XenCALL Predictive Dialer Review - why 4 stars?

XenCALL Predictive Dialer Review
ITQlick Score: 87/100
ITQlick Rating: (4/5)
Pricing: 6/10 - average cost
Category: Call Center -> XenCALL Predictive Dialer
Ranking:Ranked 13 out of 240 Call Center systems
Company: XenCALL
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: XenCALL Predictive Dialer pricing, XenCALL Predictive Dialer alternatives
Shlomi LaviShlomi Lavi / updated: Jun 05, 2021

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What is XenCALL Predictive Dialer?

XenCALL Predictive Dialer is a cloud-based call center that is suitable for operations in businesses of all sizes from small-sized businesses, to large enterprises across numerous industries. XenCALL Predictive Dialer helps businesses, manage their calls on one interface and hence saves the labor required. Users can record incoming and outgoing calls and use them as references.

With XenCALL Predictive Dialer users have access to features such as call center scripting, performance analytics, scheduling, auto dialing, and automatic call distribution among others. XenCALL is the company that develops, distributes, and manages XenCALL Predictive Dialer. The company is located in the United States.

What is XenCALL Predictive Dialer rating? ()

The rating of XenCALL Predictive Dialer is 4 stars out of 5 and the total score is 87 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are XenCALL Predictive Dialer's typical customers?

XenCALL’s predictive dialer CRM is ideal for small contact centers (1-49 agents or employees) and medium-sized contact centers and organizations (50-99 agents or employees). Large enterprises and call centers of 100 or more agents or employees will also benefit from fully browser-based hosting, blended inbound/outbound dialing and more. BPO offshore contact centers, capital services, collections, insurance services and any inside-sales office that requires an IVR solution, automatic call distribution and built-in call recording will find value with XenCALL.

Is XenCALL Predictive Dialer the best Call Center?

XenCALL Predictive Dialer is ranked 13 out of 240 software in their category (Call Center systems).

What are their main features and functionalities?

No downloads nor external CRM services are required because XenCALL is fully browser-based with a built-in CRM that features customizable lead profiles. Key features include automatic call distribution (ACD) for inbound-queue strategies, unrestricted inbound/outbound dialing, interactive voice response (IVR), performance analytics, a live floor map of your sales team and a built-in webphone.

Who are their main alternatives?

The two major competitors of XenCALL Predictive Dialer are Winleads and Infinity Call Tracking. XenCALL Predictive Dialer is cloud-based while Winleads is both cloud-based and on-premise. XenCALL Predictive Dialer is suitable for operations in businesses of all sizes including small-sized businesses, medium-sized businesses, and large enterprises while Winleads is suitable for medium-sized businesses, and large enterprises.

XenCALL Predictive Dialer offers users with call center scripting a feature that is not available in Winleads. Most of the available user reviews rate XenCALL Predictive Dialer at 3.3 while Winleads stands at 3.9.

XenCALL Predictive Dialer is suitable for operations in businesses of all sizes including small-sized businesses, medium-sized businesses, and large enterprises while Infinity Call Tracking is suitable for medium-sized businesses, and large enterprises.

XenCALL Predictive Dialer offers users with call center scripting a feature that is not available in Infinity Call Tracking. Most of the available user reviews rate XenCALL Predictive Dialer at 3.3 while Infinity Call Tracking stands at 4.4.

What is the cost of XenCALL Predictive Dialer?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for XenCALL Predictive Dialer

What should you ask XenCALL during a demo session? (65 questions)

Schedule a demo with XenCALL Predictive Dialer and access 65 must ask questions for the vendor while watching XenCALL Predictive Dialer in action. Visit the vendor's website here.

Is it the right software for you?

XenCALL Predictive Dialer is suitable for operations in businesses of all sizes including small-sized businesses, medium-sized businesses, and large enterprises. XenCALL Predictive Dialer can be used across various industries such as manufacturing, insurance, and construction among others.

List of categories

Auto Dialer / Predictive Dialer
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
CRM
Call Center
Call Center Workforce Management
Call Tracking
Lead Management

List of features

Blended Call Center
Call Recording
Inbound Call Center
Outbound Call Center
Call Center

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.