WinCall Review - why 3.5 stars?

WinCall Review
ITQlick Score: 81/100
ITQlick Rating: (3.5/5)
Pricing: 3.4/10 - low cost
Category: Call Recording -> WinCall
Ranking:Ranked 3 out of 8 Call Recording systems
Company: TeleManagement Technologies, Inc.
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: WinCall pricing, WinCall alternatives

Shlomi LaviShlomi Lavi / updated: Aug 26, 2021

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What is WinCall?

WinCall is a call accounting software solution for businesses of all sizes. It offers such services as call monitoring, inbound and outbound reporting, and others. The software was designed and launched by TeleManagement Technologies Inc headquartered in California, United States.

What is WinCall rating?

The rating of WinCall is 3.5 stars out of 5 and the total score is 81 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses WinCall?

Customers of the software include businesses of all sizes and a wide range of types. Major industries where it can be used include telecommunications, financial services, education, media and entertainment, healthcare and hospitality, government and public administration, and others. Some notable clients of the software include Global Communications, Microsoft Inc, and Nicor Gas etc.

Is WinCall the best Call Recording system?

WinCall is ranked 3 out of 8 software in their category (Call Recording systems).

What are their main features and functionalities?

The software offers simple importing and exporting of databases and call records along with automation of internal moves and changes. For tracking of all calls, the software offers real time call collection service. Domestic and international calls can be tracked including analog, digital, and VoIP calls. Based on the calls, respective departments can be billed accordingly.

WinCall monitors all call activities and generates notifications in case of suspicious activity. Customizable voice management reports can be created on demand. Other important capabilities include visualization, caller identification, call volume and duration adjustment, talk-time tracking, and by-extension reporting etc.

Who are their main alternatives?

Popular alternatives to WinCall: ExecVision, Gong.io, Sierra Gold, Gryphon Networks, CallView 360, Callcruncher Access Anywhere. The full list of competitors can be found here.

What is the cost of WinCall?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for WinCall

What should you ask TeleManagement Technologies, Inc. during a demo session? (65 questions)

Schedule a demo with WinCall and access 65 must ask questions for the vendor while watching WinCall in action. Visit the vendor's website here.

List of categories

Core Accounting
Communications
VoIP
Call Center

List of features

Data Import/Export
Basic Reports
Online Customer Support

WinCall Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
WinCall
ITQlick rating
3.5/5
Score
81/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
7
Compare
ExecVision
ITQlick rating
4.3/5
Score
88/100
Pricing
5/10
License pricing
$1,254 per license
Functionality
4
Gong.io
ITQlick rating
4.9/5
Score
84/100
Pricing
6/10
License pricing
Pricing not available
Functionality
7
Sierra
ITQlick rating
4.5/5
Score
76/100
Pricing
10/10
License pricing
$300 per feature/month
Functionality
4
Review
Gryphon
ITQlick rating
4.1/5
Score
62/100
Pricing
4.4/10
License pricing
$50 per user/month
Functionality
16
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.