Compare KANA Express and KANA Express - Mar 2022

Shlomi LaviShlomi Lavi / Mar 02, 2022

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Bottom Line: Which is Better - KANA Express or KANA Express?

KANA Express is more expensive to implement (TCO) than KANA Express, and KANA Express is rated with the same score (77/100) as KANA Express (77/100). Both tools offer the same amount of features.

Looking for the right Social Media Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Verint Vs. Verint

Verint: ...

Verint: ...

Who is more expensive? KANA Express or KANA Express?

The real total cost of ownership (TCO) of Social Media Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KANA Express and KANA Express.

KANA Express price starts at $100 per user/month , On a scale between 1 to 10 KANA Express is rated 8, which is higher than the average cost of Social Media Management software. KANA Express price starts at $100 per user/month , When comparing KANA Express to its competitors, the software is rated 8 - higher than the average Social Media Management software cost.

Bottom line: KANA Express cost is around the same cost of KANA Express.

Which software includes more/better features?

We've compared KANA Express Vs. KANA Express based on some of the most important and required Social Media Management features.

KANA Express: Customer Service.

KANA Express: Customer Service.

Target customer size

Verint Systems created the KANA Express software as a CRM tool for medium-sized businesses. Verint Systems created the KANA Express software as a CRM tool for medium-sized businesses.



KANA Express

ITQlick rating
(3.5/5)

starts at $100 per user/month

KANA Express was developed by Verint System as a cloud-computing hosting and on-premise CRM program. It was designed to be sophisticated, yet simple to use. Its features will make great customer experiences acr...

Categories: CRM, Call Center, Complaint Management, Customer Loyalty.

KANA Express

ITQlick rating
(3.5/5)

starts at $100 per user/month

KANA Express was developed by Verint System as a cloud-computing hosting and on-premise CRM program. It was designed to be sophisticated, yet simple to use. Its features will make great customer experiences acr...

Categories: CRM, Call Center, Complaint Management, Customer Loyalty, Customer Service.

Compare specifications

Compare features

KANA Express: 1 Features

Customer Service

KANA Express: 1 Features

Customer Service
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
KANA Exp...
ITQlick rating
3.5/5
Score
77/100
Pricing
8/10
License pricing
$100 per user/month
Functionality
23
Compare
KANA Exp...
ITQlick rating
3.5/5
Score
77/100
Pricing
8/10
License pricing
$100 per user/month
Functionality
23
Compare
Radian6
ITQlick rating
3.4/5
Score
92/100
Pricing
4.8/10
License pricing
$1,000 per organization/month
Functionality
8
Televerde
ITQlick rating
5/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
3
Adobe So...
ITQlick rating
3.5/5
Score
91/100
Pricing
5.4/10
License pricing
$52.99 per month
Functionality
8

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.