ReadyMode Review - why 4 stars?

XenCALL Predictive Dialer Review
ITQlick Score: 87/100
ITQlick Rating:
Pricing: 6/10 - average cost
Category: Call Center -> ReadyMode review
Ranking:Ranked 11 out of 240 Call Center systems
Company: XenCALL
Pricing: starts at $125 per license/month
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: ReadyMode pricing, ReadyMode alternatives
Shlomi LaviShlomi Lavi / updated: Dec 12, 2022

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What is ReadyMode?

ReadyMode is a cloud-based call center that is suitable for operations in businesses of all sizes from small-sized businesses, to large enterprises across numerous industries. ReadyMode helps businesses, manage their calls on one interface and hence saves the labor required. Users can record incoming and outgoing calls and use them as references.

With ReadyMode users have access to features such as call center scripting, performance analytics, scheduling, auto dialing, and automatic call distribution among others. XenCALL is the company that develops, distributes, and manages ReadyMode. The company is located in the United States.

Who is it best for?

ReadyMode is ideal for small contact centers (1-49 agents or employees) and medium-sized contact centers and organizations (50-99 agents or employees). Large enterprises and call centers of 100 or more agents or employees will also benefit from fully browser-based hosting, blended inbound/outbound dialing and more. BPO offshore contact centers, capital services, collections, insurance services and any inside-sales office that requires an IVR solution, automatic call distribution and built-in call recording will find value with XenCALL.

Main features and functionalities

No downloads nor external CRM services are required because XenCALL is fully browser-based with a built-in CRM that features customizable lead profiles. Key features include automatic call distribution (ACD) for inbound-queue strategies, unrestricted inbound/outbound dialing, interactive voice response (IVR), performance analytics, a live floor map of your sales team and a built-in webphone.

What is the actual cost?

XenCALL Predictive Dialer now ReadyMode offers three license pricing options; Starter, Team, and Enterprise.
  • Starter starts at $125 per license, per month, and $150 monthly.
  • Team starts at $100 per license per month, and $120 monthly.
The license cost information for Enterprise is unavailable. Starter includes features like 1-4 licenses, Standard Support 1, Live Webinars, etc. Team includes features like 5-49 licenses, Unlimited Support 1, Personalized Onboarding, etc. Enterprise includes features like 50+ licenses, VIP Support 1, Dedicated CSM, etc.

ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for ReadyMode. You can also find here pricing information from ReadyMode's website.

Pros

  • ReadyMode makes it easy for users to integrate a 3rd party lead posting and to purchase and replace DIDs
  • The software makes it easy to create an Inbound IVR
  • The software also has lots of reporting options

Cons

  • The ability for users to customize their setup is minimal

How it stacks up?

Access a head to head analysis of ReadyMode vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
ReadyMod...
ITQlick rating
4/5
Score
87/100
Pricing
6/10
License pricing
$125 per license/month
Functionality
15
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

ReadyMode is ranked 11 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of ReadyMode is 4 stars out of 5 and the total score is 87 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, ReadyMode makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access ReadyMode on your mobile/smart phone.

What should we ask during a demo session?

Differences between ReadyMode and alternatives?

The most popular alternatives to ReadyMode in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - ReadyMode VS Call Center Software alternatives.

Is ReadyMode right for you or your business?

ReadyMode is a good fit for organizations needing an all-in-one CRM and VoIP predictive dialer. The software is used by KBP Insurance Group, ACan Property Solutions, Dos Lados, etc.

List of categories

Auto Dialer / Predictive Dialer
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
CRM
Call Center
Call Center Workforce Management
Call Tracking
Lead Management

List of features

Blended Call Center
Call Recording
Inbound Call Center
Outbound Call Center
Call Center

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.