Shlomi Lavi /
May 17, 2022
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Bottom Line: Which is Better - HelpDeskEddy or Slack?
HelpDeskEddy is more expensive to implement (TCO) than Slack, and Slack is rated higher (100/100) than HelpDeskEddy (53/100). Slack offers users more features (5) than HelpDeskEddy (0). There is a clear winner in this case and it is Slack!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
HelpDeskEddy Vs. Slack
HelpDeskEddy: HelpDeskEddy is a unified system of customer service that is always at hand for your needs.
You can surprise with your customer service through our simple and easy high-quality client service. With endless possibilities you can connect our system to your existing mailboxes and create tickets directly from the incoming emails. Incoming emails ar...
Slack: Slack is a messaging app for teams. It brings all your communication in one place, integrating with the tools and services you use every day. Slack is free to use for as long as you want, with teams big and small. Slack is on a mission to make your working life simpler, more pleasant and more productive.
Who is more expensive? HelpDeskEddy or Slack?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HelpDeskEddy and Slack.
HelpDeskEddy price starts at $12 per month , On a scale between 1 to 10 HelpDeskEddy is rated 4, which is lower than the average cost of Help Desk software. Slack price starts at $6.67 per month , When comparing Slack to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: HelpDeskEddy is more expensive than Slack.
Which software includes more/better features?
We've compared HelpDeskEddy Vs. Slack based on some of the most important and required Help Desk features.
HelpDeskEddy: We are still working to collect the list of features for HelpDeskEddy.
Slack: Document Management, Project Management, Task Management, Document Publishing, Document Versioning.
Target customer size
HelpDeskEddy's typical customers include: Small, medium and large size businesses, and Slack's target customer size include: Small, medium and large size businesses.