Whatfix Review

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Last updated: Feb 27, 2020

Whatfix Review

ITQlick rating
(4.7/5)

Starting from $1,200 per year

Whatfix is a performance support platform for businesses to ease onboarding, enhance support and cut training effort for its users.

  • Categories (4/10):

    • Customer Engagement
    • Customer Service
    • Employee Onboarding
    • Training

Shlomi Lavi / updated: Feb 27, 2020

What is Whatfix?

Whatfix is a performance support platform for businesses to ease onboarding, enhance support and cut training effort for its users.

Average Rating -

The rating of Whatfix is 4.7 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers of Whatfix are the entrepreneurs engaging in wide array of small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses that fully utilizes the services from IT, web and data hosting and other related information services sectors, mainly with IT management and employee management and customer service.

Features

Whatfix eases onboarding so that users can engage with the interactive guide of this solution. With its training functionality, users can experience growth in the effectiveness of their training program using the in-app guidance system. Users can also add self service capabilities to the user’s businesses that can lead to minimized support effort.

Core features include multi-browser support, rich display option, DITA and SCORM compliance, Smarter Targeting, Multilingual Support, Highly Secure, User Level Tracking, Customized Reporting, API Support for external analytics integration and many more.

Competitors & Alternatives

Users looking for alternatives for Whatfix can check out Zoho Desk, Tour My App and JumpSeat.

Whatfix Pricing Information

The cost of license starting from $1,200 per year. The experts at ITQlick has reviewed Whatfix pricing and gave the software a total cost of ownership (TCO) rating of 6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Whatfix in action

Whatfix Categories

Customer Engagement
Customer Service
Employee Onboarding
Training
IT Management
Development Tools Platforms
Education
Online Courses
Task Management
Customer Experience Management

Specifications

Company:
Address: 955 Benecia Avenue Sunnyvale, California 94085 United States
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

Whatfix Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Whatfix
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
77/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$1,200 per year
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10
Fit small business
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$12,975 per license
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5
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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90/100
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4.2/10
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$2,995 per license
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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