zendesk talk Review - why 4.3 stars?

zendesk talk Review
ITQlick Score: 90/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Call Center -> zendesk review
Ranking:Ranked 4 out of 240 Call Center systems
Company: Zendesk
Pricing: starts at $49 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Mobile, Cloud
Links: zendesk talk pricing, zendesk talk alternatives
Shlomi LaviShlomi Lavi / updated: Mar 18, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is zendesk talk?

Zendesk Talk is a cloud-based call center software designed to help companies provide more personal, productive phone support. The software comes with features such as:
  • Unified Conversations: Calls, voicemails, and texts can all be handled by support agents in the same environment where they manage emails, chat, and social messaging.
  • Routing and Queuing Calls: Support agents can use interactive voice response (IVR) routing, group routing, overflow, and after-hours routing to guarantee that callers always reach the correct person at the right time.
  • Monitoring & Reporting: With real-time data, support agents can measure and optimize their phone support operations. Using cross-channel reporting, they can compare performance to message, email, chat, and other conversational interactions. Representatives can monitor and record calls to guarantee quality interactions while maintaining client privacy.
  • Customize with Apps: Support agents can extend their voice capabilities with additional tools and services, including sophisticated call transcription, redaction, and quality assurance.
Zendesk Talk is a call center software that started in 2007. The company is headquartered in San Francisco, California, United States. The company has a workforce of up to 5000 employees.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

Zendesk Talk offers three license pricing options; Suite Team, Suite Growth, and Suite Professional.
  • Suite Team starts at $49 per agent per month billed annually.
  • Suite Growth starts at $79 per agent per month billed annually.
  • Suite Professional starts at $99 per agent per month billed annually.
Suite Team comes with features such as ticketing systems, messaging across the web, mobile and social, email, voice, SMS, live chat support, help center, automation & workflows, etc. Suite Growth comes with everything in Suite Team plus a self-service customer portal, AI-powered knowledge management, customizable ticket layouts, etc.

Suite Professional comes with everything in Suite Growth plus conversation routing based on agent skill, Integrated community forums, private conversation threads, customizable & shareable dashboards, etc.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for zendesk talk.


  • Zendesk Talk is user-friendly and makes it easy to manage tasks
  • The software can be integrated with big social media platforms like Twitter and Facebook
  • The software makes it easy to handle tickets and provides optimal customer service
  • Support for multiple channels and API integration


  • The software can be slow when many apps and integrations are configured
  • The response time of the support team could be improved

How it stacks up?

Access a head to head analysis of zendesk talk vs alternative software solutions.
ITQlick rating
License pricing
ITQlick rating
License pricing
$49 per user/month
nextiva ...
ITQlick rating
License pricing
$11.95 per user/month
8x8 Cont...
ITQlick rating
License pricing
$15 per user/month
ITQlick rating
License pricing
Pricing not available
ITQlick rating
License pricing
$1,000 per license

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

zendesk talk is ranked 4 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of zendesk talk is 4.3 stars out of 5 and the total score is 90 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, zendesk talk makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access zendesk talk on your mobile/smart phone.

What should we ask during a demo session?

Differences between zendesk talk and alternatives?

The most popular alternatives to zendesk talk in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, USAN IVR, Intermedia Contact Center. Access the complete competitors analysis here - zendesk talk VS Call Center Software alternatives.

Is zendesk talk right for you or your business?

Zendesk talk fits every business that wants to provide good customer service. The software enables support agents to manage client discussions across all channels in a single unified Agent Workspace. Customers can be engaged via automatic triggers at the point when assistance is required, even before they have posed their query. Zendesk has customers like 99 designs, Adslot, Modsy, Baublrbar, etc.

List of categories

Call Recording
Call Center
Complaint Management
Customer Service
Customer Success
Feedback Management
Help Desk
Self-Service Portal
Survey Software
Ticket Management
Social Media

List of features

Self Service Portal
Help Desk
Knowledge Base
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
IVR (Interactive Voice Response)
Ticket Management
Survey Software
Social Media Management

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.