Compare Chorus.ai and 8x8 Contact Center - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Chorus.ai or 8x8 Contact Center?

Chorus.ai is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Chorus.ai (78/100). 8x8 Contact Center offers users more features (14) than Chorus.ai (5). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Sales solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Chorus Vs. 8x8, INC

Chorus: Chorus.ai is the market leading Conversation Cloud, built to securely capture, store and analyze your teams calls and meetings so your team can focus on what really matters: your customers and your business.

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Chorus.ai or 8x8 Contact Center?

The real total cost of ownership (TCO) of Sales software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Chorus.ai and 8x8 Contact Center.

Chorus.ai price starts at $100 per user/month , On a scale between 1 to 10 Chorus.ai is rated 8, which is higher than the average cost of Sales software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Sales software cost.

Bottom line: Chorus.ai is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared Chorus.ai Vs. 8x8 Contact Center based on some of the most important and required Sales features.

Chorus.ai: Sales Automation, Sales orders, Call Center, Conference Calling, Videoconference Syncing.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Chorus.ai's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.