Vonage Business Solutions Review - why 4.1 stars?

Vonage Business Solutions Review
ITQlick Score: 86/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: VoIP -> Vonage Business Solutions review
Ranking:Ranked 12 out of 164 VoIP systems
Company: Vonage Business Solutions
Pricing: starts at $19.99 per month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Vonage Business Solutions pricing, Vonage Business Solutions alternatives
Shlomi LaviShlomi Lavi / updated: Aug 25, 2022

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What is Vonage Business Solutions?

Vonage Business Solutions is a cloud-based communication software that is developed to provide business phone service by enabling businesses to connect VoIP phone systems to internet-enabled devices. The software offers a communication channel that runs on high-speed internet.

Some of the core features include call management, call logging, queue management, call scripting, and many more. Vonage Business Solutions is a software product that was developed and launched by Vontage, a company based in the United States.

Since its establishment in 2001, the company has scaled the heights of success and have secured several awards. Some of the awards include the 2018 Competitive Strategy Innovation and Leadership Award and 2017 TMCnet Product of the Year Award.

Who is it best for?

Customers of the software include businesses of all sizes and a variety of types. For communication purposes, the software can be deployed in a wide range of industries including telecommunication, engineering services, technology and networking, media and entertainment, manufacturing and automation, and others.

Main features and functionalities

The software features a dedicated admin portal which can be used by the account managers to control the entire functionality of the phone system. Call conferencing lets clients add more outgoing calls to the existing ones. Call continuity is guaranteed to avoid any interruption even if the power is out. Calls can be redirected to mobiles or other phones and can be put on hold while answering other calls.

Vonage Business Solutions can be used to maintain call logs and records by extension and account. Other important services of the platform include call park, call pass, call screening, call transfer, call waiting, caller ID blocking, cell phone integration, custom tagging, customized dashboard, dynamic caller ID, and others.

What is the actual cost?

Vonage Business Solutions offers three license pricing options; Mobile, Premium, and Advanced.
  • Mobile starts at $19.99 per month per line
  • Premium starts at $29.99 per month per line
  • Advanced stats at $39.99 per month per line

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Vonage Business Solutions. You can also find here pricing information from Vonage Business Solutions's website.


  • Vonage Business Solutions is relatively easy to use
  • Three phones may be connected to a single extension using the systems
  • Many roles are available, each with varying degrees of access to make configuration changes


  • Users say that the system is sluggish and has a lot of backend difficulties that take a long time to address

How it stacks up?

Access a head to head analysis of Vonage Business Solutions vs alternative software solutions.
ITQlick rating
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Vonage B...
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$19.99 per month
jive com...
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$19.95 per user/month
Nextiva ...
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$11.95 per user/month
ITQlick rating
License pricing
$19.99 per user/month
ITQlick rating
License pricing
$19.99 per user/month

Frequently Asked Questions (FAQs)

Is it the best VoIP system?

Vonage Business Solutions is ranked 12 out of 164 software in their category (VoIP systems).

How they are rated on ITQlick?

The rating of Vonage Business Solutions is 4.1 stars out of 5 and the total score is 86 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Vonage Business Solutions makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Vonage Business Solutions can't be accessed on mobile, you would need to access it from your computer.

Differences between Vonage Business Solutions and alternatives?

The most popular alternatives to Vonage Business Solutions in 2022: RingCentral Phone, jive communications, Nextiva VoIP, ShoreTel, 3CX. Access the complete competitors analysis here - Vonage Business Solutions VS VoIP Software alternatives.

Is Vonage Business Solutions right for you or your business?

Vonage Business Solutions is a business phone system designed for businesses in Healthcare, Manufacturing, Education, Retail & Ecommerce, and others. The software is currently used by over 100k businesses globally.

List of categories

Auto Attendant
Automatic Call Distribution (ACD)
Broadband Internet
Business Phone Systems
Call Recording
Cloud PBX
Computer Telephony Integration (CTI)
Conference Calling
Online Meeting
PBX Phone Systems
SIP Clients

List of features


Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.