zendesk talk Review - why 4.3 stars?

Zendesk Talk is a VoIP call center software designed to help companies talk directly to their customers and provide personalized solutions to every issue they face. Being an integrated solution, Zendesk Talk enables users to manage voice in the same workspace and other channels. In addition, Zendesk Talk is flexible and can adapt to the changes that come with an enterprise. Some of the software key features are embedded voice, caller ID & history, conference call & call blocking, and round-robin routing.

The software company, Zendesk, is an award-winning computer software company with a workforce of over 4,000 employees. The public company was founded in 2007 and is headquartered in San Francisco, California, United States. Zendesk is the winner of the "Best in Cloud" Award by German IT Publication.

The rating of zendesk talk is 4.3 stars out of 5 and the total score is 90 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

The typical customers include the following business size: Small, medium and large size businesses.

zendesk talk is ranked 5 out of 240 software in their category (Call Center systems).

Popular alternatives to zendesk talk: Nextiva Hosted Call Center, 8x8 Contact Center, TouchStar Dialler, CenterWare Inbound, USAN IVR, Telax Hosted Call Center, Talkdesk, Five9 Virtual Call Center, inContact Cloud Contact Center, Virtual Observer. The full list of competitors can be found here.

Zendesk Talk pricing consists of two plans; Zendesk for sales and Zendesk for service. Zendesk for sales comprises four packages termed Lite, Team, Professional, and Enterprise. The Lite plan is free, limited to 1 agent, and includes automatic ticket creation, 1 phone number, and call recording & voicemail transcription. The Team plan costs $19 per seat per month, and it comes with multiple phone numbers, text messaging, an embedded voice. Furthermore, the Professional plan goes for $49 per seat per month, and it includes business hours, call monitoring & barging, and IVR phone trees. The Enterprise plan also costs $89 per seat per month, featuring monthly diagnostics, failover on-demand, and call offering time limit. Zendesk for service is sectioned into Everyone and Enterprises plan. Plans for everyone consists of Suite Team, Suite Growth and Suite Professional. Suite Team plan costs $49/agent per month, featuring 1-50 automated Al-powered answers, standard third-party data storage and single help center. The Suite Growth plan costs $79/agent per month, featuring up to 100 automated Al-powered answers, standard third-party data storage and multiple help center.

The Suite Professional plan costs $99/agent per month, featuring up to 500 automated Al-powered answers, intermediate third-party data storage and multiple help center. Furthermore, plans for enterprises consist of Suite Enterprise and a Customized plan.

Suite Enterprise plan costs $150/agent per month, featuring up to 500 light access licenses. The customized plan includes an additional Suite Enterprise package starting from $215/agent a month. Note that all premium plans are billed on an annual basis.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for zendesk talk

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