Zoom Review

Shlomi Lavi / updated: Apr 06, 2020

What is Zoom?

Zoom is a VoIP and video conferencing software created for small to large businesses. It provides integrated scheduling, cloud, and local recording, group collaboration, premium audio, Zoom meetings and rooms, and video webinar features. This solution was built by Zoom Video Communications which was founded in 2011. It currently has up to 5,000 employees and is located in San Jose, California.

Average Rating -

The rating of Zoom is 4.6 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Zoom 3 Pros

• Easy to set-up and use
• Drag and drop interface
• Can host up to 1,000 participants

Zoom 2 Cons

• No email integration
• More expensive than other video conferencing solutions

Competitors & Alternatives

TimeViewer is an online meetings management software for small to large companies available at the same price range as Zoom. Zoom has an app version for iOS and Android devices while TimeViewer has an app for iOS, Android, and Windows devices. TimeViewer also has call sharing, chat, collaboration, whiteboard, user management, live/video conferencing, and meeting management features as Zoom.

However, Zoom still offers more functions than TimeViewer such as customizable branding, document management and storage, single sign-on, and role-based permission. Both have high customer reviews online but Zoom is a more beneficial video conferencing solution. Skype for Business is a video conferencing software for the same client size as Zoom.

However, Skype for Business pricing is lower than Zoom at $2 per month. Skype can be downloaded in iOS, Android, and Windows mobile devices. Skype provides the same features as Zoom including API, chat, collaborative workspace, instant messaging, video streaming, and live video conferencing. Both have excellent vendor reputation online but Skype can be a cheaper alternative to Zoom.

Zoom Pricing Information

Zoom are offering FREE version of their video conference tool during coronavirus outbreak. The free version is limited to 40 minutes and up to 100 users. Zoom pricing is below the average cost of video conferencing software. However, its Basic plan is free which can Host up to 100 participants, hold unlimited 1 to 1 meeting, has 40 minutes limit on group meetings, video conferencing, web, and group collaboration features. Pro plan (100 participants and 24 hours meeting duration limit) is $14.99 a month per host which has all basic features plus User management, Admin feature controls, Custom Personal Meeting ID, 1GB of MP4 or M4A cloud recording, reporting, assign scheduler, API, and interoperability with Skype Business.

The Business package is $19.99 (at least 10 hosts) with all Pro features and admin dashboard, vanity URL, managed domains, on-premise deployment, managed domains, custom emails, single sign-on, LTI integration, cloud recording transcripts, and company branding.

Enterprise plan (at least 50 hosts for up to 1,000 participants) is $19.99 with Business functions and unlimited cloud storage, customer success manager, and executive business reviews. It offers Zoom Rooms ($49.00/mo/room) and H.323 Room Connector ($49.00/mo/port *) as add-ons.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Zoom in action

Is it the right software for you?

Zoom is great for businesses of all types and sizes as well as freelancers. Nasdaq, Uber, Delta, and Box are among its clients.

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Zoom Categories

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Specifications

Company:	Zoom Video Communications
Address:	55 Almaden Blvd, San Jose, CA 95113, United States
Website:	https://zoom.us/
Customers:	Small business, Medium business, Large business
Business Area:	Cross Business Areas
Platforms:	Desktop, Mobile, Cloud
Operating Systems:	Mac OS, Windows, Linux

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Zoom Features