GuideCX - Top Competitors (Mar 2023)

Shlomi Lavi / updated: Mar 16, 2023

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GuideCX vs. Alternatives in 2024

Here is a comparison of GuideCX with ChurnZero, TaskRay, Smartsheet, Planhat, and Rocketlane:

1. Features:

• GuideCX specializes in customer onboarding and implementation management features, such as a centralized customer project dashboard, customized task lists, and automated task tracking. It also has integrations with popular business tools like Salesforce and Slack.
• ChurnZero is a customer success management platform that offers features such as customer health scoring, automated playbooks, and in-app messaging. It also has integrations with a variety of other tools.
• TaskRay is a project management tool that is specifically designed for Salesforce users. It offers features such as project templates, task management, and custom fields. It also has integrations with other Salesforce apps.
• Smartsheet is a collaborative work management platform that offers features such as project and task tracking, reporting, and automation. It also has integrations with other business tools.
• Planhat is a customer success platform that offers features such as customer health scoring, goal tracking, and customer feedback management. It also has integrations with other business tools.
• Rocketlane is a customer onboarding and success platform that offers features such as customer journey mapping, customized onboarding workflows, and analytics. It also has integrations with other business tools.

2. Prices:

• GuideCX pricing is not publicly available, but they offer a free trial.
• ChurnZero pricing starts at $5,000 per year.
• TaskRay pricing starts at $25 per user per month.
• Smartsheet pricing starts at $14 per user per month.
• Planhat pricing starts at $300 per month.
• Rocketlane pricing starts at $999 per month.

3. Vendor size:

• GuideCX is a small company based in Utah, USA.
• ChurnZero is a mid-sized company based in Washington DC, USA.
• TaskRay is a small company based in Colorado, USA.
• Smartsheet is a large company based in Washington, USA.
• Planhat is a small company based in Stockholm, Sweden.
• Rocketlane is a small company based in California, USA.

4. Customer type:

• GuideCX is best suited for businesses that need a customer onboarding and implementation management solution.
• ChurnZero is best suited for businesses that need a customer success management platform.
• TaskRay is best suited for Salesforce users that need a project management tool.
• Smartsheet is best suited for businesses that need a collaborative work management platform.
• Planhat is best suited for businesses that need a customer success platform.
• Rocketlane is best suited for businesses that need a customer onboarding and success platform.

5. Cost of implementation:

• GuideCX cost of implementation is not publicly available.
• ChurnZero offers professional services to help with implementation, which starts at $5,000.
• TaskRay offers implementation services, which start at $1,500.
• Smartsheet offers a variety of professional services for implementation, which vary in cost.
• Planhat offers implementation services, which start at $1,000.
• Rocketlane offers implementation services, which vary in cost.

In summary, while GuideCX, ChurnZero, TaskRay, Smartsheet, Planhat, and Rocketlane all offer some degree of customer management features, each platform has a unique focus and set of strengths. When evaluating which platform to choose, it is important to consider factors like pricing, vendor size, ease of use, and integration options, as well as which platform is best suited to your particular business needs.

GuideCX's Free Alternative

Notion is a collaboration tool that can be used for a variety of different purposes, including customer onboarding and implementation. While it may not have all the same features as GuideCX, it is a highly flexible and customizable tool that can be adapted to a variety of different workflows. Notion basic version is free, with paid plans available for additional features and functionality.

GuideCX Best Alternative for Small Business

Basecamp is a project management tool that offers a variety of features for team collaboration, task management, and communication. It allows teams to create to-do lists, schedule tasks, and communicate with each other in one centralized location. Basecamp simple and straightforward interface makes it easy for small businesses to manage their projects, and it offers flexible pricing plans based on the number of users.