Compare Creatio and Zendesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Creatio or Zendesk?

Creatio is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Creatio (80/100). Zendesk offers users more features (23) than Creatio (5). There is a clear winner in this case and it is Zendesk!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

bpm’online Vs. Zendesk

bpm’online: Bpm’online is a global provider of top-notch process-driven CRM for marketing, sales and service. Today, the company serves thousands of customers worldwide.

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Creatio or Zendesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Creatio and Zendesk.

Creatio price starts at $30 per user/month , On a scale between 1 to 10 Creatio is rated 4, which is lower than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Creatio is more expensive than Zendesk.

Which software includes more/better features?

We've compared Creatio Vs. Zendesk based on some of the most important and required CRM features.

Creatio: Customer Service, Email Marketing, Marketing Automation, Sales Automation, Collaboration Center .

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

Creatio offers solutions for companies of any size – from small companies to big enterprises. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.