KEY2ACT Review - why 4 stars?

WennSoft Review
ITQlick Score: 68/100
ITQlick Rating:
Pricing: 8.2/10 - high cost
Category: Field Service -> KEY2ACT review
Ranking:Ranked 190 out of 349 Field Service systems
Company: WennSoft
Pricing: starts at $4,400 per license
Typical customers: Start up, Small business, Medium business
Platforms: Desktop
Links: KEY2ACT pricing, KEY2ACT alternatives
Shlomi LaviShlomi Lavi / updated: Nov 10, 2022

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What is KEY2ACT?

KEY2ACT is cloud-based field service software that optimizes the field resources and processes. It controls the project costs and increases the operational efficiency. The company is headquartered in New Berlin, WI, United States.

The software aims at improving service delivery and technician utilization rates while also optimizing equipment and asset usage.

Who is it best for?

KEY2ACT is most suitable for mid-range organizations with employees ranging between 50 and 200 on average. It provides reliable field service solutions for specialty trade and energy and construction companies. It also provides solutions for asset and fleet management.

For oil, gas and energy organizations KEY2ACT provides easy to configure and reliable field service solutions running on Microsoft dynamics CDM, GP and AX. Among the noteworthy customers of KEY2ACT we can include Atomatic Mechanical Services, Inc., Egan and Oscar W. Larson Co.

Main features and functionalities

Being built on industry-standard Microsoft platform, the solutions provided by KEY2ACT are usually familiar to administrators and managers. This makes the customization and implementation of the software easy.

The portal solutions provided by KEY2ACT give the customers real-time access to information and data about maintenance history, invoice agreements and service calls. It also provides real-time information about locations, equipment lists, jobs and projects.

The scheduling solution provided by KEY2ACT allows you to view technician and equipment availability and accordingly schedule the project. Additionally, work can be scheduled by service area, skill or technician schedule. The module facilitates reliable management of service requests, subcontracts and maintenance inspections.

KEY2ACT also provides important management and scheduling features of dispatch integration, accounting integration and appointment management.

What is the actual cost?

The cost of license starts at $4,400 per license. ITQlick pricing score is 8.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for KEY2ACT. You can also find here pricing information from KEY2ACT's website.

Pros

  • The mobility module of the software provides the technicians with reliable mobile solutions to access real-time customer information.
  • Cloud computing aspect of the system makes sure that data remains secure and that the updates are low cost and easy to implement. It also allows for reduced staff time for managing software.
  • Thanks to the scheduling module, project can be scheduled according to service area, technician schedule or skill.
  • The software gives you increased and reliable control over various aspects of equipment and asset management such as sale or rental, depreciation, utilization and maintenance.
  • Training of the crew is easy because the software is built on standard Microsoft platform which is the most familiar platform in the industry.

Cons

  • The absence of call center management on the software reduces the scope of the customer support service.
  • KEY2ACT does not offer the important feature of inventory management which restricts its operational efficiency
  • The software does not have any dedicated app for mobile devices and platforms.
  • The software does not fulfill the needs and requirements of big businesses and projects and is only suitable for small to medium projects.
  • The software has exclusive support for Windows platform and does not support Mac OS based systems.

How it stacks up?

Access a head to head analysis of KEY2ACT vs alternative software solutions.
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Score
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KEY2ACT
ITQlick rating
4/5
Score
68/100
Pricing
8.2/10
License pricing
$4,400 per license
Functionality
31
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2/10
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$39 per user/month
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23
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HouseCal...
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4.7/5
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98/100
Pricing
2/10
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$49 per user/month
Functionality
31
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
$99 per month
Functionality
14

Frequently Asked Questions (FAQs)

Is it the best Field Service system?

KEY2ACT is ranked 190 out of 349 software in their category (Field Service systems).

How they are rated on ITQlick?

The rating of KEY2ACT is 4 stars out of 5 and the total score is 68 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, KEY2ACT makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently KEY2ACT can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between KEY2ACT and alternatives?

The most popular alternatives to KEY2ACT in 2023: Jobber, HouseCall Pro, ServiceTitan, Dispatch, Service Fusion. Access the complete competitors analysis here - KEY2ACT VS Field Service Software alternatives.

List of categories

Field Service
Construction
Asset Tracking
Maintenance Inventory Management
Predictive Maintenance
Preventive Maintenance
Service requests
Work Order Management

List of features

Accounting Management
Bidding
Change Orders
Concrete & Masonry
Contract Management
Cost Management
Document Management
Equipment Management
Facility Management
Plumbing
Project Management
RFIs/Submittals
Scheduling
Service Management
Custom User Interface

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.