zendesk talk Review - why 4.3 stars?

zendesk talk Review
ITQlick Score: 90/100
ITQlick Rating: (4.3/5)
Pricing: 2/10 - low cost
Category: Call Center -> zendesk
Ranking:Ranked 5 out of 240 Call Center systems
Company: Zendesk
Pricing: starts at $49 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Mobile, Cloud
Links: zendesk talk pricing, zendesk talk alternatives
Shlomi LaviShlomi Lavi / updated: May 20, 2021

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. Learn more by reading our advertiser disclosure.

What is zendesk?

Zendesk Talk is a VoIP call center software designed to help companies talk directly to their customers and provide personalized solutions to every issue they face. Being an integrated solution, Zendesk Talk enables users to manage voice in the same workspace and other channels. In addition, Zendesk Talk is flexible and can adapt to the changes that come with an enterprise. Some of the software key features are embedded voice, caller ID & history, conference call & call blocking, and round-robin routing.

The software company, Zendesk, is an award-winning computer software company with a workforce of over 4,000 employees. The public company was founded in 2007 and is headquartered in San Francisco, California, United States. Zendesk is the winner of the "Best in Cloud" Award by German IT Publication.

What is zendesk talk rating? ()

The rating of zendesk talk is 4.3 stars out of 5 and the total score is 90 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are zendesk talk's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is zendesk talk the best Call Center?

zendesk talk is ranked 5 out of 240 software in their category (Call Center systems).

What are zendesk talk's pros? (4 Pros)

  • The software enables users to manage tickets quickly and with ease
  • Zendesk Talk simplifies running of a help desk
  • It can track various issue at a go while keeping everything accessible and clear.
  • Support for multiple channels and API integration

What are zendesk talk's cons? (2 cons)

  • The chat functionality needs enhancement
  • The response time of the support team could be improved

Who are their main alternatives?

Popular alternatives to zendesk talk: Nextiva Hosted Call Center, 8x8 Contact Center, TouchStar Dialler, CenterWare Inbound, USAN IVR, Telax Hosted Call Center, Talkdesk, Five9 Virtual Call Center, inContact Cloud Contact Center, Virtual Observer. The full list of competitors can be found here.

What is the cost of zendesk talk?

Zendesk Talk pricing consists of two plans; Zendesk for sales and Zendesk for service. Zendesk for sales comprises four packages termed Lite, Team, Professional, and Enterprise. The Lite plan is free, limited to 1 agent, and includes automatic ticket creation, 1 phone number, and call recording & voicemail transcription. The Team plan costs $19 per seat per month, and it comes with multiple phone numbers, text messaging, an embedded voice. Furthermore, the Professional plan goes for $49 per seat per month, and it includes business hours, call monitoring & barging, and IVR phone trees. The Enterprise plan also costs $89 per seat per month, featuring monthly diagnostics, failover on-demand, and call offering time limit. Zendesk for service is sectioned into Everyone and Enterprises plan. Plans for everyone consists of Suite Team, Suite Growth and Suite Professional. Suite Team plan costs $49/agent per month, featuring 1-50 automated Al-powered answers, standard third-party data storage and single help center. The Suite Growth plan costs $79/agent per month, featuring up to 100 automated Al-powered answers, standard third-party data storage and multiple help center.

The Suite Professional plan costs $99/agent per month, featuring up to 500 automated Al-powered answers, intermediate third-party data storage and multiple help center. Furthermore, plans for enterprises consist of Suite Enterprise and a Customized plan.

Suite Enterprise plan costs $150/agent per month, featuring up to 500 light access licenses. The customized plan includes an additional Suite Enterprise package starting from $215/agent a month. Note that all premium plans are billed on an annual basis.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for zendesk talk

What should you ask Zendesk during a demo session? (65 questions)

Schedule a demo with zendesk talk and access 65 must ask questions for the vendor while watching zendesk talk in action.

Is it the right software for you?

Zendesk Talk is suitable for small, medium, and large-sized organizations in industries such as financial services, healthcare, and education. The software is designed for deployment by help desk agents, marketing teams, and receptionists. Some of the companies using Zendesk Talk are HARRY, Adslot, and HomeBridge.

zendesk's list of categories:

Call Recording
IVR
Call Center
Complaint Management
Customer Service
Customer Success
Feedback Management
Help Desk
Self-Service Portal
Survey Software
Ticket Management
Social Media

zendesk's list of features:

Self Service Portal
Help Desk
Knowledge Base
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
IVR (Interactive Voice Response)
Ticket Management
Survey Software
Social Media Management

zendesk talk Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25
Compare
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$18.95 per user/month
Functionality
20
8x8
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$0.04 per minute
Functionality
43
Review
TouchStar
ITQlick rating
4.4/5
Score
91/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
6
CenterWare
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.