. The software caters to any size, from small businesses to large enterprises. Vonage Business Solutions is used in various industries across the board such as medical and health care, manufacturing, technological, sales and marketing, and many more.

Vonage Business Solutions Categories

Communications
Auto Attendant
Automatic Call Distribution (ACD)
Broadband Internet
Business Phone Systems
Call Recording
Cloud PBX
Computer Telephony Integration (CTI)
Conference Calling
Online Meeting
PBX Phone Systems
SIP Clients

Specifications

Company:
Address: 1375 Peachtree Street, Atlanta, GA, United States
Website:https://www.vonage.com/business/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Cloud
Operating Systems: Mac OS, Windows, Linux

Vonage Business Solutions Features

VoIP

Vonage Business Solutions Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
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License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
Cloud
Functionality score
27
Fit small business
Fit medium business
Fit large business
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