Voxco IVR Review

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Last updated: Oct 13, 2019

Voxco IVR Review

ITQlick rating
(4/5)

Small business, Medium business, Large business

Voxco IVR is a cloud based, interactive voice response/IVR software providing users with messaging and survey tools that are fast and cost-effective.

  • Categories (4/8):

    • Automatic Call Distribution (ACD)
    • Call Monitoring
    • Call Recording
    • Conference Calling

Shlomi Lavi / updated: Oct 13, 2019

What is Voxco IVR Used For?

Voxco IVR is a cloud-based, interactive voice response/IVR software providing users with messaging and survey tools that are fast and cost-effective.

Average Rating -

The rating of Voxco IVR is 4 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The main Voxco IVR customers are entrepreneurs and experts engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that harness the services from IT, data hosting, processing and related information services, mainly with call center and its management.

Features

As an IVR, this Voxco IVR allows users in creating and designing self-completion surveys and sending the automated voice messages to wide-ranging audience. Its survey module shows respondents pre-recorded questionnaire that are answerable with telephone keypad. Three modes are available and these are inbound, outbound and mixed mode. All of these things are done in a cost-efficient manner.

Its messaging feature sends pre-recorded customer support messages to targeted audience. The solution also lets the users in measuring customer satisfaction and then with the identification of any gaps.

Competitors & Alternatives

What are the good alternatives for Voxco IVR? Consider Predictive Dialer, DeltaTouch and Genesys Cloud.

Voxco IVR Pricing Information

The experts at ITQlick has reviewed Voxco IVR pricing and gave the software a total cost of ownership (TCO) rating of 6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Voxco IVR in action

Voxco IVR Categories

Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
Call Center
Call Center Workforce Management
Call Tracking
Voice Recognition

Specifications

Company:
Address: 350 Fifth Avenue 59th Floor New York, NY, 10118 USA
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows

Voxco IVR Features

Blended Call Center
Call Recording
Inbound Call Center
Outbound Call Center
Call Center

Voxco IVR Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Voxco
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
76/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review
Nuance
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Metaphor
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review
VoiceGuide
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
76/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$99 per license
Hosting
On premise and Cloud
Functionality score
12
Fit small business
Fit medium business
Fit large business
Software review
Aspect
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
72/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
Has a free version
Hosting
On premise and Cloud
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review