Zoho Desk Review - why 4.5 stars?
Compare Pricing
ITQlick Score: | 92/100 |
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ITQlick Rating: | (4.5/5) |
Pricing: | 4/10 - average cost |
Category: | Help Desk -> Zoho Desk |
Ranking: | Ranked 2 out of 207 Help Desk systems |
Company: | Zoho Corporation |
Pricing: | starts at $12 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zoho Desk pricing, Zoho Desk alternatives |
Shlomi Lavi / updated: Oct 09, 2020
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What is Zoho Desk?
Some of the key features of Zoho Desk include Workflow Automation, Artificial Intelligence, Omnichannel, and Platform Integration. Zoho Desk is a product of Zoho Corporation, a privately-owned Information Technology and Services company with its headquarters in Chennai, Tamil Nadu, India. It currently has within 5000 and 10,000 employees and won the 2019 Customer Choice awards organized by Gartner PeerInsights.
What is Zoho Desk rating? ()
Who are Zoho Desk's typical customers?
Is Zoho Desk the best Help Desk?
What are Zoho Desk's pros? (4 Pros)
- User interface is straightforward
- Zoho Desk supports Knowledge Base copy-paste
- There is native support for integrations to other Zoho apps
- The software supports Single Sign-On
What are Zoho Desk's cons? (2 cons)
- It limits blueprint options across subscription tiers
- The software supports only English for now
Who are their main alternatives?
What is the cost of Zoho Desk?
It features Customer Management, Private Knowledge Base, and a Multi-Language Help Desk. There is a Standard plan which costs $12, and it features Help Center Themes Gallery, Product-based Ticket Management, and Work Modes for Tickets. It also has add-on charges, which start at $5 per light agent.
The Professional subscription goes for $20 and features Round Robin Ticket Assignment, Ticket Templates, and Private Marketplace Extensions.
Lastly, The Enterprise subscription costs $35 per month for each user and features Multi-level IVR, Help Center Customizations, and Role-based Data Sharing.
What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Zoho Desk
What should you ask Zoho Corporation during a demo session? (65 questions)
Is it the right software for you?
Zoho Desk is suitable for small, large, and medium-sized business centers from across various industries. In particular, the Telecommunications, Enterprise, Information Technology, and SaaS industry would find Zoho Desk handy for their Customer Service operations. Essilor, LycaMobile, Diamler, and McAfee are some of the customers for which Zoho Desk caters for.Zoho Desk's list of categories:
Zoho Desk Vs. Alternatives
Author

Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.