Compare inContact Hosted Call Center and Nuance IVR - Oct 2022
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Bottom Line: Which is Better - inContact Hosted Call Center or Nuance IVR?
Nuance IVR is more expensive to implement (TCO) than inContact Hosted Call Center, and Nuance IVR is rated higher (92/100) than inContact Hosted Call Center (80/100). inContact Hosted Call Center offers users more features (8) than Nuance IVR (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
inContact Vs. Nuance
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...
Who is more expensive? inContact Hosted Call Center or Nuance IVR?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for inContact Hosted Call Center and Nuance IVR.
inContact Hosted Call Center price starts at $100 per user/month , On a scale between 1 to 10 inContact Hosted Call Center Software is rated 2, which is much lower than the average cost of Call Center software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 inContact Hosted Call Center Software is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: Nuance IVR is more expensive than inContact Hosted Call Center.
Which software includes more/better features?
We've compared inContact Hosted Call Center Vs. Nuance IVR based on some of the most important and required Call Center features.
inContact Hosted Call Center: Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), IVR (Interactive Voice Response), Real Time Reporting, Social Analytics, Social Customer Care, WYSIWYG App Builder.
Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
inContact offers scalable solutions to companies of any size. The software has mainly been designed for small and medium businesses with no restriction of industrial background.
Nuance IVR
Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.
Compare PricingCompare specifications
inContact Hosted Call Center Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> inContact Hosted Call Center review |
Company: | inContact |
Pricing: | starts at $100 per user/month |
Typical customers: | Medium and large size businesses |
Platforms: | Cloud |
Links: | inContact Hosted Call Center review, inContact Hosted Call Center pricing, inContact Hosted Call Center alternatives |
Nuance IVR Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | IVR -> Nuance IVR review |
Company: | Nuance |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop |
Links: | Nuance IVR review, Nuance IVR pricing, Nuance IVR alternatives |
Compare features
inContact Hosted Call Center: 8 Features
Nuance IVR: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.