LiveChat Vs. PromoRepublic

Let our Chat Software Experts help you find the right Software for your Business!

Last updated: Dec 10, 2017

Overview

Screenshots

Head to Head Comparison - LiveChat Vs. PromoRepublic

Looking for the right Chat solution? When it comes to selecting Chat software product, buyers are primarily concerned about the real total implementation cost, features, vendor reliability, user reviews, pros and cons. Here you can find a comparison between LiveChat Vs. PromoRepublic.

About the Providers - LiveChat, Inc. Vs. PromoRepublic

LiveChat, Inc.: Welcome to Inc.com, the place where entrepreneurs and business owners can find useful information, advice, insights, resources and inspiration for running and growing their businesses.We believe that every business with a website needs tools to communicate with its customers. LiveChat fills in for phone calls, which are expensive and e-mails, which tend to be slow. Unique invitation triggers and powerful reporting are just some of our features that will aid you in your day-to-day activities.

PromoRepublic: PromoRepublic is a company that is a developer and vendor of PromoRepublic Social Media Content Builder and Posting Tool.

Compare Pricing - LiveChat Vs. PromoRepublic

LiveChat Starting from $39 Per month/user, PromoRepublic Starting from $20 Per month/user

In a scale between 1 to 10 LiveChat is rated 2, which is much lower than the average cost of Chat software,

Compare Features and Functionality

As with any business software solutions, it’s important to consider features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared LiveChat Vs. PromoRepublic based on some of the most important and required Chat features.
LiveChat: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, .
PromoRepublic list of features include the following:

Mobile Friendly / Cloud

LiveChat: their software can be used in the following: Standalone, SaaS while PromoRepublic can be used with: SaaS

The Best Software?

Which solution is better? LiveChat or PromoRepublic? As usual, the question is not “Which software is better?” but “Which software is right for your needs and budget?”. Neither of these two Chat software is necessarily “better” than the other. Both offer industry-leading features and a scalable platform, as well as the ability to custom-build a unique solution with optional modules. If you would like to get quotes or having trouble deciding which Chat is the right for you, we’d love to help. Fill out the forms in this page to get demos, free quotes and a custom software recommendation.

What is ITQlick.com?

ITQlick.com is a trusted resource for software buyers. since 2012, we've helped more than 10,000 companies to choose the right software by sharing our extensive research, comparisons and detailed reviews on +5,000 software applications.

ITQlick services are free for software buyers. We get paid by software vendors when we make a good match between a software buyer and a software vendor. We can identify the right solution for companies of all shapes and sizes, from start-up companies to SMBs and Large enterprise with thousands of employees.

Specifications

LiveChat Specifications

Name: LiveChat
Company: LiveChat, Inc.
Address Chapel Hill, NC
Software Type: Standalone, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop

PromoRepublic Specifications

Name: PromoRepublic
Company: PromoRepublic
Address 470 Ramona St, Palo Alto, CA 94301, United States
Software Type: SaaS
Typical Customers: Start up, Small business, Medium business, Private use
Business Area: Marketing
Platforms: Desktop, Mobile, Cloud

Features

PromoRepublic: 0 Features

We are working to collect the information

Find the Right Software

Expert Review

LiveChat Review
Updated: Dec 10, 2017

LiveChat Overview
LiveChat is a help desk software solution that provides real time interaction with customers. The software was designed by LiveChat, Inc., headquartered in North Carolina, United States. It offers crucial customer support tools and applications along with real time solutions to the customer problems.

LiveChat Average Rating -
The average rating of LiveChat is 5 stars. The rating is based on 14 aggregated online reviews.

LiveChat Typical Customers
LiveChat is flexible enough to meet the needs of any business regardless of the size and type. It has been deployed in a wide range of industries including education, entertainment, finance, retail, service, media, information technology and others.

If you are looking for a lightweight and integrated customer support solution that provides real time interaction with customers round the clock, LiveChat is the software for you. Wide range of small and big businesses benefit from the useful features of LiveChat.

Some major clients of the software include Samsung, Better Business Bureau, Orange Telecom, Kaspersky Lab, and Air Asia.

Read more - LiveChat

PromoRepublic Review
Updated: Nov 23, 2017

PromoRepublic Overview
PromoRepublic is a Social Media Content Builder and Posting Tool. It provides users with more than 100 000 ideas, templates, and visuals for stunning Facebook, Instagram, Twitter and LinkedIn posts. All the social media templates are crafted by professional designers and copywriters. Users can easily customize templates with a built-in Graphics Editor.

PromoRepublic Average Rating
The average rating of PromoRepublic is 3.8 stars. The rating is based on 7 aggregated online reviews.

PromoRepublic Typical Customers
Start up, Small business, Medium business, Private use

Read more - PromoRepublic

Alternatives

    LiveChat Alternatives

    Two noteworthy competitors of LiveChat are SysAid IT Pro and SmartSupport. SysAid IT Pro offers similar core features when compared to LiveChat, although some degree of difference does exist. For instance, SysAid Pro offers some additional core features such as remote control access, asset management, scheduling, and self service portal.

    Unlike LiveChat, SysAid Pro does not offer multi-language capabilities and neither does it provide API and CRM integration. Support features of SysAid Pro are limited compared to those found on LiveChat. Finally, there are no customization capabilities of SysAid Pro.

    SmartSupport offers extensive support and management functionalities and its core features are more numerous compared to LiveChat. Some of the core features of Sm

    Read more - LiveChat Alternatives

Compare Price Quotes

LiveChat Pricing

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PromoRepublic Pricing

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There's no obligation and it's 100% free!

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Find the Right Software

25 MUST Ask Questions Before Buying Chat Software

The prime purpose behind investing in the software solution is to boost efficiency and growth. Ask the software vendor (LiveChat, Inc.) how their business app would improve efficiency of your enterprise.
LiveChat has tremendous exposure to different companies. They offer the same type of software to different industries, so they are better aware of who is doing what with their technological product. This also helps them understand and foresee what’s really working. Allow them to share their observations so that you get an ideas about their experience, expertise, and intelligence. This will also be an opportunity to identify the service providers who come up with the most insightful suggestions.
Perhaps your business is growing, will expand in the future and your Chat requirements with it. So you would be interested to know if LiveChat is scalable and can grow with you. It’s no use investing in a solution that can be scaled.
Each business has different needs. Yours is no different. When it comes to selecting a software solution, you are looking for a tool that can be easily customized and configured to cater to your specific business needs. So you want to understand if LiveChat you want to buy is easy to customize.
Such a community forum is the best way to engage users. Getting access to LiveChat forums can help new or proposed users connect with product experts through peer-to-peer discussions.
LiveChat should answer how their business software will improve your bottom line and ROI.Most service providers make tall claims, so you want to make sure you get your hands on the best solution.
Before choosing a business app, you want to understand that the implementation would be smooth. So you should be interested to find out about the person responsible for handling the implementation process. Do not hesitate to ask LiveChat about their qualifications.
A good software vendor should be able to show you a positive track record with their implementation strategy.Try to find out if LiveChat method is structured. Your purpose should be to look for one that is structured and flexible to adapt to unexpected situations.
The software vendor should give you a structured data conversion methodology that will enable smooth migration of your information to the new system.
A growing business is always in need for expansion and integration with thrid-party apps is a part of the growth model. When it comes to choosing software, make sure the business app provides an application programming interface for easy integration.
Ask the software product vendor if the tool will allow you to export data to an external file or import data from external sources.
Ask the software vendor (LiveChat, Inc.) if the software package includes consulting hours. Do not hesitate to ask if there are any hidden charges involved.
You do not want to be caught unawares when a software vendor sends a technician to resolve an issue that may crop up due to varied reasons. You want to make sure the charges are reasonable. Better still, you should be aware of what needs to be paid to the technician sent by the vendor to fix a problem.
You do not want to fall in love with the front end unless you are 100% sure that the software is compatible with your existing system. Ask the software vendor is you need any specific hardware to install the software. Will the business application run on your existing workstations. How much space will the software take on the disk drive? Is there a need for RAM upgrade to successfully run the software for optimum performance?
You should enquire about the cost of having more than one terminal in your store. While some software vendors charge on the basis of the number of store locations, others charge per terminal.
When you are looking for a software solution, make sure you know if the vendor charges any fee to get you started. You should also be interested to know if there are any software maintenance charges for you to pay.
Your business is accountable to customers, regulators, employees, and partners. So you should look for one software vendor who has adopted a comprehensive, technically sound security and compliance program. Does the vendor map your needs for security controls?
Data loss can prove extremely risky for any business. So you should always ask the vendor about their backup policy. How often is data backed up and what is the cost for the same?
What is the software vendor's policy on disaster recovery? Are any charges involved for disaster recovery support if a catastrophic hardware failure affects your system?
How easy is the software to work on? Is it user friendly for your end users? Does it involve any complexities that are difficult to understand for the team? Even a feature-rich solution is of no use if end users find it difficult to use.
LiveChat, Inc. should clearly mention whether the solution is complex or simple to use. If it is not an easy-to-use software solution, then do they provide training? What is the level of training your team requires to make the most of the solution?
You will be interested to know about the software updates. When is it updated? Does the service provider notify customers when the upgrades are scheduled? Does the software work when the upgrades are under way? How long does the process take?
You should be interested to enquire about how an issue is handled at the side of the software vendor. Do not hesitate to question about who will respond to your emergency calls. What is their experience in software industry?
If the software vendor is widely popular, chances are that they have a good product. So always check their client base to measure their product's competence in the market.
Testing is crucial to ensuring that the software runs as promised. So you should try to find out if the vendor offers any free trial runs or try before you buy the product. By testing the concept first, it gets easier to understand the software product's functionality and allay fears before signing a contract.

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