Compare Magentrix Portals and 8x8 Contact Center - Aug 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Magentrix Portals or 8x8 Contact Center?

Magentrix Portals is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Magentrix Portals (78/100). 8x8 Contact Center offers users more features (14) than Magentrix Portals (0). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Social Media Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Magentrix Vs. 8x8, INC

Magentrix: Magentrix empowers organizations of all sizes worldwide to engage and collaborate with customers, partners, employees, and other communities. Our Social Intranet and self-service community portal solutions boost employee productivity, helps your organization provide greater customer experience, and drives synergy in partner communities. Share info...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Magentrix Portals or 8x8 Contact Center?

The real total cost of ownership (TCO) of Social Media Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Magentrix Portals and 8x8 Contact Center.

Magentrix Portals price starts at $1,499 per license , On a scale between 1 to 10 Magentrix Customer and Partner Portals is rated 4, which is lower than the average cost of Social Media Management software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Social Media Management software cost.

Bottom line: Magentrix Portals is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared Magentrix Portals Vs. 8x8 Contact Center based on some of the most important and required Social Media Management features.

Magentrix Portals: We are still working to collect the list of features for Magentrix Portals.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Magentrix Customer and Partner Portals offer tools and solutions that are developed for use in small to large businesses. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.