Compare Callcruncher Access Anywhere and 8x8 Contact Center - Mar 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Callcruncher Access Anywhere or 8x8 Contact Center?

Callcruncher Access Anywhere is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Callcruncher Access Anywhere (55/100). 8x8 Contact Center offers users more features (14) than Callcruncher Access Anywhere (0). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Call Recording solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Callcruncher Vs. 8x8, INC

Callcruncher: Callcruncher is a powerful, intuitive and affordable Call Intelligence system. Our innovative platform manages the call accounting, reporting, analytics, tracking, rating and recording of call data invaluable to small, medium and enterprise clients. Callcruncher weaves your VoIP solution deeply into client decision making processes and productivit...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Callcruncher Access Anywhere or 8x8 Contact Center?

The real total cost of ownership (TCO) of Call Recording software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Callcruncher Access Anywhere and 8x8 Contact Center.

Callcruncher Access Anywhere accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Callcruncher Access Anywhere is rated 4, which is lower than the average cost of Call Recording software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Recording software cost.

Bottom line: Callcruncher Access Anywhere is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared Callcruncher Access Anywhere Vs. 8x8 Contact Center based on some of the most important and required Call Recording features.

Callcruncher Access Anywhere: We are still working to collect the list of features for Callcruncher Access Anywhere.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Callcruncher Access Anywhere's typical customers include: Small businesses and start ups, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.