Compare Zendesk Starter Vs. Zendesk

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Zendesk Starter Vs. Zendesk - Oct 10, 2018

Zendesk Starter

5 reviews
(3.7/5)

Starting from $20 Per year/user

Zendesk Starter is a customer service solution that can help users to provide better customer service. It can help users to bring all your customer conversations including email, social networking sites and voi

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Zendesk Starter Specifications

Name: Zendesk Starter
Company: Zendesk
Address Zendesk Inc, 989 Market St, San Francisco, CA
Software Type: Standalone, On Premise, SaaS
Typical Customers: Start up, Small business
Business Area: Cross Business Areas, Customer service
Platforms: Mobile, Cloud

Zendesk Specifications

Name: Zendesk
Company: Zendesk
Address Zendesk Inc, 989 Market St, San Francisco, CA
Website:Zendesk
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas, Customer service
Platforms: Desktop, Mobile, Cloud

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Zendesk Starter: 8 Features

Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

Zendesk: 8 Features

Change Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal

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Zendesk Starter Review
Updated: Oct 10, 2018

Zendesk Starter is a customer service solution that can help users to provide better customer service. It can help users to bring all your customer conversations including email, social networking sites and voice into one place. The software also offers mobile dedicated apps for iOS, Android, BlackBerry and Windows phone users.

The developers of Zendesk Starter have been providing customer service solutions since 2007. The company is headquartered in San Francisco. More than 40,000 companies are using Zendesk’s customer service solution and the company has offices in eight countries.

Zendesk Starter Average Rating -

The average rating of Zendesk Starter is 3.7 stars. The rating is based on 5 aggregated online reviews.

Zendesk Starter Typical Customers

Zendesk Starter is perfect for small companies that are looking for a customer service solution. Companies providing IT service, software, fashion, food, education, retail and professional services can use this software. 20th Century Fox, Elance and Vodafone are some of the clients of Zendesk.

Read more - Zendesk Starter

Zendesk Review
Updated: Oct 10, 2018

Zendesk is an SaaS Suite developed to be a platform for customer service support, help desk ticketing and issue tracking. It is the creation of a company of the same name founded in 2007.

The company Zendesk inc. was founded by Morten Primdahl, Alexander Aghassipour and Mikkel Svane. By 2008 it had received $500,000 in funding. In 2009 a second series of funding came in the amount of $6 million allowing the company to move to San Francisco and establishing its headquarters.

Today Zendesk has over 30,000 companies relying on its service to interact with customers

Zendesk Average Rating -

The average rating of Zendesk is 5 stars. The rating is based on 145 aggregated online reviews.

Zendesk Typical Customers

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. The software can be used in retail services, media services, government agencies, software companies, finance and even education.

Non-profit organizations and public administration offices should also find the tool to be very useful. Among popular users of Zendesk you will find companies like Sony Music, Disney, Vodafone, Groupon, Rovio and Xerox.

Read more - Zendesk

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    Zendesk Alternatives

    The two main competitors for Zendesk are Freshdesk and Zoho Support.

    ZohoSupport provides a cloud based customer support solution that can handle multiple channels that include email, phone, chat and even social media. The product is workflow based and manages tickets as well as service escalations with dashboards to monitor support metrics against KPIs. Additionally the product is easily customizable and offers integration to Zoho CRM for customer management. ZohoSupport also provides a free trial and includes a limited features free edition for customers as well.

    In comparison the Zendesk customer support solution also includes a knowledge base for agents to refer to for common problems, as well as community forums for customers and agents to
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Zendesk Starter pricing

Zendesk Starter price Starting from $20 Per year/user , on a scale between 1 to 10 Zendesk Starter is rated 4, which is lower than the average cost of Help Desk software.

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Zendesk pricing

Zendesk price Starting from $29 Per month/user , when comparing Zendesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

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