Zoho Desk - Top 8 Alternatives

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Last updated: Oct 28, 2019

Zoho Desk Competitors

ITQlick rating
(4.5/5)

Starting from $12 per user/month

Zoho Desk is a trending cloud-based Help Desk software, it is designed to support small, medium and large size business. Zoho Desk received a rating of 4.5 from ITQlick team. The software cost is considered aff...

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Zoho Desk top competitors and alternatives for 2020

Zoho Desk is a fantastic tool that has a lot to offer, but it’s important to make sure you’re choosing the right Help Desk software for your company and its unique needs. Zoho Desk has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

Here are 4 alternatives to Zoho Desk that are worth checking out: Freshdesk for SMBs, Desk-com for large size business, JIRA Service Desk for low budget companies, and Agent.ai Software for starting businesses and freelancers.

1. Freshdesk - Best for SMBs

Freshdesk is a leading Help Desk software designed for for small and medium size business, Freshdesk installed on-premises or used cloud based, Zoho Desk can be used on-premises and on the cloud. Freshdesk, with a pricing score of 2 is considered less expensive to implement than Zoho Desk with a score of 4. Freshdesk published pricing is $19 per user/month.

Freshdesk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshdesk offers 39 main features).

Compare head to head: Freshdesk Vs Zoho Desk

2. Desk-com - Best for Large Business

Desk-com is a leading Help Desk software designed for for large size business, Desk-com installed on-premises or used cloud based, Zoho Desk can be used on-premises and on the cloud. Desk-com, with a pricing score of 2.8 is considered less expensive to implement than Zoho Desk with a score of 4. Desk-com published pricing is $25 per month.

Desk-com is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Desk-com offers 35 main features).

Compare head to head: Desk-com Vs Zoho Desk

3. JIRA Service Desk - Best for Low Budget Companies

JIRA Service Desk is a leading Help Desk software designed for for low budget, JIRA Service Desk installed on-premises or used cloud based, Zoho Desk can be used on-premises and on the cloud. JIRA Service Desk, with a pricing score of 2 is considered less expensive to implement than Zoho Desk with a score of 4. JIRA Service Desk published pricing is $10 per user/month.

JIRA Service Desk is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (JIRA offers 10 main features).

Compare head to head: JIRA Service Desk Vs Zoho Desk

4. Agent.ai Software - Best for NO Budget or Start up Companies

Agent.ai Software is a leading Help Desk software designed for if you have very low to no budget or you just want to start with a free version, Agent.ai Software used on the cloud, Zoho Desk can be used on-premises and on the cloud. Agent.ai Software, with a pricing score of 3.4 is considered less expensive to implement than Zoho Desk with a score of 4. Agent.ai Software published pricing is $0.05 per month.

Agent.ai Software is rated 3.6 stars by ITQlick experts, both software products offer a good range of features (Agent.ai offers 3 main features).

Compare head to head: Agent.ai Software Vs Zoho Desk

5. FuseDesk

FuseDesk is a leading Help Desk software designed for if you want to consider another good alternative, FuseDesk cloud, Zoho Desk can be used on-premises and on the cloud. FuseDesk, with a pricing score of 6.4 is considered more expensive to implement than Zoho Desk with a score of 4. FuseDesk published pricing is $97 per user/month.

FuseDesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (FuseDesk offers 7 main features).

Compare head to head: FuseDesk Vs Zoho Desk

6. Integria IMS

Integria IMS is a leading Help Desk software designed for if you want to consider another good alternative, Integria IMS cloud, Zoho Desk can be used on-premises and on the cloud. Integria IMS is considered same cost to implement ($102 per month) as Zoho Desk, both with a pricing score of 4. Integria IMS published pricing is $102 per month.

Integria IMS is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Integria offers 3 main features).

Compare head to head: Integria IMS Vs Zoho Desk

7. Freshservice

Freshservice is a leading Help Desk software designed for if you want to consider another good alternative, Freshservice used on the cloud, Zoho Desk can be used on-premises and on the cloud. Freshservice, with a pricing score of 2 is considered less expensive to implement than Zoho Desk with a score of 4. Freshservice published pricing is $19 per user/month.

Freshservice is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshservice offers 34 main features).

Compare head to head: Freshservice Vs Zoho Desk

8. TeamSupport

TeamSupport is a leading Help Desk software designed for if you want to consider another good alternative, TeamSupport installed on-premises or used cloud based, Zoho Desk can be used on-premises and on the cloud. TeamSupport, with a pricing score of 2 is considered less expensive to implement than Zoho Desk with a score of 4. TeamSupport published pricing is $20 per user/month.

TeamSupport is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (TeamSupport offers 44 main features).

Compare head to head: TeamSupport Vs Zoho Desk


ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Best for SMBs
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Best for Enterprise
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review
Low budget
JIRA
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
87/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$10 per user/month
Hosting
On premise and Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review
Compare
Free version
Agent.ai
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
79/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$0.05 per month
Hosting
Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review