zendesk talk Pricing Guide (Mar 2022)

zendesk talk Review
ITQlick Score: 90/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Call Center -> zendesk talk review -> zendesk talk pricing
Ranking:Ranked 4 out of 240 Call Center systems
Company: Zendesk
Pricing: starts at $49 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Mobile, Cloud
Links: zendesk talk review, zendesk talk alternatives
Shlomi LaviShlomi Lavi / Mar 18, 2022

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zendesk talk pricing: How much does it cost in 2023?

Zendesk Talk offers three license pricing options; Suite Team, Suite Growth, and Suite Professional.
  • Suite Team starts at $49 per agent per month billed annually.
  • Suite Growth starts at $79 per agent per month billed annually.
  • Suite Professional starts at $99 per agent per month billed annually.
Suite Team comes with features such as ticketing systems, messaging across the web, mobile and social, email, voice, SMS, live chat support, help center, automation & workflows, etc. Suite Growth comes with everything in Suite Team plus a self-service customer portal, AI-powered knowledge management, customizable ticket layouts, etc.

Suite Professional comes with everything in Suite Growth plus conversation routing based on agent skill, Integrated community forums, private conversation threads, customizable & shareable dashboards, etc.

zendesk talk vs. competitors (pricing)

zendesk talk is less expensive than the industry average. When comparing to other top Call Center vendors, on a scale between 1 to 10 (10 is the most expensive to implement), zendesk talk is rated 2. Read the article below in order to calculate the total cost of ownership (TCO), which includes: customization, data migration, training, hardware, maintenance, upgrades, and more.

Cost of software customizations

Customizing the software to meet the specific needs of the organization can be a costly process, especially if the customization requires significant development or integration work. The average cost of customization can range from a few thousand dollars to several hundred thousand dollars, depending on the complexity of the customization work.

Data migration cost Relevant for zendesk talk

Migrating data from old systems to the new software can be a time-consuming and costly process, especially if the data is large or complex. The average cost of data migration can range from a few thousand dollars to several hundred thousand dollars, depending on the size and complexity of the data.

cost of training

How many groups (different departments, usages, type of users) are needed for zendesk talk training? Training employees to use the new software can be a significant cost, especially if the software is complex or requires specialized knowledge. The average cost of training can range from a few hundred dollars to several thousand dollars per employee, depending on the complexity of the software and the duration of the training.

cost of maintenance

Ongoing maintenance and support for the software can be a significant cost, especially if the software requires frequent updates or has a high rate of bugs or issues. The average cost of maintenance can range from a few hundred dollars to several thousand dollars per year, depending on the complexity of the software and the level of support required.

Frequently Asked Questions (FAQs)

How much does zendesk talk cost per month?

Their pricing plan starts at $49 per user/month.

They offer a free trial?

No, zendesk talk don't offer a free trial at this time. Free trials are great because your team can test the software (at least basic features of it) in your own time without the pressure of sales teams. We hope they will offer free trials in the future.

Can I use zendesk talk for free?

No, zendesk talk don't offer a free version of their product.

How can the team at ITQlick help?

The science of TCO (total cost of ownership) may not be easy to calculate. If you seek to get detailed info about the TCO, get in touch with ITQlick experts. Contact us today and get up to date, detailed quotes.

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Call Center Software Price Range

The majority of software vendors of Call Center Software have their starting price points within $0 and more than $30 a month. Billing models are typically in the "per month/per user" form.

There can be other higher-tiered subscription plans as well, and they could include additional charges for features such as monitoring, Omni-channel interactions, call analytics and so on. Users can also consider Call Center Software pricing based on the size of the organization, and the analysis as follows:

  • Call centre software for small business has starting price points between $19 and $24 a month. For example, RingCentral Control Center pricing starts at $19 per month, ZenDesk Talk costs $20 a month, and FreshCaller base subscription is $19 per month for each agent. Other similar vendors include Vonage Business Cloud which begins at $20 a month and Dialpad whose Standard plan costs $20 as well.
  • Medium-sized businesses can expect to pay between $50 - $110 a month for Call Center Software. Nextiva, for context, starts at $50 a month, PureCloud by Genesys pricing starts at $75 per month, and Avaya pricing goes for $109 monthly. Other vendors charge per seat, such as Oracle Service Cloud which starts at $90 a seat.
  • Large companies would have to pay between $350 and $1000 a month for Call Center Software products. For instance, Quiq Messaging Platform Starter pricing plan goes for $500 a month, Newfies Dialer costs around $750 per month, and 3CX costs $350 monthly. There are other vendors as well; Spitfire charges $860 a month for 12 agents.

Some of the best of breeds under Call Center Software have specific price ranges, which is as follows:

  • Auto-Dialer Software Auto-Dialer Software price point lies within $49-$129 a month. For context, Voiso pricing starts at $49 a month, Sharpen at $119 a month and CallShaper at $75 monthly. Other higher-end subscriptions are around the $400-$1000 range. For example, VICIdial costs $400 a month, and A Star Auto Dialer pricing goes for $499 annually.
  • Automatic Call Distribution Software Users can expect to pay $25 upward a month for ACD Software. For example, AVOXI Genius pricing starts at $25 monthly with an enterprise plan of $50 a month. Netiva charges $50 per month for its Pro Plan, and $100 per month for its Enterprise plan. Other professional price points are between $99 and $179 monthly: for example, Dixa Professional pricing goes for $99 a month, and its Premium plan for $139 per month.
  • Call Center Scripting Software The price range for Call Center Scripting Software is between $15 - $150 a month. Zingtree Essential subscription goes for $15 per month for each user, HappyFox starts at $24 a month per agent, and FluentStream Advanced plan goes for $30 monthly for each user. ChaseData Call Center has its Small Business plan at $89 a month, and its Professional subscription goes for $139 monthly.
  • Call Monitoring Software Users can expect Call Monitoring software products to start at $7-$35 a month. Evaluagent begins at $20 a month for each user, Teramind pricing starts at $37 per month and Time Doctor goes for up to $7 monthly. Also, ActivTrak Advanced plan goes for $7 a month; HubStaff pricing goes for $7 as well, with Premium and Enterprise plans for $10 and $20 respectively.
  • Call Recording Software Call Recording software can cost up to $300 a month. For example, CallRail pricing starts at $45 per month, T-Max Predictive Dialing costs about $100 a month and Versture costs $30 monthly. Other vendors may charge one-time fees, such as VSLogger Call Recorder, which costs $960 and VRS Recording System which goes for $99. CallNote Premium costs $10 a year, with its Premium subscription at $40 yearly.
  • IVR (Interactive Voice Response) Systems These could cost between $4 and $99 in their base models. For instance, Centcom begins at $4 per month, CallFire Lite at $99 a month and Genesys Cloud 1 pricing goes for $75 monthly – Genesys also charges hourly, at 68 cents an hour.

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.