Shlomi Lavi /
May 27, 2022
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Bottom Line: Which is Better - Centcom Predictive Dialer or Nuance IVR?
Nuance IVR is more expensive to implement (TCO) than Centcom Predictive Dialer, and Nuance IVR is rated higher (92/100) than Centcom Predictive Dialer (62/100). Both tools offer the same amount of features.
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Call Center Development Services (CCDS) Vs. Nuance
Call Center Development Services (CCDS): CCDS prides itself in its ability to develop customized call center management suites, tailored to meet the needs of the most demanding contact centers. Harnessing the raw power of a predictive dialer, these systems are highly reliable, fully scalable and come with outstanding technical support and training.
Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives.
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Who is more expensive? Centcom Predictive Dialer or Nuance IVR?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Centcom Predictive Dialer and Nuance IVR.
Centcom Predictive Dialer price starts at $4 per month , On a scale between 1 to 10 Centcom Predictive Dialer is rated 4, which is lower than the average cost of Call Center software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Centcom Predictive Dialer is rated 4, which is lower than the average cost of Call Center software.
Bottom line: Nuance IVR is more expensive than Centcom Predictive Dialer.
Which software includes more/better features?
We've compared Centcom Predictive Dialer Vs. Nuance IVR based on some of the most important and required Call Center features.
Centcom Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.
Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Centcom Predictive Dialer's typical customers include: Small, medium and large size businesses, The software has mainly been designed for small and medium businesses with no restriction of industrial background.