zendesk talk Review - why 4.3 stars?

Shlomi LaviShlomi Lavi / updated: Oct 05, 2020

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What is zendesk?

Main category: Call Center

Zendesk makes support, sales, and customer engagement software for everyone. It is quick to implement, easy to use, and scales to fit your needs. With Zendesk, it takes hours — not weeks — to get up and running.

Average Rating

The rating of zendesk talk is 4.3 stars out of 5 and the total score is 90 out of 100. The rating and score are based on ITQlick expert review. We publish unbiased reviews, learn more in our score and rating methodology page

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business

Competitors & Alternatives

Popular alternatives to zendesk talk: Nextiva Hosted Call Center, 8x8 Contact Center, TouchStar Dialler, CenterWare Inbound, Telax Hosted Call Center, USAN IVR, Talkdesk, Five9 Virtual Call Center, inContact Cloud Contact Center, Virtual Observe.

. The full list of competitors can be found here.";

zendesk talk Pricing Information

The cost of license starting from $5 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for zendesk talk

zendesk Categories

Call Recording
IVR
Call Center
Complaint Management
Customer Service
Customer Success
Feedback Management
Help Desk
Self-Service Portal
Survey Software
Ticket Management
Social Media

zendesk specifications

ITQlick Score: 90/100
ITQlick Rating: (4.3/5)
Company: Zendesk
Address: Zendesk Inc, 989 Market St, San Francisco, CA
Pricing: Starting from $5 per month
Typical customers: Small business, Medium business, Large business
Platforms: Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

zendesk Features

Self Service Portal
Help Desk
Knowledge Base
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
IVR (Interactive Voice Response)
Ticket Management
Survey Software
Social Media Management

zendesk talk Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$5 per month
Functionality score
25
Software review
zendesk review
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zendesk Vs Nextiva
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Functionality score
20
Software review
Nextiva review
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Nextiva Vs zendesk
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per minute
Functionality score
43
Software review
8x8 review
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8x8 Vs zendesk
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality score
6
Software review
TouchStar review
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TouchStar Vs zendesk
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality score
9
Software review
CenterWare review
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CenterWare Vs zendesk
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.