Zoom Review - why 4.6 stars?

Zoom Review
ITQlick Score: 97/100
ITQlick Rating: (4.6/5)
Pricing: 3/10 - low cost
Category: Video Conferencing -> Zoom
Ranking:Ranked 1 out of 48 Video Conferencing systems
Company: Zoom Video Communications
Pricing: starts at $14.99 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Zoom pricing, Zoom alternatives

Shlomi LaviShlomi Lavi / updated: Jul 13, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Zoom?

Zoom is a VoIP and video conferencing software created for small to large businesses. It provides integrated scheduling, cloud, and local recording, group collaboration, premium audio, Zoom meetings and rooms, and video webinar features. This solution was built by Zoom Video Communications which was founded in 2011. It currently has up to 5,000 employees and is located in San Jose, California.

What is Zoom rating? ()

The rating of Zoom is 4.6 stars out of 5 and the total score is 97 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Zoom's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is Zoom the best Video Conferencing?

Zoom is ranked 1 out of 48 software in their category (Video Conferencing systems).

What are Zoom's pros? (3 Pros)

  • Easy to set-up and use
  • Drag and drop interface
  • Can host up to 1,000 participants

What are Zoom's cons? (2 cons)

  • No email integration
  • More expensive than other video conferencing solutions

Who are their main alternatives?

TimeViewer is an online meetings management software for small to large companies available at the same price range as Zoom. Zoom has an app version for iOS and Android devices while TimeViewer has an app for iOS, Android, and Windows devices. TimeViewer also has call sharing, chat, collaboration, whiteboard, user management, live/video conferencing, and meeting management features as Zoom.

However, Zoom still offers more functions than TimeViewer such as customizable branding, document management and storage, single sign-on, and role-based permission. Both have high customer reviews online but Zoom is a more beneficial video conferencing solution. Skype for Business is a video conferencing software for the same client size as Zoom.

However, Skype for Business pricing is lower than Zoom at $2 per month. Skype can be downloaded in iOS, Android, and Windows mobile devices. Skype provides the same features as Zoom including API, chat, collaborative workspace, instant messaging, video streaming, and live video conferencing. Both have excellent vendor reputation online but Skype can be a cheaper alternative to Zoom.

What is the cost of Zoom?

The cost of license starts at $14.99 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Zoom

What should you ask Zoom Video Communications during a demo session? (65 questions)

Schedule a demo with Zoom and access 65 must ask questions for the vendor while watching Zoom in action. Visit the vendor's website here.

Is it the right software for you?

Zoom is great for businesses of all types and sizes as well as freelancers. Nasdaq, Uber, Delta, and Box are among its clients.

Zoom's list of categories:

Communications
Video Conferencing
VoIP
Attendance Tracking
Scheduling

Zoom's list of features:

24/7 Telephone Support
Basic Reports
Chat
Dashboard
Email integration
Call Conferencing
Call Recording
Communications

Zoom Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Zoom
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
97/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$14.99 per user/month
Functionality
13
Review
Compare
TeamViewer
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$22.90 per user/month
Functionality
15
Facetime
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Has a free version
Functionality
3
RealPresence
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
88/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5/10
License pricing license pricing (if provided by the software vendor)
$89 per license
Functionality
3
Ubiq
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
87/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5/10
License pricing license pricing (if provided by the software vendor)
$29 per month
Functionality
4
Review
Compare
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.