Compare Natero and ChurnZero - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Natero or ChurnZero?

ChurnZero is more expensive to implement (TCO) than Natero, and ChurnZero is rated higher (75/100) than Natero (62/100).

Looking for the right Customer Success solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Natero Vs. ChurnZero

Natero: Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This uniquely data-driven approach enables B2B software providers to proactively manage Customer Success and maximize customer lifetime value. We built Natero because we believe that Customer Success...

ChurnZero: Put simply, our focus is our customers. As a Customer Success company, our customers and their continued success is at the heart of everything we do. ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. Our software solutions allow businesses to understand how their customers use their produ...

Who is more expensive? Natero or ChurnZero?

The real total cost of ownership (TCO) of Customer Success software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Natero and ChurnZero.

Natero price starts at $240 per month , On a scale between 1 to 10 Natero is rated 6, which is similar to the average cost of Customer Success software. ChurnZero accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Natero is rated 6, which is similar to the average cost of Customer Success software.

Bottom line: ChurnZero is more expensive than Natero.

Which software includes more/better features?

We've compared Natero Vs. ChurnZero based on some of the most important and required Customer Success features.

Natero: We are still working to collect the list of features for Natero.

ChurnZero: We are still working to collect the list of features for ChurnZero.

Target customer size

Natero's typical customers include: Start up, Small business, and ChurnZero's target customer size include: Start up, Small business, Medium business, Large business.