Zoho Desk Review

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Last updated: Oct 09, 2020

Zoho Desk Review

ITQlick rating
(4.5/5)

Starting from $12 per user/month

Zoho Desk is a cloud-based Help Desk software that allows users to scale up productivity levels through Ticket Assignment refinements and context windows. It also allows them to minimize decision-making time th...

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Shlomi Lavi / updated: Oct 09, 2020

What is Zoho Desk Used For?

Zoho Desk is a cloud-based Help Desk software that allows users to scale up productivity levels through Ticket Assignment refinements and context windows. It also allows them to minimize decision-making time through process definition. Additionally, these features enable organizations to manage a comprehensive self-service operation regardless of their global workforce footprint.

Some of the key features of Zoho Desk include Workflow Automation, Artificial Intelligence, Omnichannel, and Platform Integration. Zoho Desk is a product of Zoho Corporation, a privately-owned Information Technology and Services company with its headquarters in Chennai, Tamil Nadu, India. It currently has within 5000 and 10,000 employees and won the 2019 Customer Choice awards organized by Gartner PeerInsights.

Average Rating -

The rating of Zoho Desk is 4.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Zoho Desk 4 Pros

  • User interface is straightforward
  • Zoho Desk supports Knowledge Base copy-paste
  • There is native support for integrations to other Zoho apps
  • The software supports Single Sign-On

Zoho Desk 2 Cons

  • It limits blueprint options across subscription tiers
  • The software supports only English for now

Competitors & Alternatives

Popular Alternatives to Zoho Desk: Freshdesk, FuseDesk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync, devContact.

Zoho Desk Pricing Information

The cost of license starting from $12 per user/month. The Help Desk experts at ITQlick has reviewed Zoho Desk pricing and gave the software a total cost of ownership (TCO) rating of 4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Zoho Desk in action

Is it the right software for you?

Zoho Desk is suitable for small, large, and medium-sized business centers from across various industries. In particular, the Telecommunications, Enterprise, Information Technology, and SaaS industry would find Zoho Desk handy for their Customer Service operations. Essilor, LycaMobile, Diamler, and McAfee are some of the customers for which Zoho Desk caters for.

Zoho Desk Categories


Specifications

Company:
Address: United States
Customers: Small business, Medium business, Large business
Business Area: Customer service
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Zoho Desk Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Hosting
NA
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review
Integria
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
89/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$3,750 per year
Hosting
NA
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review