Zoho CRM Pricing Plans & Cost Guide (Mar 2023)

ITQlick Score:	98/100
ITQlick Rating:
Pricing:	2/10 - low cost
Category:	CRM -> Zoho CRM review -> Zoho CRM pricing
Ranking:	Ranked 3 out of 605 CRM systems
Company:	Zoho
Pricing:	starts at $14 per user/month
Typical customers:	Small, medium and large size businesses
Platforms:	Desktop, Cloud
Links:	Zoho CRM review, Zoho CRM alternatives

Compare

Shlomi Lavi / Mar 07, 2023

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Table of Contents

Zoho CRM pricing: How much does it cost in 2023?

Zoho CRM offers four plans starting from $14 per user per month. The different plans are Standard, Professional, Enterprise, and Ultimate.

Standard- Cost $14 per user per month.
Professional- Cost $23 per user per month.
Enterprise- Cost $40 per user per month.
Ultimate- Cost $52 per user per month.

Prices and Plans Compared

Each plan for Zoho CRM is priced according to the features it offers, however, overall Zoho CRM is not a cheap solution.

For example, the Standard plan at $14 offers only basic features such as contact, leads, deals, and account management. The Professional plan at $23 offers similar features only with the addition SalesSignals and Macros which enables pre-definite automation.

Then there is a big jump from the first two plans to the third and fourth plans. The Enterprise plan at $40 and the Ultimate plan at $52 respectively offer many more features such as email parsers, portals, data entry wizards, custom SalesSignals, data encryption, reporting hierarchy, IP address restriction, and territory management.

In terms of pricing, the first two plans- Standard and Professional offer limited features at a high price. On the other hand, the Enterprise and Ultimate plans offer similar features at a marginal cost difference. We think the Professional plan offers the best value in terms of features and cost.

Zoho CRM also offers a free forever plan that can accommodate up to 3 users.

HubSpot Sales Hub is the closest competitor to Zoho CRM. It offers similar features at a much lower price of $25 per user per month. While Zoho CRM does not have any paid add-ons, HubSpot Sales Hub offers additional features for each plan at a cost.

Which Plan Is Right for You?

Zoho CRM is a wholesome sales CRM that offers all the necessary features any company might be searching for in sales software. Each plan offers a good number of features. Choosing the right pan will depend on the team size, company scale and operations, and ultimately business needs.

Coming to the pricing structure, the software is quite costly with the starting plan costing as high as $14 per user per month. We think Zoho CRM would be a good fit for large-scale enterprises that have a big sales budget at their disposal.

Zoho CRM vs. competitors (pricing)

Software	Pricing	Free Trial
Zoho CRM	$14 to $52 per user per month	15 days
Keap	$169 to $249 per user per month	14 days
Nutshell	$19 to $49 per user per month	14 days
HubSpot Sales Hub	$23 to $1200 per user per month	Free Forever Access
Salesforce Sales Cloud	$25 to $300 per user per month	30 days

Cost of software customizations

Customizing the software to meet the specific needs of the organization can be a costly process, especially if the customization requires significant development or integration work. The average cost of customization can range from a few thousand dollars to several hundred thousand dollars, depending on the complexity of the customization work.

Data migration cost Relevant for Zoho CRM

Migrating data from old systems to the new software can be a time-consuming and costly process, especially if the data is large or complex. The average cost of data migration can range from a few thousand dollars to several hundred thousand dollars, depending on the size and complexity of the data.

Cost of training

How many groups (different departments, usages, type of users) are needed for Zoho CRM training? Training employees to use the new software can be a significant cost, especially if the software is complex or requires specialized knowledge. The average cost of training can range from a few hundred dollars to several thousand dollars per employee, depending on the complexity of the software and the duration of the training.

Cost of maintenance

Ongoing maintenance and support for the software can be a significant cost, especially if the software requires frequent updates or has a high rate of bugs or issues. The average cost of maintenance can range from a few hundred dollars to several thousand dollars per year, depending on the complexity of the software and the level of support required.

Frequently Asked Questions (FAQs)

How much does Zoho CRM cost per month?

Their pricing plan starts at $14 per user/month.

They offer a free trial?

Yes, Zoho CRM offers a free trial so you can try it yourself, free trials are great because your team can test the software (at least basic features of it) in your own time without the pressure of sales teams.

Can I use Zoho CRM for free?

No, Zoho CRM don't offer a free version of their product.

Any good free alternative to Zoho CRM?

Daylite and Insightly CRM are free alternatives to Zoho CRM. They can include a maximum of 2 and 3 users in the free plans.

How do I get pricing information directly from the vendor?

You can get it on their website. So why do you need us? we can help you get the total cost of implementation (not just the cost of licenses) and compare them with alternative solutions.

How can the team at ITQlick help?

The science of TCO (total cost of ownership) may not be easy to calculate. If you seek to get detailed info about the TCO, get in touch with ITQlick experts. Contact us today and get up to date, detailed quotes.

Compare

Our Veredict

Zoho CRM is a great sales CRM for large and medium-scale companies that are willing to spend big bucks on sales software for their sales operations. Considering the cost and features in each plan, Zoho CRM can be useful for enterprises that have a broad customer base and need tight sales automation capabilities in their sales CRM.

While Zoho CRM is a costlier option as compared to some of its counterparts like Salesforce Sales Cloud and HubSpot Sales Hub, it offers many features that set it apart. Overall, companies can benefit from such a robust sales CRM and it might even be worth the investment.

We think Zoho CRM is suitable for large-scale and medium enterprises with a sufficient budget. Teams of all sizes can use this software.

Customer Relationship Management (CRM) Software Price Range

Most CRM software in the market are priced on a per-user, per-month basis; hence, businesses can expect to pay between the range of $10 to $200 per user monthly. There are also some CRM products with yearly pricings and others with perpetual licenses.

The above price range depends on the sophistication of the CRM products feature-wise, as well as the number of user accesses or accounts paid for. Some CRM software within the above price ranges are Zendesk Sell, which starts from $19 monthly per user, FreeAgent CRM pricing starts from $25 monthly per user, and GreenRope costs between $149 for up to 1,000 contacts to $699 for up to 50,000 contacts.

In addition, CRM products target different sizes of organizations, and their price ranges are as follows:

Small Businesses can expect to pay between the range of $10 to $25 for CRM software. The prices are set on a per user per month basis. For example, Zoho CRM costs $12 per user per month, Fresh Sales costs $13 per user, per month, and Copper pricing starts $19 per user per month. In addition to this, some products offer small businesses very basic packages which can be gotten for free.
Medium Businesses can expect to pay between $25 to $50 for CRM software. While most products for medium-sized businesses are priced on a per user, per month basis, the number of employees or registered users will determine the prize of the software per user. For example, Hubspot costs up to $30 per user monthly but $50 monthly for two users. Others are Benchmark ONE, which costs $40 monthly per user, and Skynamo, which is priced at $46 per user monthly.
Large Businesses can expect prices that fall within $50 to $200 for CRM products. CRM offerings for large business organizations typically come with more features; hence, there may be separate fees for installation, setup, or training. Some CRM software within this tier are FreeAgent CRM, which costs $130 price monthly per user; GreenRope costs between $149 for up to 1,000 contacts to $699 for up to 50,000 contacts , and Quick Base pricing falls around $500 monthly for a number of users.

CRM best of breeds and their price ranges are as follows:

Marketing Automation Software Marketing automation products can be divided into three tiers, each carrying prices that range from $0 to $19, $19 to $50, and $50 upwards, respectively. For instance, Active Campaign pricing starts from $15 monthly per user, Hubspot Marketing Automation costs up to $50 per user monthly, and Integrated Marketing Portal pricing is around $50 per user monthly.
Lead Management Software The pricing for Lead management products in the market usually varies between $11 and $60 upwards. These price ranges depend on the level of the products offerings and the number of registered users per month. For example, SalesExec pricing starts from $65 per user monthly, Salesforce Essentials costs around $25 per user monthly, and Lead Capsule pricing starts from around $500 per month for a number of years.
SalesForce Automation Software SalesForce automation products pricing ranges from $13 to $50 upwards, depending on the level of their offerings and the number of registered accounts per month. The prices are set per user, per month; hence, SAA software pricing like Really Simple System starts from $14 per user monthly, Pepperi pricing is around $48 per user monthly, and Cliently costs up to $39 per user per month.
Contact Management Software Most contact management products in the market are priced on a per month basis, and there are typically set limits to the number of contacts each user can manage on the software. Depending on the level of offers, prices may fall between $0 to $14, $14 to $25, and $25 to $400. For example, Infloflo pricing starts from around $100 per month, DejaOffice PC CRM costs up to $50 monthly, and AirTable pricing starts from $14 per month.
Email Marketing Software Email marketing products are priced per month, and there are usually limits on the number of subscribers or emails for each user monthly. The prices range from $0 and $30 upwards, depending on the package level. For example, Constant Contact pricing starts from $20 per month, SendinBlue pricing starts from $25 per month, and Campaigner costs around $19 per month.

Auditor - Shlomi Lavi

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.