Zenefits Review - why 4.2 stars?

• Hiring & Onboarding: This feature comes with offers letters, background, digital signatures, etc. End-users can send an offer letter, prepopulated with the offer details and a link for their new hire to accept the offer online.
• Employee Management: This feature comes with a company org chart & employee directory accompanied with the contact information the employees have chosen to share.
• Time Off Tracking: This feature comes with PTO Policies, Manage & Approve Requests, Blackout Dates, etc. End-users can manage their company PTO policy and manage and approve requests, while employees can make requests either on their phone or through the Zenefits website.
• Business Intelligence: This feature involves reporting on the overall organizational health through tools that show details on compensation summaries, equal opportunity statistics, etc.
• Documents Management: This feature comes with worker and company documents. End-users can control worker access to key information with role-based security.

• Zenefits is easy to set up and provides excellent options for customization
• The software provides a layout in which all of its functionalities are presented
• The software has much greater integration alongside overall HR flow management
• The human resource solution is web-based and is compatible with Mac and tablets
• The human resource software comes with COBRA administration and claims management unlike other tools

• Users complain of slow or inaccurate responses from its customer support
• Zenefits doesn’t offer retiree administration features like other similar human resource management tools
• The customer support of Zenefits doesn’t offer any 24x7 live support for users
• The human resource software doesn’t offer retirement plan management features like other similar tools
• The human resource solution is only available in English as of this time

• Functionality: Zenefits offers features like Offer Letters, Background Checks, Self-onboarding, Digital W-4 and I-9, Digital Signatures, Account Provisioning, Company Org Chart & Employee Directory Automated Workflows, Employee Management, Real-Time Data Syncing, Contingent Workers, etc. Compared to its alternatives, Gusto offers features like Full-service payroll, Employee benefits, Time and attendance (available in Zenefits), Hiring and onboarding (available in Zenefits), Talent management, Insights, and reporting, etc. Rippling offers features like Workflow Automation (available in Zenefits), Unified Analytics, Policy Management, Permissions Management, Document Management (available in Zenefits), etc. Paycom offer features like Documents & Checklists, Surveys, Reporting, Government & Compliance, etc.
• Customers/Industries: Zenefits targets marketing services, digital services, Technology, Non-profit, retail/commerce, education, manufacturing, healthcare, etc. Customers using Zenefits are BZ Petroff, YLabs, Strada, Coney island prep, Fireclay tile, Heal accounting, etc. Gusto has customers like Cortex Health, etc. Rippling targets industries in Technology, Professional Services, Financial Services, Retail, Nonprofits, Marketing & Advertising, Manufacturing, Restaurants, etc. Rippling has customers like compass coffee, superhuman, Beam dental, Highnoon, chess.com, Double good, etc. Paycom targets Industries in Distribution, Education, Financial Institutions, Franchises, Health Care, Hospitality, Manufacturing, Nonprofits, Professional Services, Restaurants, etc.
• Cost: According to ITQlick expert cost research, Zenefits is cost-rated at 1/5. This means it is a low-cost Human resource software. The rating system considers this software rated 1-2 as low-cost and 4-5 as high cost. Zenefits starts at $8 per month, per employee on annual billing, and $10 monthly. Gusto starts at a $39 per month base price plus $6 per person. The license cost information for Paycom is unavailable. Rippling starts at $8 per month per user.
• Cloud-based/On-premise: Zenefits and all its alternatives are cloud-based.
• Popularity: Zenefits is privately held with 10k businesses and nonprofit organizations. Gusto is privately held. Gusto serves more than 200,000 businesses nationwide.
• Scalability: Paycom can accommodate businesses and organizations of all sizes. Zenefits can accommodate small and mid-size companies.
• Support: Zenefits and Rippling offer support channels like Email/Help Desk, FAQs/Forum, a Knowledge Base, Phone Support, and Chat. Compared to its alternatives, the chat support channel is unavailable in Gusto and Paycom, but Gusto and Paycom offer all other support channels of Zenefits.

• The Essential plan starts at $8 per month, per employee on annual billing, and $10 monthly.
• The Growth Plan starts at $14 per month, per employee on annual billing, and $18 monthly. The Zen Plan starts at $21 per month, per employee on annual billing, and $27 monthly.
• The Essential plan comes with Automated Onboarding, Employee Management, Time Off Tracking, Scheduling, Integrations, and Mobile App.
• Growth Plan comes with everything in Essentials, plus: Compensation Management and Performance Management. Zen comes with everything in Growth, plus: Well-being, Employee Engagement Surveys, and People Hub.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Zenefits. You can also find here pricing information from Zenefits's website.