Zoho Support - Top Competitors (Mar 2022)

Zoho Support Review
ITQlick Score: 94/100
ITQlick Rating:
Pricing: 3.6/10 - low cost
Category: Customer Service -> Zoho Support review -> Zoho Support competitors
Ranking:Ranked 2 out of 46 Customer Service systems
Company: Zoho
Pricing: starts at $12 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Cloud
Links: Zoho Support review, Zoho Support pricing guide
Shlomi LaviShlomi Lavi / updated: Mar 09, 2022

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Zoho Support vs. Alternatives in 2023

The two main competitors of Zoho Desk include HappyFox and TeamSupport. HappyFox is a cloud-based help-desk solution just like Zoho Support. Zoho support vendor is Zoho Desk which is a company that was founded in 1996 and based in India but HappyFox vendor is HappyFox which is a company that was established in 2012 in the United States.

HappyFox Support is online and via a 24/7 Live rep whereas Zoho support is online and during the business hours. HappyFox offers training via documentation, webinars, live online and in-person but Zoho training is via documentation, webinars and Live online.

TeamSupport is a cloud-based help-desk solution which is similar to Zoho Support. Zoho support vendor is Zoho Desk which is a company that was founded in 1996 and based in India but TeamSupport is a product of TeamSupport which was founded in 2009 in the US.

Both Zoho and TeamSupport offer support online and during business hours. TeamSupport offers training via documentation, webinars, live online and in-person but Zoho training is via documentation, webinars and Live online.

Zoho Support alternatives - for small & large Business

Here are the top 4 alternatives to Zoho Support that are worth checking out: Customer Thermometer for SMBs, Cisco WebEx Support Center for large size business, Kayako Fusion for growing companies, and Request Tracker for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Best for SMBs
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Best for Enterprise
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6
Growing
Kayako F...
ITQlick rating
3.3/5
Score
80/100
Pricing
3.2/10
License pricing
$60 per agent/month
Functionality
26
Free version
Request ...
ITQlick rating
3.5/5
Score
62/100
Pricing
4.6/10
License pricing
$125 per feature/month
Functionality
8

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.