Zoho Desk - Top Competitors (Mar 2022)

Shlomi Lavi / updated: Mar 12, 2022

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Zoho Desk vs. Alternatives in 2023

Every business has different requirements. Therefore, it is necessary to view additional options, compare them, and select one that fits well with the business needs. Zendesk, Freshdesk, and Desk.com are the three biggest competitors for Zoho Desk.

• Functionality: Zendesk is a cloud-based customer relationship management tool that offers easy-to-implement solutions for your business needs. It offers SLA management, macros, help desk management, agent collaboration, real-time notifications, custom views, and mobile app support. Moreover, it offers multilingual support for around 40 languages around the world.
  
  Zendesk keeps the audit trail for conversations keeping every aspect of customer relationship management intact. On the other hand, Zoho Desk offers similar features, but the language support is limited. However, the edges take the sentiment analysis feature from the Zoho Desk.
  
  Freshdesk offers scenario automation, agent collision detection, SLA management, team inbox, custom ticket status, team huddle, multichannel support, social media support, and scheduling dashboard. You can further customize your user roles as per the business needs.
  
  Although Freshdesk offers similar features as the Zoho desk, it does not provide a sentiment analysis feature. There is a customer report feature, but that is different from the analytics provided by Zoho Desk.
  
  Desk.com is a multichannel cloud-based customer relationship management software. It offers a reward system, community discussions, custom branding, multi-brand support, business rules & case filters, effective monitoring, and a customer support module. The overall feature set is limited compared to Zoho Desk, but Desk.com offers high support for integrations.
• Pricing: The professional pricing plan for Zendesk costs around $99 per month. Whereas the starting price of Desk.com is around $20, which increases as you add in more users and features. The cost of Freshdesk is approximately $15 per month per user, which might increase with the addition of features and users.
• Support Desk.com offers support through phone calls and online support. There is limited documentation. Whereas Zendesk provides demo, blogs, online support, webinar & videos, and customer case studies for its users. Freshdesk and Zoho Desk have 24/7 support for their users, along with free versions, documentation, and training.