Zoho Desk Review - why 4.5 stars?
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| ITQlick Score: | 92/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> Zoho Desk |
| Ranking: | Ranked 2 out of 207 Help Desk systems |
| Company: | Zoho Corporation |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Zoho Desk pricing, Zoho Desk alternatives |
Shlomi Lavi / updated: Oct 09, 2020
We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.
What is Zoho Desk?
Zoho Desk is a cloud-based Help Desk software that allows users to scale up productivity levels through Ticket Assignment refinements and context windows. It also allows them to minimize decision-making time through process definition. Additionally, these features enable organizations to manage a comprehensive self-service operation regardless of their global workforce footprint.
Some of the key features of Zoho Desk include Workflow Automation, Artificial Intelligence, Omnichannel, and Platform Integration. Zoho Desk is a product of Zoho Corporation, a privately-owned Information Technology and Services company with its headquarters in Chennai, Tamil Nadu, India. It currently has within 5000 and 10,000 employees and won the 2019 Customer Choice awards organized by Gartner PeerInsights.
Some of the key features of Zoho Desk include Workflow Automation, Artificial Intelligence, Omnichannel, and Platform Integration. Zoho Desk is a product of Zoho Corporation, a privately-owned Information Technology and Services company with its headquarters in Chennai, Tamil Nadu, India. It currently has within 5000 and 10,000 employees and won the 2019 Customer Choice awards organized by Gartner PeerInsights.
What is Zoho Desk rating? ()
The rating of Zoho Desk is 4.5 stars out of 5 and the total score is 92 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page
Who are Zoho Desk's typical customers?
The typical customers include the following business size: Small, medium and large size businesses.
Is Zoho Desk the best Help Desk?
Zoho Desk is ranked 2 out of 207 software in their category (Help Desk systems).
What are Zoho Desk's pros? (4 Pros)
- User interface is straightforward
- Zoho Desk supports Knowledge Base copy-paste
- There is native support for integrations to other Zoho apps
- The software supports Single Sign-On
What are Zoho Desk's cons? (2 cons)
- It limits blueprint options across subscription tiers
- The software supports only English for now
Who are their main alternatives?
Popular alternatives to Zoho Desk: Freshdesk, FuseDesk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync, devContact. The full list of competitors can be found here.
What is the cost of Zoho Desk?
Zoho Desk pricing information comprises of a Free plan, which supports three free agents.
It features Customer Management, Private Knowledge Base, and a Multi-Language Help Desk. There is a Standard plan which costs $12, and it features Help Center Themes Gallery, Product-based Ticket Management, and Work Modes for Tickets. It also has add-on charges, which start at $5 per light agent.
The Professional subscription goes for $20 and features Round Robin Ticket Assignment, Ticket Templates, and Private Marketplace Extensions.
Lastly, The Enterprise subscription costs $35 per month for each user and features Multi-level IVR, Help Center Customizations, and Role-based Data Sharing.
It features Customer Management, Private Knowledge Base, and a Multi-Language Help Desk. There is a Standard plan which costs $12, and it features Help Center Themes Gallery, Product-based Ticket Management, and Work Modes for Tickets. It also has add-on charges, which start at $5 per light agent.
The Professional subscription goes for $20 and features Round Robin Ticket Assignment, Ticket Templates, and Private Marketplace Extensions.
Lastly, The Enterprise subscription costs $35 per month for each user and features Multi-level IVR, Help Center Customizations, and Role-based Data Sharing.
What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Zoho Desk
What should you ask Zoho Corporation during a demo session? (65 questions)
Schedule a demo with Zoho Desk and access 65 must ask questions for the vendor while watching Zoho Desk in action.
Is it the right software for you?
Zoho Desk is suitable for small, large, and medium-sized business centers from across various industries. In particular, the Telecommunications, Enterprise, Information Technology, and SaaS industry would find Zoho Desk handy for their Customer Service operations. Essilor, LycaMobile, Diamler, and McAfee are some of the customers for which Zoho Desk caters for.Zoho Desk's list of categories:
Zoho Desk Vs. Alternatives
ITQlick rating
Score
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Zoho
Score
92/100
Pricing
4/10
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$12 per user/month
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3
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Freshdesk
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94/100
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2/10
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$15 per user/month
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39
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FuseDesk
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91/100
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6.4/10
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$97 per user/month
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7
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Desk-com
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90/100
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2.8/10
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$25 per month
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35
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Integria
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89/100
Pricing
4/10
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$3,750 per year
Functionality
3
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Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.