Zenefits Review - why 4.2 stars?

Zenefits Review
ITQlick Score: 93/100
ITQlick Rating: (4.2/5)
Pricing: 2/10 - low cost
Category: Human Resources -> Zenefits
Ranking:Ranked 14 out of 534 Human Resources systems
Company: Zenefits
Pricing: starts at $8 per employee/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Zenefits pricing, Zenefits alternatives

Shlomi LaviShlomi Lavi / updated: Mar 11, 2022

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What is Zenefits and its features?

Zenefits is a cloud-based human resources software designed for the efficient management of employees. The software comes with features such as:
  • Hiring & Onboarding: This feature comes with offers letters, background, digital signatures, etc. End-users can send an offer letter, prepopulated with the offer details and a link for their new hire to accept the offer online.
  • Employee Management: This feature comes with a company org chart & employee directory accompanied with the contact information the employees have chosen to share.
  • Time Off Tracking: This feature comes with PTO Policies, Manage & Approve Requests, Blackout Dates, etc. End-users can manage their company PTO policy and manage and approve requests, while employees can make requests either on their phone or through the Zenefits website.
  • Business Intelligence: This feature involves reporting on the overall organizational health through tools that show details on compensation summaries, equal opportunity statistics, etc.
  • Documents Management: This feature comes with worker and company documents. End-users can control worker access to key information with role-based security.
Zenefits is a human resource software that started in 2013. The company is headquartered in San Francisco, California, United States. The company has a workforce of up to 1000 employees.

What is Zenefits rating?

The rating of Zenefits is 4.2 stars out of 5 and the total score is 93 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Zenefits?

Zenefits is perfect for small and mid-sized companies that are looking for a complete HR solution. Companies that already have benefits and payroll can connect them with Zenefits. Weebly, Pebble and Instacart are some of the clients of Zenefits.

Is it easy to use?

Yes, Zenefits makes it fairly easy to use. This product is user friendly and intuitive.

Is Zenefits cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Zenefits can't be accessed on mobile, you would need to access it from your computer.

Is Zenefits the best Human Resources system?

Zenefits is ranked 14 out of 534 software in their category (Human Resources systems).

What are their main features and functionalities?

Zenefits comes with benefits and insurance management, human resource management and compliance and payroll and taxes features. The new employee onboarding feature requires filling only 5 fields and does not involve any paperwork. All the agreements are signed online, information like personal, bank and tax info are collected online, employees are added to the benefits and payroll and everything is stored online using the onboarding features. If any of your employee is leaving, you can remove them from benefits and payroll in just one click.

When your employee gets married, adopts a child or going through similar events, the dependent can be enrolled to employee health benefits, deductions can be changed separate and the tax withholdings can be also changed in payroll. The payroll and tax management part comes with contractor payments, automated deductions, direct deposit, state and local taxes, ADP, ZenPayroll and file 1099 with IRS features.

What are Zenefits's pros? (5 Pros)

  • Zenefits is easy to set up and provides excellent options for customization
  • The software provides a layout in which all of its functionalities are presented
  • The software has much greater integration alongside overall HR flow management
  • The human resource solution is web-based and is compatible with Mac and tablets
  • The human resource software comes with COBRA administration and claims management unlike other tools

What are Zenefits's cons? (5 cons)

  • Users complain of slow or inaccurate responses from its customer support
  • Zenefits doesn’t offer retiree administration features like other similar human resource management tools
  • The customer support of Zenefits doesn’t offer any 24x7 live support for users
  • The human resource software doesn’t offer retirement plan management features like other similar tools
  • The human resource solution is only available in English as of this time

Who are their main alternatives?

Zenefits competes with other human resource systems like Gusto, Rippling, and Paycom. We will compare these human resource systems in some specific aspects below.
  • Functionality: Zenefits offers features like Offer Letters, Background Checks, Self-onboarding, Digital W-4 and I-9, Digital Signatures, Account Provisioning, Company Org Chart & Employee Directory Automated Workflows, Employee Management, Real-Time Data Syncing, Contingent Workers, etc. Compared to its alternatives, Gusto offers features like Full-service payroll, Employee benefits, Time and attendance (available in Zenefits), Hiring and onboarding (available in Zenefits), Talent management, Insights, and reporting, etc. Rippling offers features like Workflow Automation (available in Zenefits), Unified Analytics, Policy Management, Permissions Management, Document Management (available in Zenefits), etc. Paycom offer features like Documents & Checklists, Surveys, Reporting, Government & Compliance, etc.
  • Customers/Industries: Zenefits targets marketing services, digital services, Technology, Non-profit, retail/commerce, education, manufacturing, healthcare, etc. Customers using Zenefits are BZ Petroff, YLabs, Strada, Coney island prep, Fireclay tile, Heal accounting, etc. Gusto has customers like Cortex Health, etc. Rippling targets industries in Technology, Professional Services, Financial Services, Retail, Nonprofits, Marketing & Advertising, Manufacturing, Restaurants, etc. Rippling has customers like compass coffee, superhuman, Beam dental, Highnoon, chess.com, Double good, etc. Paycom targets Industries in Distribution, Education, Financial Institutions, Franchises, Health Care, Hospitality, Manufacturing, Nonprofits, Professional Services, Restaurants, etc.
  • Cost: According to ITQlick expert cost research, Zenefits is cost-rated at 1/5. This means it is a low-cost Human resource software. The rating system considers this software rated 1-2 as low-cost and 4-5 as high cost. Zenefits starts at $8 per month, per employee on annual billing, and $10 monthly. Gusto starts at a $39 per month base price plus $6 per person. The license cost information for Paycom is unavailable. Rippling starts at $8 per month per user.
  • Cloud-based/On-premise: Zenefits and all its alternatives are cloud-based.
  • Popularity: Zenefits is privately held with 10k businesses and nonprofit organizations. Gusto is privately held. Gusto serves more than 200,000 businesses nationwide.
  • Scalability: Paycom can accommodate businesses and organizations of all sizes. Zenefits can accommodate small and mid-size companies.
  • Support: Zenefits and Rippling offer support channels like Email/Help Desk, FAQs/Forum, a Knowledge Base, Phone Support, and Chat. Compared to its alternatives, the chat support channel is unavailable in Gusto and Paycom, but Gusto and Paycom offer all other support channels of Zenefits.

What is the cost of Zenefits?

Zenefits offers three license pricing options, namely Essential, Growth, and Zen.
  • The Essential plan starts at $8 per month, per employee on annual billing, and $10 monthly.
  • The Growth Plan starts at $14 per month, per employee on annual billing, and $18 monthly. The Zen Plan starts at $21 per month, per employee on annual billing, and $27 monthly.
  • The Essential plan comes with Automated Onboarding, Employee Management, Time Off Tracking, Scheduling, Integrations, and Mobile App.
  • Growth Plan comes with everything in Essentials, plus: Compensation Management and Performance Management. Zen comes with everything in Growth, plus: Well-being, Employee Engagement Surveys, and People Hub.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Zenefits. You can also find here pricing information from Zenefits's website.

What should you ask Zenefits during a demo session? (65 questions)

Schedule a demo with Zenefits and access 65 must ask questions for the vendor while watching Zenefits in action.

Where Zenefits is used?

Zenefits is a human resource system that provides innovative, intuitive HR, payroll software, and services purpose-built for small and mid-size companies. Customers in industries like Technology, Non-profit, retail/commerce, education, manufacturing, healthcare, and so on will fit into the HR system of Zenefits. Examples of customers using Zenefits HR solutions are Ryleigh Wealth Management, Millian Enterprises, Social27, Squirrels LLC, etc.

List of categories

Self-Service Portal
Product Lifecycle Management
Human Resources
Applicant Tracking
Attendance Tracking
Benefits Administration
Compensation Management
Employee Recognition
Employee Onboarding
Expense Management
Recruiting Agency

List of features

Benefits Administration
Employee Self-Service
HR Management
Performance Record
Software Customization
Absence Management
Employee Time Clock
FMLA Tracking

Zenefits Vs. Alternatives

ITQlick rating
License pricing
ITQlick rating
License pricing
$8 per employee/month
ITQlick rating
License pricing
$39 per month
ITQlick rating
License pricing
$50 per month
ITQlick rating
License pricing
$99 per user/month
ITQlick rating
License pricing
$6 per employee/month

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.