Compare EasyContactNow and RealPresence - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - EasyContactNow or RealPresence?

RealPresence is more expensive to implement (TCO) than EasyContactNow, and RealPresence is rated higher (88/100) than EasyContactNow (54/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

DXI Vs. Polycom

DXI: DXI has developed from a business delivering cloud communication API services into one of the fastest growing solution providers in the contact centre space. Our innovative, usage-based, ‘all you can eat’ service offers high levels of agility and flexibility and bridges the gap between traditional and new communication technologies. DXI is both hig...

Polycom: Polycom is celebrating 25 years of industry leadership with trail-blazing technology that unleashes the power of collaboration by putting people at the center. Our innovative solutions — and more than 950 patents — provide superior user experiences that are flexible and easily integrated for our customers’ needs. More than 415,000 companies and ins...

Who is more expensive? EasyContactNow or RealPresence?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for EasyContactNow and RealPresence.

EasyContactNow accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 EasyContactNow is rated 4, which is lower than the average cost of Call Center software. RealPresence price starts at $89 per license , When comparing RealPresence to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: EasyContactNow cost is around the same cost of RealPresence.

Which software includes more/better features?

We've compared EasyContactNow Vs. RealPresence based on some of the most important and required Call Center features.

EasyContactNow: We are still working to collect the list of features for EasyContactNow.

RealPresence: We are still working to collect the list of features for RealPresence.

Target customer size

EasyContactNow's typical customers include: Medium and large size businesses, and RealPresence's target customer size include: Small, medium and large size businesses.