Web+Center Review - why 5 stars?

Shlomi Lavi / updated: Aug 02, 2022

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What is Web+Center?

Web+Center is a web-based help desk software that offers IT help desk and customer support solution in both onsite and cloud-based deployment models. The software offers tailor made solution to meet all your specific business needs and is highly customizable. Moreover, the software is open source and users get complete access to the source code which means more flexibility.

Internet Software Sciences, the software behind Web+Center, has been providing web-based IT help desk and customer support solutions since 1995. More than 1 million users from all around the world have used the company’s software. The privately held business is headquartered in Los Altos Hills, CA.

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Who is it best for?

Web+Center is perfect for companies small and midsize companies and can be used by large enterprises too. Corporations, educational institutes, government agencies, healthcare, hospitality and non-profit organizations can use this software. Memorial Hospital Gardena and Santa Barbara Community Colleges are some of the clients of Web+Center.

Main features and functionalities

Web+Center comes with asset management, help desk, email notifications, knowledge base, project management, case scheduling and customer management tools features. Users can easily create cases using from emails using its email-to-case feature. Users can manage their assets efficiently with importing, tracking, exporting, reporting options and help desk ticket integration. The project management tool comes with cost projects, case management and notification features.

The optional A/D customer login method can allow multiple customers to login and also offers integrated Active Directory logins. The customer management tool comes with logged notes, user categories, additional fields and searchable contact/customer database. The reporting feature offers a wide range of reports including time accounting management and effective cases. Other notable features are MS Access support, file attachments, FAQ articles creating and various case scheduling.

What is the actual cost?

The cost of license starts at $300 per license. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Web+Center. You can also find here pricing information from Web+Center's website.

Pros

• Web+Center offers free IT help desk solution for up to 2 techs
• Web+Center supports email-to-case feature that can help users to create cases via emails
• The customer support of Web+Center offers telephone, mobile and web-based support for users
• The IT help desk software offers optional Active Directory customer login methods unlike other similar tools
• The IT help desk solution offers MS Access and SQL*Server support for users

Cons

• Web+Center doesn’t offer any mobile dedicated app for iOS and Android users
• Web+Center’s free IT help desk solution supports only 2 techs and annual support is available at an additional cost
• The customer support of Web+Center doesn’t offer any 24/7 hours live phone support
• The IT help desk software’s installable version is only compatible with Windows
• The IT help desk solution doesn’t offer social collaborative apps like other similar tools

How it stacks up?

Access a head to head analysis of Web+Center vs alternative software solutions.

Frequently Asked Questions (FAQs)