Compare Hivedesk and 8x8 Contact Center - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Hivedesk or 8x8 Contact Center?

8x8 Contact Center is more expensive to implement (TCO) than Hivedesk, and 8x8 Contact Center is rated higher (93/100) than Hivedesk (80/100). 8x8 Contact Center offers users more features (14) than Hivedesk (5).

Looking for the right Time Tracking solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Hivedesk Vs. 8x8, INC

Hivedesk : HiveDesk is supported by outsourcing veterans who have over 20 years of combined experience managing remote workers from all over the world. Our mission is to provide simple tools that make managing remote workers easy for both the employer and the worker.

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Hivedesk or 8x8 Contact Center?

The real total cost of ownership (TCO) of Time Tracking software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Hivedesk and 8x8 Contact Center.

Hivedesk price starts at $25 per 5 users/month , On a scale between 1 to 10 Hivedesk is rated 2, which is much lower than the average cost of Time Tracking software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Time Tracking software cost.

Bottom line: Hivedesk cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared Hivedesk Vs. 8x8 Contact Center based on some of the most important and required Time Tracking features.

Hivedesk: Basic Reports, Data Import/Export, Online Customer Support, Automatic Time Capture, Time Tracking.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Customers of the software include businesses of all sizes and types. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.