zendesk talk Review - why 4.3 stars?

Shlomi Lavi / updated: Mar 18, 2022

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What is zendesk talk?

Zendesk Talk is a cloud-based call center software designed to help companies provide more personal, productive phone support. The software comes with features such as:

• Unified Conversations: Calls, voicemails, and texts can all be handled by support agents in the same environment where they manage emails, chat, and social messaging.
• Routing and Queuing Calls: Support agents can use interactive voice response (IVR) routing, group routing, overflow, and after-hours routing to guarantee that callers always reach the correct person at the right time.
• Monitoring & Reporting: With real-time data, support agents can measure and optimize their phone support operations. Using cross-channel reporting, they can compare performance to message, email, chat, and other conversational interactions. Representatives can monitor and record calls to guarantee quality interactions while maintaining client privacy.
• Customize with Apps: Support agents can extend their voice capabilities with additional tools and services, including sophisticated call transcription, redaction, and quality assurance.

Zendesk Talk is a call center software that started in 2007. The company is headquartered in San Francisco, California, United States. The company has a workforce of up to 5000 employees.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

Zendesk Talk offers three license pricing options; Suite Team, Suite Growth, and Suite Professional.

• Suite Team starts at $49 per agent per month billed annually.
• Suite Growth starts at $79 per agent per month billed annually.
• Suite Professional starts at $99 per agent per month billed annually.

Suite Team comes with features such as ticketing systems, messaging across the web, mobile and social, email, voice, SMS, live chat support, help center, automation & workflows, etc. Suite Growth comes with everything in Suite Team plus a self-service customer portal, AI-powered knowledge management, customizable ticket layouts, etc.

Suite Professional comes with everything in Suite Growth plus conversation routing based on agent skill, Integrated community forums, private conversation threads, customizable & shareable dashboards, etc.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for zendesk talk.

Pros

• Zendesk Talk is user-friendly and makes it easy to manage tasks
• The software can be integrated with big social media platforms like Twitter and Facebook
• The software makes it easy to handle tickets and provides optimal customer service
• Support for multiple channels and API integration

Cons

• The software can be slow when many apps and integrations are configured
• The response time of the support team could be improved

How it stacks up?

Access a head to head analysis of zendesk talk vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is zendesk talk right for you or your business?

Zendesk talk fits every business that wants to provide good customer service. The software enables support agents to manage client discussions across all channels in a single unified Agent Workspace. Customers can be engaged via automatic triggers at the point when assistance is required, even before they have posed their query. Zendesk has customers like 99 designs, Adslot, Modsy, Baublrbar, etc.