zendesk talk Review - why 4.3 stars?

• Unified Conversations: Calls, voicemails, and texts can all be handled by support agents in the same environment where they manage emails, chat, and social messaging.
• Routing and Queuing Calls: Support agents can use interactive voice response (IVR) routing, group routing, overflow, and after-hours routing to guarantee that callers always reach the correct person at the right time.
• Monitoring & Reporting: With real-time data, support agents can measure and optimize their phone support operations. Using cross-channel reporting, they can compare performance to message, email, chat, and other conversational interactions. Representatives can monitor and record calls to guarantee quality interactions while maintaining client privacy.
• Customize with Apps: Support agents can extend their voice capabilities with additional tools and services, including sophisticated call transcription, redaction, and quality assurance.

• Zendesk Talk is user-friendly and makes it easy to manage tasks
• The software can be integrated with big social media platforms like Twitter and Facebook
• The software makes it easy to handle tickets and provides optimal customer service
• Support for multiple channels and API integration

• The software can be slow when many apps and integrations are configured
• The response time of the support team could be improved

• Functionality: Zendesk Talk offers features like Routing & Queuing Calls, Customize With Apps, Monitoring & Reporting, Embedded Voice, Unified Conversations, Instant Customer Information, Integrations, Messaging Across Web, Mobile & Social, Automations & workflows, Ticketing Systems, etc. LiveAgent offers features like Ticketing (available in Zendesk Talk), Contacts, Universal inbox, Contact groups, Contact Field, Contact forms, Agents, Email Notifications, Time Tracking, Tags, Real-Time Chat, Attachments, Email Forwarding, Email Templates, Video Calls, Call Management (available in Zendesk Talk), etc. Help Scout offers features like Shared Inbox, Reporting, Knowledge Base, Live Chat, Messages, Workflows, Customer Management (available in Zendesk Talk), Integrations, knowledge Base, In-app Messaging, Collaboration Tools, Reporting, etc. JustCall offers features like Local Numbers, Toll-Free Numbers, Voicemail by email, Call center analytics, Live Call Activity, Team Collaboration (available in Help Scout), Appointment Scheduler, Website Click-To-Call Button, Call Details, Call Recordings, Sales Dialer, CallRoot, Voicemail Transcription, Wrap-up Time, Integration, etc.
• Customers/Industries: Zendesk targets Education, Financial Services, Government, Healthcare, Manufacturing, Media, Retail, Software, Telecommunications, etc. Zendesk has customers like 99 designs, Adslot, Modsy, Baublrbar, etc. LiveAgent targets Accounting & Legal, Automotive, Banking & Insurance, E-commerce & Services, Entertainment, eSports, Fashion, Forex, Healthcare, HR & Recruitment, Marketing & TelCo, Real Estate & Retail, Software & Internet, Travel & Accommodation, Web Hosting, etc. LiveAgent has customers like Forbes, Airbus, Inascar, etc. Help Scout has customers like FlexJobs, Brain.fm, OnePageCRM, GrabCard, Springboard, Influitive, Mixmax, Panorama Education, Tattly, ThreadLess, LanguaTalk, GrowSurf, TeamSnap, etc. JustCall targets HealthCare, Education, Financial Services, eCommerce, Real Estate, etc. JustCall has customers like Cloud kitchens, Dominos, Jaguar, McGraw-Hill, Alibaba Group, Grab, Google Fiber, Hello Fresh, Pipedrive, AIG, Walmart, Divvy, etc.
• Cost: Zendesk Talk starts at $49 per agent per month billed annually. LiveAgent starts at $15 per agent per month. Help Scout starts at $20 per user per month and $25 monthly. Help Scout offers a free trial. JustCall starts at $20 per user per month, billed annually, and $25 monthly.
• Cloud-based/On-premise: Zendesk Talk and all its alternatives are cloud-based. LiveAgent offers On-Premise for Windows and Linux.
• Popularity: Zendesk is publicly traded on the NYSE under the ZEN symbol with hundreds of millions of customers. JustCall is privately held and trusted by over 6000+ companies. Help Scout is also privately held and trusted by 8,000 customers in 70+ countries.
• Scalability: Zendesk Talk, Help Scout, and JustCall can accommodate companies of all sizes. LiveAgent accommodates a wide range of small & medium-sized businesses.
• Support: Zendesk, Help Scout, and LiveAgent offers support channels like FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, and Phone Support. JustCall offers all support channels of Zendesk, Help Scout, and LiveAgent except Phone Support.

• Suite Team starts at $49 per agent per month billed annually.
• Suite Growth starts at $79 per agent per month billed annually.
• Suite Professional starts at $99 per agent per month billed annually.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for zendesk talk.