HealthCall Review - why 3.8 stars?

Shlomi Lavi

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What is HealthCall?

HealthCall is a healthcare technology company that provides a patented care coordination platform, care plans, and communication tools to connect patients, providers, and payers. It was established in Crown Point, Indiana in 2003. HealthCall’s platform is designed to advance the delivery of in-home care and eliminate barriers for vulnerable and underserved populations. The platform is used by millions of patients and has been proven in hundreds of implementations nationwide.

HealthCall’s platform is designed for patients, providers, and payers. Patients can use the platform to access care plans, communicate with their providers, and receive care in the comfort of their homes. Providers can use the platform to coordinate care, document patient information, and engage with patients. Payers can use the platform to manage costs, improve outcomes, and ensure compliance.

HealthCall’s platform has several features that make it an ideal solution for healthcare providers and patients. Here are some of the key features:

1. Care Coordination: HealthCall’s platform provides a centralized location for care coordination, allowing providers to easily communicate with each other and share patient information.
2. Patient Engagement: HealthCall’s platform includes tools to engage patients in their care, such as reminders, educational materials, and secure messaging.
3. Remote Monitoring: HealthCall’s platform allows providers to monitor patients remotely, reducing the need for in-person visits and improving patient outcomes.
4. Data Analytics: HealthCall’s platform includes robust data analytics tools that allow providers to track patient outcomes, identify trends, and improve care delivery.

HealthCall has grown significantly since its establishment in 2003. As of now, it has 163 employees. HealthCall’s platform has been used in hundreds of implementations nationwide, making it a trusted solution for healthcare providers and patients alike.

In conclusion, HealthCall is a healthcare technology company that provides a patented care coordination platform, care plans, and communication tools to connect patients, providers, and payers. Its platform is designed to advance the delivery of in-home care and eliminate barriers for vulnerable and underserved populations. HealthCall’s platform has several features that make it an ideal solution for healthcare providers and patients, including care coordination, patient engagement, remote monitoring, and data analytics. HealthCall has been used in hundreds of implementations nationwide and has grown significantly since its establishment in 2003, with 163 employees as of now.

Who is it best for?

HealthCall’s platform is designed for patients, providers, and payers. Here are some examples of typical customers and industries that HealthCall serves:

1. Home Health Agencies: HealthCall’s platform is ideal for home health agencies that provide in-home care to patients. HealthCall’s platform allows home health agencies to coordinate care, document patient information, and engage with patients.
2. Hospice Providers: HealthCall’s platform is also used by hospice providers to provide end-of-life care to patients. HealthCall’s platform allows hospice providers to monitor patients remotely, reducing the need for in-person visits and improving patient outcomes.
3. Managed Care Organizations: HealthCall’s platform is used by managed care organizations to manage costs, improve outcomes, and ensure compliance.
4. Health Systems: HealthCall’s platform is used by health systems to coordinate care, document patient information, and engage with patients.
5. Insurance Providers: HealthCall’s platform is used by insurance providers to manage costs, improve outcomes, and ensure compliance.

Some of the companies that use HealthCall’s platform include Amedisys, VNA of NWI, Great Lakes Caring, Hospice of the Calumet Area, and St. Mary Medical Center.

Main features and functionalities

Here is how HealthCall can enhance and streamline your business operations:

1. Efficient Care Coordination: HealthCall patented care coordination platform is designed to streamline communication and information sharing among healthcare providers. This can significantly enhance the efficiency of your business operations, especially if you are involved in managing and coordinating care for patients. The centralized platform ensures that all relevant stakeholders have access to the same information, promoting a cohesive and collaborative approach to patient care.

2. Enhanced Patient Engagement: The patient engagement tools within HealthCall can be leveraged to create a more interactive and personalized experience for your clients or customers. Whether you are a healthcare provider, wellness coach, or any business focused on customer health, these tools enable you to send reminders, share educational materials, and engage in secure messaging. This not only fosters a stronger connection with your clientele but also promotes a proactive approach to health management.

3. Remote Monitoring Capabilities: If your business involves monitoring patients or clients remotely, HealthCall platform can be a game-changer. The remote monitoring feature reduces the need for frequent in-person visits, making it more convenient for both the service provider and the end-user. This is particularly beneficial for businesses in telehealth, home care, or any industry where remote monitoring can enhance the overall customer experience.

4. Data-Driven Decision-Making: HealthCall robust data analytics tools provide valuable insights into patient outcomes, trends, and the effectiveness of care plans. If your business relies on data-driven decision-making, incorporating HealthCall can help you refine your services, identify areas for improvement, and stay ahead of evolving healthcare standards.

5. Compliance and Cost Management for Payers: For businesses involved in healthcare financing or insurance, HealthCall offers tools for payers to manage costs effectively, improve outcomes, and ensure compliance with industry regulations. This can contribute to a more streamlined and cost-effective business model.

6. Trusted and Proven Solution: HealthCall track record, with successful implementations nationwide, establishes it as a trusted and proven solution. By incorporating such a reliable platform into your business, you gain a competitive edge and the confidence of your clients or customers.

What is the actual cost?

Pros

• Comprehensive Care Coordination: HealthCall excels in offering a patented care coordination platform that seamlessly connects patients, providers, and payers. Its centralized approach to care coordination stands out, providing an integrated solution for efficient communication and information sharing among healthcare stakeholders.
• Proven Track Record and Trust: With a history dating back to 2003 and successful implementations nationwide, HealthCall has established itself as a trusted and proven solution. Its track record, combined with millions of satisfied users, sets it apart from competitors, instilling confidence in its reliability and effectiveness.
• Holistic Healthcare Approach: HealthCall goes beyond basic features, incorporating a holistic approach to healthcare with tools for patient engagement, remote monitoring, and robust data analytics. This comprehensive suite of features distinguishes HealthCall as a solution that addresses not only immediate needs but also supports long-term health management strategies.

Cons

• Vendor Size: While HealthCall is a reputable player, its medium-sized status with 163 employees may be perceived as a potential drawback compared to larger competitors. Larger vendors might offer more extensive resources and support infrastructure, which can be crucial for businesses with complex needs or looking for scalability.
• Industry-Specific Customization: Some competitors might excel in providing industry-specific customization options. HealthCall level of customization may be perceived as less specialized compared to competitors that offer tailor-made solutions for specific healthcare niches or segments. Businesses with highly specific requirements may find alternatives with more targeted offerings appealing.

How it stacks up?

Frequently Asked Questions (FAQs)