Zoom Review

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Last updated: Oct 18, 2019

Zoom Review

ITQlick rating
(4.6/5)

Starting from $15 Per month/user

Zoom is a VoIP and video conferencing software created for small to large businesses. It provides integrated scheduling, cloud, and local recording, group collaboration, premium audio, Zoom meetings and rooms, ...

  • Categories (4/5):

    • Communications
    • Video Conferencing
    • VoIP
    • Attendance Tracking

Shlomi Lavi / updated: Oct 18, 2019

What is Zoom?

Zoom is a VoIP and video conferencing software created for small to large businesses. It provides integrated scheduling, cloud, and local recording, group collaboration, premium audio, Zoom meetings and rooms, and video webinar features. This solution was built by Zoom Video Communications which was founded in 2011. It currently has up to 5,000 employees and is located in San Jose, California.

Zoom Average Rating -

The rating of Zoom is 4.6 stars. The rating is based on ITQlick expert review

Zoom Typical Customers

Zoom Features

Zoom 3 Pros

  • Easy to set-up and use
  • Drag and drop interface
  • Can host up to 1,000 participants

Zoom 2 Cons

  • No email integration
  • More expensive than other video conferencing solutions

Zoom Alternatives

TimeViewer is an online meetings management software for small to large companies available at the same price range as Zoom. Zoom has an app version for iOS and Android devices while TimeViewer has an app for iOS, Android, and Windows devices. TimeViewer also has call sharing, chat, collaboration, whiteboard, user management, live/video conferencing, and meeting management features as Zoom.

However, Zoom still offers more functions than TimeViewer such as customizable branding, document management and storage, single sign-on, and role-based permission. Both have high customer reviews online but Zoom is a more beneficial video conferencing solution. Skype for Business is a video conferencing software for the same client size as Zoom.

However, Skype for Business pricing is lower than Zoom at $2 per month. Skype can be downloaded in iOS, Android, and Windows mobile devices. Skype provides the same features as Zoom including API, chat, collaborative workspace, instant messaging, video streaming, and live video conferencing. Both have excellent vendor reputation online but Skype can be a cheaper alternative to Zoom.

Zoom Pricing Information

Zoom pricing is above the average cost of video conferencing software. However, its Basic plan is free which can Host up to 100 participants, hold unlimited 1 to 1 meeting, has 40 minutes limit on group meetings, video conferencing, web, and group collaboration features. Pro plan (100 participants and 24 hours meeting duration limit) is $14.99 a month per host which has all basic features plus User management, Admin feature controls, Custom Personal Meeting ID, 1GB of MP4 or M4A cloud recording, reporting, assign scheduler, API, and interoperability with Skype Business.

The Business package is $19.99 (at least 10 hosts) with all Pro features and admin dashboard, vanity URL, managed domains, on-premise deployment, managed domains, custom emails, single sign-on, LTI integration, cloud recording transcripts, and company branding.

Enterprise plan (at least 50 hosts for up to 1,000 participants) is $19.99 with Business functions and unlimited cloud storage, customer success manager, and executive business reviews. It offers Zoom Rooms ($49.00/mo/room) and H.323 Room Connector ($49.00/mo/port *) as add-ons.

Zoom demo

25 questions to ask the vendor on Zoom demo

Is Zoom the right software for me?

Zoom is great for businesses of all types and sizes as well as freelancers. Nasdaq, Uber, Delta, and Box are among its clients.

Zoom Categories

Communications
Video Conferencing
VoIP
Attendance Tracking
Scheduling

Specifications

Company:
Address: 55 Almaden Blvd, San Jose, CA 95113, United States
Website:Zoom
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Zoom Features

24/7 Telephone Support
Basic Reports
Chat
Dashboard
Email integration
Call Conferencing
Call Recording
Communications

Zoom Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Zoom
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$15 Per month/user
Hosting
On premise and Cloud
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review
Compare
jive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 Per month/user
Hosting
On premise and Cloud
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Compare
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
27
Fit small business
Fit medium business
Fit large business
Software review
ShoreTel
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Flowroute
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
$1 Per month/user
Hosting
Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review