Zoho Desk Review - why 4.5 stars?

Zoho Desk Review
ITQlick Score: 92/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Help Desk -> Zoho Desk review
Ranking:Ranked 4 out of 210 Help Desk systems
Company: Zoho Corporation
Pricing: starts at $14 per agent/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Zoho Desk pricing, Zoho Desk alternatives
Shlomi LaviShlomi Lavi / updated: Jun 05, 2024

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What is Zoho Desk?

Zoho Desk is a cloud-based customer relationship management software for companies growing their customer base. Zoho Desk is a knowledge base tool that answers customer queries faster, reducing the overall complaints and tickets in your bucket to resolve later.

Zoho Desk has all the necessary features for customer relationship management, such as multichannel support, multi-department structure, telephony, social media, email communication, live chat, and reply assessment.

Moreover, Zoho Desk has a feature for sentiment analysis for diving deep into customer behavior understanding. You can also design workflows, custom functions, layouts, and blueprints. Furthermore, you can integrate Zoho Desk with your current web applications to have a customer relationship management module with advanced features.

Zoho Desk is owned by Zoho Corporation, owned by Sridar Vembu, who has most of the company shares. Although Zoho Corporation is based in India, the product Zoho Desk is registered in the United States.

Zoho Desk has 1000 plus employees making Zoho Desk a large organization. The target organization size for Zoho Desk is small, medium, and large-sized organizations. Moreover, Zoho Desk is not only available for Desktop and Web apps. It is also available as a mobile app.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

If you have only three agents in your business with a requirement for only essential features for customer relationship management, the free version of Zoho Desk is good to go. However, if you have advanced needs, there are three modules, namely, standard, professional, and enterprise, available at the cost of $14, $23, and $40 per month.

Each of these packages has additional features available for your business. However, the most preferred package of the users is the standard package. The price of Zoho Desk is in the lower range compared to other customer relationship management software available.

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Zoho Desk. You can also find here pricing information from Zoho Desk's website.

Pros

  • Zoho Desk is easier to use and has features that fit all businesses types and needs
  • It has 24/7 support for businesses to get faster query responses
  • You can add tags to tickets for easy tracking
  • The software supports Single Sign-On

Cons

  • At times there are efficiency issues, but they are timely resolved
  • Automation feature needs improvement to support complex business ideas
  • Users cannot duplicate generated tickets yet

How it stacks up?

Access a head to head analysis of Zoho Desk vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$39 per seat/month
Functionality
7

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

Zoho Desk is ranked 4 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of Zoho Desk is 4.5 stars out of 5 and the total score is 92 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Zoho Desk makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Zoho Desk on your mobile/smart phone.

What should we ask during a demo session?

Differences between Zoho Desk and alternatives?

The most popular alternatives to Zoho Desk in 2024: Freshdesk, SolarWinds Service Desk, Zendesk, FuseDesk, Desk-com. Access the complete competitors analysis here - Zoho Desk VS Help Desk Software alternatives.

Is Zoho Desk right for you or your business?

Zoho Desk is a low-priced cloud-based customer relationship management software for all types of businesses. Even if you have just started out, you can benefit from the free version. The sentiment analysis gives users the right insights to help you make the right decisions for your customers and overall business. Moreover, you can integrate Zoho Desk with your official website or other tools to have all business processes in one place.

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Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.