Zoho Desk Review - why 4.5 stars?
Compare PricingITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> Zoho Desk review |
Ranking: | Ranked 3 out of 210 Help Desk systems |
Company: | Zoho Corporation |
Pricing: | starts at $14 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zoho Desk pricing, Zoho Desk alternatives |
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Table of Contents
What is Zoho Desk?
Zoho Desk is a cloud-based customer relationship management software for companies growing their customer base. Zoho Desk is a knowledge base tool that answers customer queries faster, reducing the overall complaints and tickets in your bucket to resolve later.Zoho Desk has all the necessary features for customer relationship management, such as multichannel support, multi-department structure, telephony, social media, email communication, live chat, and reply assessment.
Moreover, Zoho Desk has a feature for sentiment analysis for diving deep into customer behavior understanding. You can also design workflows, custom functions, layouts, and blueprints. Furthermore, you can integrate Zoho Desk with your current web applications to have a customer relationship management module with advanced features.
Zoho Desk is owned by Zoho Corporation, owned by Sridar Vembu, who has most of the company shares. Although Zoho Corporation is based in India, the product Zoho Desk is registered in the United States.
Zoho Desk has 1000 plus employees making Zoho Desk a large organization. The target organization size for Zoho Desk is small, medium, and large-sized organizations. Moreover, Zoho Desk is not only available for Desktop and Web apps. It is also available as a mobile app.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
If you have only three agents in your business with a requirement for only essential features for customer relationship management, the free version of Zoho Desk is good to go. However, if you have advanced needs, there are three modules, namely, standard, professional, and enterprise, available at the cost of $14, $23, and $40 per month.Each of these packages has additional features available for your business. However, the most preferred package of the users is the standard package. The price of Zoho Desk is in the lower range compared to other customer relationship management software available.
ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Zoho Desk. You can also find here pricing information from Zoho Desk's website.
Pros
- Zoho Desk is easier to use and has features that fit all businesses types and needs
- It has 24/7 support for businesses to get faster query responses
- You can add tags to tickets for easy tracking
- The software supports Single Sign-On
Cons
- At times there are efficiency issues, but they are timely resolved
- Automation feature needs improvement to support complex business ideas
- Users cannot duplicate generated tickets yet
How it stacks up?
Access a head to head analysis of Zoho Desk vs alternative software solutions.Frequently Asked Questions (FAQs)
Is Zoho Desk right for you or your business?
Zoho Desk is a low-priced cloud-based customer relationship management software for all types of businesses. Even if you have just started out, you can benefit from the free version. The sentiment analysis gives users the right insights to help you make the right decisions for your customers and overall business. Moreover, you can integrate Zoho Desk with your official website or other tools to have all business processes in one place.List of categories
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.