WebEx - Top Competitors (Aug 2022)

Shlomi Lavi / updated: Aug 31, 2022

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WebEx vs. Alternatives in 2024

WebEx vs. Zoom Phone

WebEx offers Contact Center, AI for Contact Center, and Experience Management. However, these features are unavailable on Zoom Phone. Phone number porting, device management, and global call routing are all available in Zoom Phone but not in WebEX. WebEx license cost is unavailable. However, Zoom Phone pricing begins at $120 per user per year. Both systems are VoIP solutions that run in the cloud.

Both WebEx and Zoom Phone are aimed at enterprise enterprises worldwide in sectors including Education, Finance, Government, Healthcare, Sports & Entertainment, Frontline, and Nonprofits.

WebEx by Cisco (established in 1984) is listed on the NASDAQ under the CSCO symbol and is trusted by 45 million users globally every day. Zoom Phone (formed in 2011) is traded on the NASDAQ under the ZM symbol. Regarding customer service, WebEx offers Phone Support and Chat, while Zoom Phone offers Chat and a FAQ area.

WebEx vs. GoTo Connect

WebEx offers features such as agent augmentation, visual flow builder, and self-service that GoTo Connect does not. GoTo Connect offers features such as Find Me/Follow Me, Advanced Ring Strategies, and Pre-Call Announcement that WebEx does not. WebEx license cost is unavailable. However, GoTo Connect begins at $27.00 per user per month, invoiced yearly. Both systems are VoIP solutions that run in the cloud.

GoTo Connect is developed for online meeting requirements in education, healthcare, law firms, automotive, and financial management enterprises of all sizes. WebEx focuses on education, healthcare, government, finance, sports and entertainment, frontline, non-profits, and other areas.

In contrast to WebEX by Cisco, which has been publicly listed on the NASDAQ under the name CSCO since its inception in 1984, GoTo Connect was created in 2003 and is privately held. While GoToConnect only offers a FAQ section and email assistance for customer support, WebEx provides both phone and chat help for its users.

WebEX vs. RingCentral MVP

WebEx offers features like data collecting, trend analysis, and omnichannel connectivity that RingCentral MVP does not. RingCentral MVP provides features like voicemail-to-text, document sharing, and multi-site admin & administration unavailable in WebEX.

WebEx license cost is unavailable. However, RingCentral MVP begins at $19.99 per user per month when paid yearly and $29.99 monthly. Both systems are VoIP solutions that run in the cloud. RingCentral MVP and WebEx are ideal for both small and large businesses.

WebEx by Cisco, established in 1984, is listed on the NASDAQ as CSCO and is relied on by 45 million users daily across the globe. RingCentral MVP, launched in 2003, is publicly traded on the NYSE under the RNG symbol and is active in 110+ countries. In terms of customer service, both platforms provide Chat and Phone help.