Zoho Support Review

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Last updated: Jul 14, 2020

Zoho Support Review

ITQlick rating
(5/5)

Starting from $12 per user/month

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.

  • Categories (4/19):

    • Banking CRM
    • Casino CRM
    • Complaint Management
    • Customer Loyalty

Shlomi Lavi / updated: Jul 14, 2020

What is Zoho Support Used For?

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation. Help desk customization helps the user customize the support software to suit the needs of the user even if they don’t have the coding knowledge.

The multichannel ticketing system comprises of email, live chat, web form social media and telephony among others. The solution collates interactions from a wide range of media such as phone, chat, self-service portal, and others and presents them in a single location.

It helps automate tasks such as ticket management, notification rules, service escalations as well as time-based actions by setting workflow rules. The solution helps the user create scheduled and customizable reports to analyze customer satisfaction.

It integrates with Zoho CRM which enables the feeding of customer details into the tickets logged in the Zoho desk which allows the service agents to know the customer better.

Average Rating -

The rating of Zoho Support is 5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. Home-based freelancers, startups, small companies and large organizations can benefit from this application. There is a free Zoho Support plan that allows an unlimited number of separate agent accounts. Administrators of any company that uses Zoho Support can monitor the agents workflow.

Features

Zoho Support offers a myriad of modules aimed at streamlining your business activities: knowledge base, reports and dashboard, alerts and notifications, social support, ticket management, contracts and accounts, to name a few. You can fully customize the entire application and your agents will have all the relevant information needed to assist customers. This is an effective way to ensure that all clients get speedy responses to any tickets raised by them.

Zoho Support 5 Pros

  • Zoho Support supports an unlimited number of agents for the free version which includes all essential features
  • The interface is easy to follow and new users would not require any special training
  • Businesses can customize Zoho Support to fit their specific business process
  • Zoho Support is secure and protects the information uploaded by users so that it cannot be accessed by unauthorized parties
  • No hidden costs

Zoho Support 2 Cons

  • Zoho Support should work seamlessly with other Zoho programs
  • The free edition is limited and would be more efficient with additional features such as social media support

Competitors & Alternatives

The two main competitors of Zoho Desk include HappyFox and TeamSupport. HappyFox is a cloud-based help-desk solution just like Zoho Support. Zoho support vendor is Zoho Desk which is a company that was founded in 1996 and based in India but HappyFox vendor is HappyFox which is a company that was established in 2012 in the United States.

HappyFox Support is online and via a 24/7 Live rep whereas Zoho support is online and during the business hours. HappyFox offers training via documentation, webinars, live online and in-person but Zoho training is via documentation, webinars and Live online.

TeamSupport is a cloud-based help-desk solution which is similar to Zoho Support. Zoho support vendor is Zoho Desk which is a company that was founded in 1996 and based in India but TeamSupport is a product of TeamSupport which was founded in 2009 in the US.

Both Zoho and TeamSupport offer support online and during business hours. TeamSupport offers training via documentation, webinars, live online and in-person but Zoho training is via documentation, webinars and Live online.

Zoho Support Pricing Information

The cost of license starting from $12 per user/month. The experts at ITQlick has reviewed Zoho Support pricing and gave the software a total cost of ownership (TCO) rating of 3.6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Zoho Support in action

Is it the right software for you?

Zoho support is ideal for businesses of all sizes including small, medium and large enterprises. It caters to organizations in different industries such as Education, Retail & Ecommerce, Telecom, Finance, Insurance, Human Resource, and Hospitality.

Zoho Support Categories

Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Customer Success
Healthcare CRM
Help Desk
Insurance CRM
Online CRM
Online Community
Real Estate CRM
Self-Service Portal

Specifications

Company:
Address: Zoho Corporation, Research Boulevard, Austin, TX
Website:https://www.zoho.com/
Customers: Start up, Small business, Medium business, Large business
Business Area: Customer service, Service management
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

Zoho Support Features

Contract Management
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Contact Management
Contract Management
Customer Service

Zoho Support Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
Cloud
Functionality score
43
Fit small business
Fit medium business
Fit large business
Software review
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.8/10
License pricing license pricing (if provided by the software vendor)
$29 per month
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Cloud
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9
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
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Pricing not available
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4
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6.6/10
License pricing license pricing (if provided by the software vendor)
$24 per user/month
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6
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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4.2/10
License pricing license pricing (if provided by the software vendor)
$90 per user/month
Hosting
Cloud
Functionality score
43
Fit small business
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Software review