Zoho Desk - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: Aug 04, 2021

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Zoho Desk is a fantastic tool with many features, but it’s important to make sure you’re choosing the right Help Desk software for your company and its unique needs. Zoho Desk has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

2021's Top Zoho Desk Alternatives

Here are the top 4 alternatives to Zoho Desk that are worth checking out: Freshdesk for SMBs, Desk-com for large size business, JIRA Service Desk for growing companies, and Agent.ai Software for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
Best for SMBs
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Best for Enterprise
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Growing
JIRA
ITQlick rating
4.4/5
Score
87/100
Pricing
2/10
License pricing
$10 per user/month
Functionality
10
Review
Compare
Free version
Agent.ai
ITQlick rating
3.6/5
Score
79/100
Pricing
3.4/10
License pricing
$0.05 per month
Functionality
3

1. Freshdesk - Best for SMBs

Freshdesk is an alternative Help Desk software, Freshdesk installed on-premises or used cloud based, Zoho Desk can be used on-premises and on the cloud. Freshdesk, with a pricing score of 2 is considered less expensive to implement than Zoho Desk with a score of 4.

Freshdesk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshdesk offers 39 main features). compare head to head: Freshdesk Vs Zoho Desk

2. Desk-com - Best for Large Business

Desk-com is an alternative Help Desk software, Desk-com installed on-premises or used cloud based, Zoho Desk can be used on-premises and on the cloud. Desk-com, with a pricing score of 2.8 is considered less expensive to implement than Zoho Desk with a score of 4.

Desk-com is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Desk-com offers 35 main features). compare head to head: Desk-com Vs Zoho Desk

3. JIRA Service Desk - Best for Growing Companies

JIRA Service Desk is an alternative Help Desk software, JIRA Service Desk installed on-premises or used cloud based, Zoho Desk can be used on-premises and on the cloud. JIRA Service Desk, with a pricing score of 2 is considered less expensive to implement than Zoho Desk with a score of 4.

JIRA Service Desk is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (JIRA offers 10 main features). compare head to head: JIRA Service Desk Vs Zoho Desk

4. Agent.ai Software - Best for NO Budget or Start up Companies

Agent.ai Software is an alternative Help Desk software, Agent.ai Software used on the cloud, Zoho Desk can be used on-premises and on the cloud. Agent.ai Software, with a pricing score of 3.4 is considered less expensive to implement than Zoho Desk with a score of 4.

Agent.ai Software is rated 3.6 stars by ITQlick experts, both software products offer a good range of features (Agent.ai offers 3 main features). compare head to head: Agent.ai Software Vs Zoho Desk

5. FuseDesk

FuseDesk is an alternative Help Desk software, FuseDesk cloud, Zoho Desk can be used on-premises and on the cloud. FuseDesk, with a pricing score of 6.4 is considered more expensive to implement than Zoho Desk with a score of 4.

FuseDesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (FuseDesk offers 7 main features). compare head to head: FuseDesk Vs Zoho Desk

6. Integria IMS

Integria IMS is an alternative Help Desk software, Integria IMS cloud, Zoho Desk can be used on-premises and on the cloud. Integria IMS is considered same cost to implement ($6,000 per year) as Zoho Desk, both with a pricing score of 4.

Integria IMS is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Integria offers 3 main features). compare head to head: Integria IMS Vs Zoho Desk

7. TeamSupport

TeamSupport is an alternative Help Desk software, TeamSupport installed on-premises or used cloud based, Zoho Desk can be used on-premises and on the cloud. TeamSupport, with a pricing score of 2 is considered less expensive to implement than Zoho Desk with a score of 4.

TeamSupport is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (TeamSupport offers 44 main features). compare head to head: TeamSupport Vs Zoho Desk

8. Freshservice

Freshservice is an alternative Help Desk software, Freshservice used on the cloud, Zoho Desk can be used on-premises and on the cloud. Freshservice, with a pricing score of 2 is considered less expensive to implement than Zoho Desk with a score of 4.

Freshservice is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshservice offers 34 main features). compare head to head: Freshservice Vs Zoho Desk

9. OnTime Help Desk

OnTime Help Desk is an alternative Help Desk software, OnTime Help Desk used on the cloud, Zoho Desk can be used on-premises and on the cloud. OnTime Help Desk is considered same cost to implement ($125 per month) as Zoho Desk, both with a pricing score of 4.

OnTime Help Desk is rated 3.4 stars by ITQlick experts, both software products offer a good range of features (OnTime offers 4 main features). compare head to head: OnTime Help Desk Vs Zoho Desk

10. AffinityLive Sync

AffinityLive Sync is an alternative Help Desk software, AffinityLive Sync used on the cloud, Zoho Desk can be used on-premises and on the cloud. AffinityLive Sync, with a pricing score of 3.2 is considered less expensive to implement than Zoho Desk with a score of 4.

AffinityLive Sync is rated 4.7 stars by ITQlick experts, both software products offer a good range of features (AffinityLive offers 9 main features). compare head to head: AffinityLive Sync Vs Zoho Desk

11. devContact

devContact is an alternative Help Desk software, devContact installed on-premises or used cloud based, Zoho Desk can be used on-premises and on the cloud. devContact, with a pricing score of 2 is considered less expensive to implement than Zoho Desk with a score of 4.

devContact is rated 4.8 stars by ITQlick experts, both software products offer a good range of features (devContact offers 11 main features). compare head to head: devContact Vs Zoho Desk

12. Deskero

Deskero is an alternative Help Desk software, Deskero used on the cloud, Zoho Desk can be used on-premises and on the cloud. Deskero, with a pricing score of 3.6 is considered less expensive to implement than Zoho Desk with a score of 4.

Deskero is rated 3.5 stars by ITQlick experts, both software products offer a good range of features (Deskero offers 5 main features). compare head to head: Deskero Vs Zoho Desk

13. Kaseya VSA

Kaseya VSA is an alternative Help Desk software, Kaseya VSA installed on-premises or used cloud based, Zoho Desk can be used on-premises and on the cloud. Kaseya VSA, with a pricing score of 2 is considered less expensive to implement than Zoho Desk with a score of 4.

Kaseya VSA is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Kaseya offers 7 main features). compare head to head: Kaseya VSA Vs Zoho Desk

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.