Zenefits Review - why 4.2 stars?

Zenefits Review
ITQlick Score: 93/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Human Resources -> Zenefits review
Ranking:Ranked 13 out of 584 Human Resources systems
Company: Zenefits
Pricing: starts at $8 per employee/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Zenefits pricing, Zenefits alternatives
Shlomi LaviShlomi Lavi / updated: Mar 11, 2022

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What is Zenefits?

Zenefits is a cloud-based human resources software designed for the efficient management of employees. The software comes with features such as:
  • Hiring & Onboarding: This feature comes with offers letters, background, digital signatures, etc. End-users can send an offer letter, prepopulated with the offer details and a link for their new hire to accept the offer online.
  • Employee Management: This feature comes with a company org chart & employee directory accompanied with the contact information the employees have chosen to share.
  • Time Off Tracking: This feature comes with PTO Policies, Manage & Approve Requests, Blackout Dates, etc. End-users can manage their company PTO policy and manage and approve requests, while employees can make requests either on their phone or through the Zenefits website.
  • Business Intelligence: This feature involves reporting on the overall organizational health through tools that show details on compensation summaries, equal opportunity statistics, etc.
  • Documents Management: This feature comes with worker and company documents. End-users can control worker access to key information with role-based security.
Zenefits is a human resource software that started in 2013. The company is headquartered in San Francisco, California, United States. The company has a workforce of up to 1000 employees.

Who is it best for?

Zenefits is perfect for small and mid-sized companies that are looking for a complete HR solution. Companies that already have benefits and payroll can connect them with Zenefits. Weebly, Pebble and Instacart are some of the clients of Zenefits.

Main features and functionalities

Zenefits comes with benefits and insurance management, human resource management and compliance and payroll and taxes features. The new employee onboarding feature requires filling only 5 fields and does not involve any paperwork. All the agreements are signed online, information like personal, bank and tax info are collected online, employees are added to the benefits and payroll and everything is stored online using the onboarding features. If any of your employee is leaving, you can remove them from benefits and payroll in just one click.

When your employee gets married, adopts a child or going through similar events, the dependent can be enrolled to employee health benefits, deductions can be changed separate and the tax withholdings can be also changed in payroll. The payroll and tax management part comes with contractor payments, automated deductions, direct deposit, state and local taxes, ADP, ZenPayroll and file 1099 with IRS features.

What is the actual cost?

Zenefits offers three license pricing options, namely Essential, Growth, and Zen.
  • The Essential plan starts at $8 per month, per employee on annual billing, and $10 monthly.
  • The Growth Plan starts at $14 per month, per employee on annual billing, and $18 monthly. The Zen Plan starts at $21 per month, per employee on annual billing, and $27 monthly.
  • The Essential plan comes with Automated Onboarding, Employee Management, Time Off Tracking, Scheduling, Integrations, and Mobile App.
  • Growth Plan comes with everything in Essentials, plus: Compensation Management and Performance Management. Zen comes with everything in Growth, plus: Well-being, Employee Engagement Surveys, and People Hub.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Zenefits. You can also find here pricing information from Zenefits's website.


  • Zenefits is easy to set up and provides excellent options for customization
  • The software provides a layout in which all of its functionalities are presented
  • The software has much greater integration alongside overall HR flow management
  • The human resource solution is web-based and is compatible with Mac and tablets
  • The human resource software comes with COBRA administration and claims management unlike other tools


  • Users complain of slow or inaccurate responses from its customer support
  • Zenefits doesn’t offer retiree administration features like other similar human resource management tools
  • The customer support of Zenefits doesn’t offer any 24x7 live support for users
  • The human resource software doesn’t offer retirement plan management features like other similar tools
  • The human resource solution is only available in English as of this time

How it stacks up?

Access a head to head analysis of Zenefits vs alternative software solutions.
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$8 per employee/month
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$45 per employee/month
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Frequently Asked Questions (FAQs)

Is it the best Human Resources system?

Zenefits is ranked 13 out of 584 software in their category (Human Resources systems).

How they are rated on ITQlick?

The rating of Zenefits is 4.2 stars out of 5 and the total score is 93 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Zenefits makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Zenefits can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Zenefits and alternatives?

The most popular alternatives to Zenefits in 2024: Gusto, Workforce Ready, Workday HCM, APS, BambooHR. Access the complete competitors analysis here - Zenefits VS Human Resources Software alternatives.

Is Zenefits right for you or your business?

Zenefits is a human resource system that provides innovative, intuitive HR, payroll software, and services purpose-built for small and mid-size companies. Customers in industries like Technology, Non-profit, retail/commerce, education, manufacturing, healthcare, and so on will fit into the HR system of Zenefits. Examples of customers using Zenefits HR solutions are Ryleigh Wealth Management, Millian Enterprises, Social27, Squirrels LLC, etc.

List of categories

Self-Service Portal
Product Lifecycle Management
Human Resources
Applicant Tracking
Attendance Tracking
Benefits Administration
Compensation Management
Employee Recognition
Employee Onboarding
Expense Management
Recruiting Agency

List of features

Benefits Administration
Employee Self-Service
HR Management
Performance Record
Software Customization
Absence Management
Employee Time Clock
FMLA Tracking

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.