Zoho Support Review - why 5 stars?

Zoho Support Review
ITQlick Score: 94/100
ITQlick Rating:
Pricing: 3.6/10 - low cost
Category: Customer Service -> Zoho Support review
Ranking:Ranked 2 out of 46 Customer Service systems
Company: Zoho
Pricing: starts at $12 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Cloud
Links: Zoho Support pricing, Zoho Support alternatives
Shlomi LaviShlomi Lavi / updated: Mar 09, 2022

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What is Zoho Support?

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation. Help desk customization helps the user customize the support software to suit the needs of the user even if they don’t have the coding knowledge.

The multichannel ticketing system comprises of email, live chat, web form social media and telephony among others. The solution collates interactions from a wide range of media such as phone, chat, self-service portal, and others and presents them in a single location.

It helps automate tasks such as ticket management, notification rules, service escalations as well as time-based actions by setting workflow rules. The solution helps the user create scheduled and customizable reports to analyze customer satisfaction.

It integrates with Zoho CRM which enables the feeding of customer details into the tickets logged in the Zoho desk which allows the service agents to know the customer better.

Who is it best for?

Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. Home-based freelancers, startups, small companies and large organizations can benefit from this application. There is a free Zoho Support plan that allows an unlimited number of separate agent accounts. Administrators of any company that uses Zoho Support can monitor the agents workflow.

Main features and functionalities

Zoho Support offers a myriad of modules aimed at streamlining your business activities: knowledge base, reports and dashboard, alerts and notifications, social support, ticket management, contracts and accounts, to name a few. You can fully customize the entire application and your agents will have all the relevant information needed to assist customers. This is an effective way to ensure that all clients get speedy responses to any tickets raised by them.

What is the actual cost?

The cost of license starts at $12 per user/month. ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Zoho Support. You can also find here pricing information from Zoho Support's website.


  • Zoho Support supports an unlimited number of agents for the free version which includes all essential features
  • The interface is easy to follow and new users would not require any special training
  • Businesses can customize Zoho Support to fit their specific business process
  • Zoho Support is secure and protects the information uploaded by users so that it cannot be accessed by unauthorized parties
  • No hidden costs


  • Zoho Support should work seamlessly with other Zoho programs
  • The free edition is limited and would be more efficient with additional features such as social media support
  • Zoho Support appears to be a very basic app that does not include modern technologies and lacks the professional appearance companies would love.

How it stacks up?

Access a head to head analysis of Zoho Support vs alternative software solutions.
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Frequently Asked Questions (FAQs)

Is it the best Customer Service system?

Zoho Support is ranked 2 out of 46 software in their category (Customer Service systems).

How they are rated on ITQlick?

The rating of Zoho Support is 5 stars out of 5 and the total score is 94 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Zoho Support makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Zoho Support can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Zoho Support and alternatives?

The most popular alternatives to Zoho Support in 2023: Customer Thermometer, Pipeline Pilot, Cisco WebEx Support Center, Sales Service Cloud, CSDP Service Relationship. Access the complete competitors analysis here - Zoho Support VS Customer Service Software alternatives.

Is Zoho Support right for you or your business?

Zoho support is ideal for businesses of all sizes including small, medium and large enterprises. It caters to organizations in different industries such as Education, Retail & Ecommerce, Telecom, Finance, Insurance, Human Resource, and Hospitality.

List of categories

Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Customer Success
Healthcare CRM
Help Desk
Insurance CRM
Online CRM
Online Community
Real Estate CRM
Self-Service Portal

List of features

Contract Management
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Self Service Portal
Service Level Agreements
Contact Management
Contract Management
Customer Service

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.