Compare ITSM 365 and Autotask - Jul 2022

Shlomi LaviShlomi Lavi / Jul 15, 2022

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Bottom Line: Which is Better - ITSM 365 or Autotask?

Autotask is more expensive to implement (TCO) than ITSM 365, and Autotask is rated higher (75/100) than ITSM 365 (62/100). Autotask offers users more features (3) than ITSM 365 (0).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Smartnut Vs. Autotask Corporation

Smartnut: Development and support of internet service ITSM 365 deals LLC \\\"Smartnat\\\", part of the company Naumen.

Autotask Corporation: Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, contracts, tech scheduling, project managemen...

Who is more expensive? ITSM 365 or Autotask?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ITSM 365 and Autotask.

ITSM 365 price starts at $24.90 per user/month , On a scale between 1 to 10 ITSM 365 is rated 2, which is much lower than the average cost of IT Management software. Autotask price starts at $50 per month , When comparing Autotask to its competitors, the software is rated 6 - similar to the average IT Management software cost.

Bottom line: Autotask is more expensive than ITSM 365.

Which software includes more/better features?

We've compared ITSM 365 Vs. Autotask based on some of the most important and required IT Management features.

ITSM 365: We are still working to collect the list of features for ITSM 365.

Autotask: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. and Autotask's target customer size include: Small, medium and large size businesses.

ITSM 365

ITQlick rating
(3.8/5)

starts at $24.90 per user/month

TITSM 365 is a web based IT service management solution for businesses of all sizes. Its capabilities include service desk management, configuration management, knowledge management, and others. The sof...

Categories: Help Desk, IT Management.

Autotask

ITQlick rating
(3.2/5)

starts at $50 per month

Autotask is a growing cloud-based Customer Service software, it is designed to support small, medium and large size business. Autotask received a rating of 3.2 from ITQlick team. The software cost is considered...

Categories: Billing & Invoicing, Customer Service, Expense Management, Professional Services Automation.

Compare specifications

Compare features

ITSM 365: 0 Features

We are working to collect the list of features

Autotask: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ITSM 365
ITQlick rating
3.8/5
Score
62/100
Pricing
3/10
License pricing
$24.90 per user/month
Functionality
3
Compare
Autotask
ITQlick rating
3.2/5
Score
75/100
Pricing
6.4/10
License pricing
$50 per month
Functionality
7
Crashplan
ITQlick rating
4.6/5
Score
89/100
Pricing
2.6/10
License pricing
$10 per month
Functionality
9
SevOne
ITQlick rating
4/5
Score
88/100
Pricing
5.2/10
License pricing
$2,995 per license
Functionality
3
Review
CA Servi...
ITQlick rating
3.3/5
Score
84/100
Pricing
7/10
License pricing
Pricing not available
Functionality
13
Compare

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.