Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Insightly or CXM Recording?
CXM Recording is more expensive to implement (TCO) than Insightly, and Insightly is rated higher (87/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than Insightly (8).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Insightly Vs. CXM
Insightly: We designed Insightly as a simple to use yet powerful CRM system for small business. With integrations to Google Apps, MailChimp, LinkedIn and Twitter, and with great mobile apps for tablets and smart phones, Insightly is the leading customer management system for small business.
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Who is more expensive? Insightly or CXM Recording and Quality Monitoring?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Insightly and CXM Recording and Quality Monitoring.
Insightly price starts at $29 per user/month , On a scale between 1 to 10 Insightly is rated 2, which is much lower than the average cost of CRM software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Insightly cost is around the same cost of CXM Recording and Quality Monitoring.
Which software includes more/better features?
We've compared Insightly Vs. CXM Recording based on some of the most important and required CRM features.
Insightly: Collaboration, Marketing Automation, Sales Automation, Calendar Management, Custom User Interface, Customizable Fields, Inventory Management, Lease Administration.
CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
Insightly was designed specifically with small businesses in mind: businesses with few sales, and small number of customers and employees. Creedenz CXM is best suited for small business and medium business in the healthcare sector.