XenCALL Predictive Dialer Review

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Last updated: Aug 28, 2019

XenCALL Predictive Dialer Review

ITQlick rating
(4/5)

Small business, Medium business

XenCALL Predictive Dialer is a cloud-based call center that is suitable for operations in businesses of all sizes from small-sized businesses, to large enterprises across numerous industries.

  • Categories (4/10):

    • Conference Calling
    • Call Recording
    • Call Monitoring
    • Automatic Call Distribution (ACD)

What is XenCALL Predictive Dialer? Updated: Aug 28, 2019

XenCALL Predictive Dialer is a cloud-based call center that is suitable for operations in businesses of all sizes from small-sized businesses, to large enterprises across numerous industries. XenCALL Predictive Dialer helps businesses, manage their calls on one interface and hence saves the labor required. Users can record incoming and outgoing calls and use them as references.

With XenCALL Predictive Dialer users have access to features such as call center scripting, performance analytics, scheduling, auto dialing, and automatic call distribution among others. XenCALL is the company that develops, distributes, and manages XenCALL Predictive Dialer. The company is located in the United States.

XenCALL Predictive Dialer Average Rating -

The rating of XenCALL Predictive Dialer is 4 stars. The rating is based on ITQlick expert review

XenCALL Predictive Dialer Typical Customers

XenCALL’s predictive dialer CRM is ideal for small contact centers (1-49 agents or employees) and medium-sized contact centers and organizations (50-99 agents or employees). Large enterprises and call centers of 100 or more agents or employees will also benefit from fully browser-based hosting, blended inbound/outbound dialing and more. BPO offshore contact centers, capital services, collections, insurance services and any inside-sales office that requires an IVR solution, automatic call distribution and built-in call recording will find value with XenCALL.

XenCALL Predictive Dialer Features

No downloads nor external CRM services are required because XenCALL is fully browser-based with a built-in CRM that features customizable lead profiles. Key features include automatic call distribution (ACD) for inbound-queue strategies, unrestricted inbound/outbound dialing, interactive voice response (IVR), performance analytics, a live floor map of your sales team and a built-in webphone.

XenCALL Predictive Dialer Alternatives

The two major competitors of XenCALL Predictive Dialer are Winleads and Infinity Call Tracking. XenCALL Predictive Dialer is cloud-based while Winleads is both cloud-based and on-premise. XenCALL Predictive Dialer is suitable for operations in businesses of all sizes including small-sized businesses, medium-sized businesses, and large enterprises while Winleads is suitable for medium-sized businesses, and large enterprises.

XenCALL Predictive Dialer offers users with call center scripting a feature that is not available in Winleads. Most of the available user reviews rate XenCALL Predictive Dialer at 3.3 while Winleads stands at 3.9.

XenCALL Predictive Dialer is suitable for operations in businesses of all sizes including small-sized businesses, medium-sized businesses, and large enterprises while Infinity Call Tracking is suitable for medium-sized businesses, and large enterprises.

XenCALL Predictive Dialer offers users with call center scripting a feature that is not available in Infinity Call Tracking. Most of the available user reviews rate XenCALL Predictive Dialer at 3.3 while Infinity Call Tracking stands at 4.4.

XenCALL Predictive Dialer Pricing Information

XenCALL Predictive Dialer pricing is above average in the market when compared to the available. The software, however, offers many features that allow them to have a competitive advantage. XenCALL Predictive Dialer encourages potential buyers to ask for a quote from the company since the price is not given publicly online. It is a monthly subscription software that can be paid annually or monthly.

XenCALL Predictive Dialer demo

25 questions to ask the vendor on XenCALL Predictive Dialer demo

Is XenCALL Predictive Dialer the right software for me?

XenCALL Predictive Dialer is suitable for operations in businesses of all sizes including small-sized businesses, medium-sized businesses, and large enterprises. XenCALL Predictive Dialer can be used across various industries such as manufacturing, insurance, and construction among others.

XenCALL Predictive Dialer Categories

Conference Calling
Call Recording
Call Monitoring
Automatic Call Distribution (ACD)
Auto Dialer / Predictive Dialer
CRM
Call Center
Call Center Workforce Management
Call Tracking
Lead Management

Specifications

Company:
Address: 2200-1050 W. Pender St. Vancouver, B.C. V6E 3S7 Canada
Website:XenCALL Predictive Dialer
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

XenCALL Predictive Dialer Features

Blended Call Center
Call Recording
Inbound Call Center
Outbound Call Center
Call Center

XenCALL Predictive Dialer Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
XenCALL
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
87/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
Winleads
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$495 Per license
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review