Shlomi Lavi /
Aug 17, 2022
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Bottom Line: Which is Better - Anywhere365 for Skype Business or 8x8 Contact Center?
Anywhere365 for Skype Business is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Anywhere365 for Skype Business (62/100). 8x8 Contact Center offers users more features (14) than Anywhere365 for Skype Business (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Workstreampeople Vs. 8x8, INC
Workstreampeople: WORKSTREAMPEOPLE is the developer and supplier of the Anywhere365 Unified Contact Center for Skype for Business and Microsoft Lync. As an Independent Software Vendor, we continuously invest in improving and developing our solution. The Workstreampeople solutions enable organizations to improve their business results and enhance their operational ef...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Anywhere365 for Skype Business or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Anywhere365 for Skype Business and 8x8 Contact Center.
Anywhere365 for Skype Business price starts at $10,000 per feature , On a scale between 1 to 10 Anywhere365 for Skype Business is rated 4, which is lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Anywhere365 for Skype Business is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared Anywhere365 for Skype Business Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
Anywhere365 for Skype Business: We are still working to collect the list of features for Anywhere365 for Skype Business.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Anywhere365 for Skype Business's typical customers include: Medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.