zendesk talk Review - why 4.3 stars?
Compare PricingITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk review |
Ranking: | Ranked 4 out of 240 Call Center systems |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk pricing, zendesk talk alternatives |
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Table of Contents
What is zendesk talk?
Zendesk Talk is a cloud-based call center software designed to help companies provide more personal, productive phone support. The software comes with features such as:- Unified Conversations: Calls, voicemails, and texts can all be handled by support agents in the same environment where they manage emails, chat, and social messaging.
- Routing and Queuing Calls: Support agents can use interactive voice response (IVR) routing, group routing, overflow, and after-hours routing to guarantee that callers always reach the correct person at the right time.
- Monitoring & Reporting: With real-time data, support agents can measure and optimize their phone support operations. Using cross-channel reporting, they can compare performance to message, email, chat, and other conversational interactions. Representatives can monitor and record calls to guarantee quality interactions while maintaining client privacy.
- Customize with Apps: Support agents can extend their voice capabilities with additional tools and services, including sophisticated call transcription, redaction, and quality assurance.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
Zendesk Talk offers three license pricing options; Suite Team, Suite Growth, and Suite Professional.- Suite Team starts at $49 per agent per month billed annually.
- Suite Growth starts at $79 per agent per month billed annually.
- Suite Professional starts at $99 per agent per month billed annually.
Suite Professional comes with everything in Suite Growth plus conversation routing based on agent skill, Integrated community forums, private conversation threads, customizable & shareable dashboards, etc.
ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for zendesk talk.
Pros
- Zendesk Talk is user-friendly and makes it easy to manage tasks
- The software can be integrated with big social media platforms like Twitter and Facebook
- The software makes it easy to handle tickets and provides optimal customer service
- Support for multiple channels and API integration
Cons
- The software can be slow when many apps and integrations are configured
- The response time of the support team could be improved
How it stacks up?
Access a head to head analysis of zendesk talk vs alternative software solutions.Frequently Asked Questions (FAQs)
Is zendesk talk right for you or your business?
Zendesk talk fits every business that wants to provide good customer service. The software enables support agents to manage client discussions across all channels in a single unified Agent Workspace. Customers can be engaged via automatic triggers at the point when assistance is required, even before they have posed their query. Zendesk has customers like 99 designs, Adslot, Modsy, Baublrbar, etc.List of categories
List of features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.