Zoho CRM - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: Oct 06, 2021

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Zoho competes with some of the best CRM in the industry, below is a brief of how it competes with Zendesk Sell, Salesforce sales cloud, and Monday.com.
  • Functionality: Zoho, when compared to its alternatives is highly rated in functions, compared to Salesforce and Zendesk sell it has all the same features, but when compared to monday.com Zoho has all its features plus an extra; Internet chat Integration.
  • Customers/Industries: Compared to alternatives, Zoho ranges high on industry targets. The Zoho software has a great customer relationship, as it globally empowers over 250,000 businesses in about 180 countries while still engaging its customers. Zoho targets every business type, and thus is gaining the upper hand amongst its alternatives. With its higher adoption, faster implementation and better Roi, Zoho has far gained its industry and customer target than all of its listed alternatives except Salesforce who targets more Industries than Zoho.
  • Cost: Zoho is considered very expensive when compared to close alternatives like; Zendest with pricing at $19, and monday.com which pricing ranges from $10. However, not all of its competitors offer free versions to their clients like Zoho and monday.com does. Cloud-Based/On-premise: In comparison to alternatives, Zoho CRM has all of its data cloud-based.
  • Popularity: Zoho is also quite popular amongst its competitors, having about 250,000 enterprises using its services in about 180 different countries. Zoho has been in existence since 1996 and has grown beyond expectations.
  • Support: Zoho CRM support knowledge base, email/help desk, phone support and live chat.

2021's Top Zoho CRM Alternatives

Here are the top 4 alternatives to Zoho CRM that are worth checking out: Pipedrive for SMBs, Salesforce for large size business, Nimble for growing companies, and JobNimbus for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Zoho
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$12 per user/month
Functionality
36
Review
Best for SMBs
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$12.50 per user/month
Functionality
19
Best for Enterprise
Salesforce
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Growing
Nimble
ITQlick rating
2.8/5
Score
97/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
31
Review
Free version
JobNimbus
ITQlick rating
4.6/5
Score
94/100
Pricing
2/10
License pricing
$25 per user/month
Functionality
35

1. Pipedrive - Best for SMBs

Pipedrive is an alternative CRM software, Pipedrive installed on-premises or used cloud based, Zoho CRM can be used on-premises and on the cloud. Pipedrive is considered same cost to implement ($12.50 per user/month) as Zoho CRM, both with a pricing score of 2.

Pipedrive is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (Pipedrive offers 19 main features). compare head to head: Pipedrive Vs Zoho CRM

2. Salesforce - Best for Large Business

Salesforce is an alternative CRM software, Salesforce installed on-premises or used cloud based, Zoho CRM can be used on-premises and on the cloud. Salesforce, with a pricing score of 3 is considered more expensive to implement than Zoho CRM with a score of 2.

Salesforce is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (Salesforce offers 28 main features). compare head to head: Salesforce Vs Zoho CRM

3. Nimble - Best for Growing Companies

Nimble is an alternative CRM software, Nimble installed on-premises or used cloud based, Zoho CRM can be used on-premises and on the cloud. Nimble is considered same cost to implement ($19 per user/month) as Zoho CRM, both with a pricing score of 2.

Nimble is rated 2.8 stars by ITQlick experts, both software products offer a good range of features (Nimble offers 31 main features). compare head to head: Nimble Vs Zoho CRM

4. JobNimbus - Best for NO Budget or Start up Companies

JobNimbus is an alternative CRM software, JobNimbus installed on-premises or used cloud based, Zoho CRM can be used on-premises and on the cloud. JobNimbus is considered same cost to implement ($25 per user/month) as Zoho CRM, both with a pricing score of 2.

JobNimbus is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (JobNimbus offers 35 main features). compare head to head: JobNimbus Vs Zoho CRM

5. Keap

Keap is an alternative CRM software, Keap installed on-premises or used cloud based, Zoho CRM can be used on-premises and on the cloud. Keap, with a pricing score of 3.8 is considered more expensive to implement than Zoho CRM with a score of 2.

Keap is rated 4.8 stars by ITQlick experts, both software products offer a good range of features (Keap offers 35 main features). compare head to head: Keap Vs Zoho CRM

6. Nutshell

Nutshell is an alternative CRM software, Nutshell installed on-premises or used cloud based, Zoho CRM can be used on-premises and on the cloud. Nutshell, with a pricing score of 2.4 is considered more expensive to implement than Zoho CRM with a score of 2.

Nutshell is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Nutshell offers 17 main features). compare head to head: Nutshell Vs Zoho CRM

7. HubSpot CRM

HubSpot CRM is an alternative CRM software, HubSpot CRM installed on-premises or used cloud based, Zoho CRM can be used on-premises and on the cloud. HubSpot CRM is considered same cost to implement ($45 per month) as Zoho CRM, both with a pricing score of 2.

HubSpot CRM is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (HubSpot offers 9 main features). compare head to head: HubSpot CRM Vs Zoho CRM

8. Microsoft Dynamics CRM

Microsoft Dynamics CRM is an alternative CRM software, Microsoft Dynamics CRM installed on-premises or used cloud based, Zoho CRM can be used on-premises and on the cloud. Microsoft Dynamics CRM, with a pricing score of 4 is considered more expensive to implement than Zoho CRM with a score of 2.

Microsoft Dynamics CRM is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (Microsoft offers 28 main features). compare head to head: Microsoft Dynamics CRM Vs Zoho CRM

9. Capsule CRM

Capsule CRM is an alternative CRM software, Capsule CRM installed on-premises or used cloud based, Zoho CRM can be used on-premises and on the cloud. Capsule CRM, with a pricing score of 2.4 is considered more expensive to implement than Zoho CRM with a score of 2.

Capsule CRM is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (Capsule offers 19 main features). compare head to head: Capsule CRM Vs Zoho CRM

10. Freshsales

Freshsales is an alternative CRM software, Freshsales installed on-premises or used cloud based, Zoho CRM can be used on-premises and on the cloud. Freshsales, with a pricing score of 3.6 is considered more expensive to implement than Zoho CRM with a score of 2.

Freshsales is rated 4.7 stars by ITQlick experts, both software products offer a good range of features (Freshsales offers 3 main features). compare head to head: Freshsales Vs Zoho CRM

11. Zendesk

Zendesk is an alternative CRM software, Zendesk installed on-premises or used cloud based, Zoho CRM can be used on-premises and on the cloud. Zendesk is considered same cost to implement ($49 per user/month) as Zoho CRM, both with a pricing score of 2.

Zendesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (Zendesk offers 48 main features). compare head to head: Zendesk Vs Zoho CRM

12. Less Annoying CRM

Less Annoying CRM is an alternative CRM software, Less Annoying CRM installed on-premises or used cloud based, Zoho CRM can be used on-premises and on the cloud. Less Annoying CRM, with a pricing score of 3 is considered more expensive to implement than Zoho CRM with a score of 2.

Less Annoying CRM is rated 4.7 stars by ITQlick experts, both software products offer a good range of features (Less offers 15 main features). compare head to head: Less Annoying CRM Vs Zoho CRM

13. Oracle Marketing Cloud

Oracle Marketing Cloud is an alternative CRM software, Oracle Marketing Cloud installed on-premises or used cloud based, Zoho CRM can be used on-premises and on the cloud. Oracle Marketing Cloud, with a pricing score of 8 is considered more expensive to implement than Zoho CRM with a score of 2.

Oracle Marketing Cloud is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Oracle offers 14 main features). compare head to head: Oracle Marketing Cloud Vs Zoho CRM

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.