Zoho Support - Top 13 Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
43
Review
Best for SMBs
Customer
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
97/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.8/10
License pricing license pricing (if provided by the software vendor)
$29 per month
Functionality
9
Best for Enterprise
Cisco
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
85/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.6/10
License pricing license pricing (if provided by the software vendor)
$24 per user/month
Functionality
6
Review
Growing
Kayako
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
80/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
26
Review
Free version
CloudCherry
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
76/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
Has a free version
Functionality
18

Zoho Support top competitors and alternatives in 2021

Shlomi LaviShlomi Lavi / updated: Jul 14, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

Zoho Support Review
ITQlick Score: 94/100
ITQlick Rating: (5/5)
Pricing: 3.6/10 - low cost
Category: Customer Service -> Zoho Support -> Zoho Support alternatives
Ranking:Ranked 2 out of 46 Customer Service systems
Company: Zoho
Pricing: starts at $12 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Cloud
Links: Zoho Support review, Zoho Support pricing

Zoho Support is a fantastic tool with many features, but it’s important to make sure you’re choosing the right Customer Service software for your company and its unique needs. Zoho Support has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

Who are Zoho Support main alternatives?

Here are the top 4 alternatives to Zoho Support that are worth checking out: Customer Thermometer for SMBs, Cisco WebEx Support Center for large size business, Kayako Fusion for growing companies, and CloudCherry for startups and SMBs.

1. Customer Thermometer - Best for SMBs

Customer Thermometer is an alternative Customer Service software, Customer Thermometer used on the cloud, Zoho Support can be used on the cloud. Customer Thermometer, with a pricing score of 5.8 is considered more expensive to implement than Zoho Support with a score of 3.6.

Customer Thermometer is rated 4.8 stars by ITQlick experts, both software products offer a good range of features (Customer offers 9 main features).

Compare head to head: Customer Thermometer Vs Zoho Support

2. Cisco WebEx Support Center - Best for Large Business

Cisco WebEx Support Center is an alternative Customer Service software, Cisco WebEx Support Center used on the cloud, Zoho Support can be used on the cloud. Cisco WebEx Support Center, with a pricing score of 6.6 is considered more expensive to implement than Zoho Support with a score of 3.6.

Cisco WebEx Support Center is rated 3.1 stars by ITQlick experts, both software products offer a good range of features (Cisco offers 6 main features).

Compare head to head: Cisco WebEx Support Center Vs Zoho Support

3. Kayako Fusion - Best for Growing Companies

Kayako Fusion is an alternative Customer Service software, Kayako Fusion used on the cloud, Zoho Support can be used on the cloud. Kayako Fusion, with a pricing score of 3.2 is considered less expensive to implement than Zoho Support with a score of 3.6.

Kayako Fusion is rated 3.3 stars by ITQlick experts, both software products offer a good range of features (Kayako offers 26 main features).

Compare head to head: Kayako Fusion Vs Zoho Support

4. CloudCherry - Best for NO Budget or Start up Companies

CloudCherry is an alternative Customer Service software, CloudCherry installed on-premises or used cloud based, Zoho Support can be used on the cloud. CloudCherry, with a pricing score of 5.4 is considered more expensive to implement than Zoho Support with a score of 3.6.

CloudCherry is rated 4 stars by ITQlick experts, both software products offer a good range of features (CloudCherry offers 18 main features).

Compare head to head: CloudCherry Vs Zoho Support

5. Pipeline Pilot

Pipeline Pilot is an alternative Customer Service software, Pipeline Pilot cloud, Zoho Support can be used on the cloud. Pipeline Pilot, with a pricing score of 5.6 is considered more expensive to implement than Zoho Support with a score of 3.6.

Pipeline Pilot is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (Pipeline offers 4 main features).

Compare head to head: Pipeline Pilot Vs Zoho Support

6. Sales Service Cloud

Sales Service Cloud is an alternative Customer Service software, Sales Service Cloud used on the cloud, Zoho Support can be used on the cloud. Sales Service Cloud, with a pricing score of 4.2 is considered more expensive to implement than Zoho Support with a score of 3.6.

Sales Service Cloud is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Sales offers 43 main features).

Compare head to head: Sales Service Cloud Vs Zoho Support

7. CSDP Service Relationship

CSDP Service Relationship is an alternative Customer Service software, CSDP Service Relationship installed on-premises or used cloud based, Zoho Support can be used on the cloud. CSDP Service Relationship, with a pricing score of 4 is considered more expensive to implement than Zoho Support with a score of 3.6.

CSDP Service Relationship is rated 3 stars by ITQlick experts, both software products offer a good range of features (CSDP offers 23 main features).

Compare head to head: CSDP Service Relationship Vs Zoho Support

8. HEAT Cloud Solutions

HEAT Cloud Solutions is an alternative Customer Service software, HEAT Cloud Solutions installed on-premises or used cloud based, Zoho Support can be used on the cloud. HEAT Cloud Solutions, with a pricing score of 5.2 is considered more expensive to implement than Zoho Support with a score of 3.6.

HEAT Cloud Solutions is rated 4 stars by ITQlick experts, both software products offer a good range of features (HEAT offers 33 main features).

Compare head to head: HEAT Cloud Solutions Vs Zoho Support

9. Envision Med Spa

Envision Med Spa is an alternative Customer Service software, Envision Med Spa cloud, Zoho Support can be used on the cloud. Envision Med Spa, with a pricing score of 5.6 is considered more expensive to implement than Zoho Support with a score of 3.6.

Envision Med Spa is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (Envision offers 6 main features).

Compare head to head: Envision Med Spa Vs Zoho Support

10. Healthcare Relationship Cloud

Healthcare Relationship Cloud is an alternative Customer Service software, Healthcare Relationship Cloud installed on-premises or used cloud based, Zoho Support can be used on the cloud. Healthcare Relationship Cloud, with a pricing score of 4 is considered more expensive to implement than Zoho Support with a score of 3.6.

Healthcare Relationship Cloud is rated 2.8 stars by ITQlick experts, both software products offer a good range of features (Healthcare offers 10 main features).

Compare head to head: Healthcare Relationship Cloud Vs Zoho Support

11. Supportbench Software

Supportbench Software is an alternative Customer Service software, Supportbench Software installed on-premises or used cloud based, Zoho Support can be used on the cloud. Supportbench Software, with a pricing score of 2.6 is considered less expensive to implement than Zoho Support with a score of 3.6.

Supportbench Software is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Supportbench offers 3 main features).

Compare head to head: Supportbench Software Vs Zoho Support

12. ServiceNow

ServiceNow is an alternative Customer Service software, ServiceNow installed on-premises or used cloud based, Zoho Support can be used on the cloud. ServiceNow, with a pricing score of 4 is considered more expensive to implement than Zoho Support with a score of 3.6.

ServiceNow is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (ServiceNow offers 31 main features).

Compare head to head: ServiceNow Vs Zoho Support

13. Oracle Service Cloud

Oracle Service Cloud is an alternative Customer Service software, Oracle Service Cloud installed on-premises or used cloud based, Zoho Support can be used on the cloud. Oracle Service Cloud, with a pricing score of 8 is considered more expensive to implement than Zoho Support with a score of 3.6.

Oracle Service Cloud is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Oracle offers 14 main features).

Compare head to head: Oracle Service Cloud Vs Zoho Support


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Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.