Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - TeamMax or 8x8 Contact Center?
TeamMax is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than TeamMax (60/100). 8x8 Contact Center offers users more features (14) than TeamMax (3). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Acarda Sales Technologies Limited Vs. 8x8, INC
Acarda Sales Technologies Limited: Acarda Sales Technologies provides a range of call center and telemarketing software products to help maximise your business productivity. Our TeamMax Call Center software is for groups of people engaged in outbound telemarketing, CallAssist is for single user telemarketers and Acarda Messenger is a fully automated auto dialer.Demand dialing is ini...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? TeamMax or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TeamMax and 8x8 Contact Center.
TeamMax price starts at $49 per month , On a scale between 1 to 10 TeamMax is rated 6, which is similar to the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: TeamMax is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared TeamMax Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
TeamMax: Data Import/Export, Basic Reports, Online Customer Support.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
TeamMax's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.