Zoho Desk Review

Shlomi Lavi / updated: Oct 09, 2020

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What is Zoho Desk Used For?

Zoho Desk is a cloud-based Help Desk software that allows users to scale up productivity levels through Ticket Assignment refinements and context windows. It also allows them to minimize decision-making time through process definition. Additionally, these features enable organizations to manage a comprehensive self-service operation regardless of their global workforce footprint.

Some of the key features of Zoho Desk include Workflow Automation, Artificial Intelligence, Omnichannel, and Platform Integration. Zoho Desk is a product of Zoho Corporation, a privately-owned Information Technology and Services company with its headquarters in Chennai, Tamil Nadu, India. It currently has within 5000 and 10,000 employees and won the 2019 Customer Choice awards organized by Gartner PeerInsights.

Average Rating -

The rating of Zoho Desk is 4.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Zoho Desk 4 Pros

• User interface is straightforward
• Zoho Desk supports Knowledge Base copy-paste
• There is native support for integrations to other Zoho apps
• The software supports Single Sign-On

Zoho Desk 2 Cons

• It limits blueprint options across subscription tiers
• The software supports only English for now

Competitors & Alternatives

Popular Alternatives to Zoho Desk: Freshdesk, FuseDesk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync, devContact.

Zoho Desk Pricing Information

The cost of license starting from $12 per user/month. The Help Desk experts at ITQlick has reviewed Zoho Desk pricing and gave the software a total cost of ownership (TCO) rating of 4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Zoho Desk in action

Is it the right software for you?

Zoho Desk is suitable for small, large, and medium-sized business centers from across various industries. In particular, the Telecommunications, Enterprise, Information Technology, and SaaS industry would find Zoho Desk handy for their Customer Service operations. Essilor, LycaMobile, Diamler, and McAfee are some of the customers for which Zoho Desk caters for.

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Zoho Desk Categories

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Specifications

Company:	Zoho Corporation
Address:	United States
Customers:	Small business, Medium business, Large business
Business Area:	Customer service
Platforms:	Desktop, Mobile, Cloud
Operating Systems:	Mac OS, Windows, Linux

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