Shlomi Lavi /
Oct 22, 2022
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Bottom Line: Which is Better - NoMachine or SmartSupport?
SmartSupport is more expensive to implement (TCO) than NoMachine, and SmartSupport is rated higher (78/100) than NoMachine (57/100). SmartSupport offers users more features (17) than NoMachine (3).
Looking for the right Remote Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NoMachine Vs. Safeharbor Knowledge Solutions
NoMachine: Since its official launch onto the market in February 2003 NoMachine has establised itself as the choice in the Enterprise's decision for remote access and terminal services in its migration to the Linux platform.
Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...
Who is more expensive? NoMachine or SmartSupport?
The real total cost of ownership (TCO) of Remote Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NoMachine and SmartSupport.
NoMachine price starts at $44.50 per year , On a scale between 1 to 10 NoMachine is rated 2, which is much lower than the average cost of Remote Support software. SmartSupport price starts at $199 per user/month , When comparing SmartSupport to its competitors, the software is rated 8 - higher than the average Remote Support software cost.
Bottom line: SmartSupport is more expensive than NoMachine.
Which software includes more/better features?
We've compared NoMachine Vs. SmartSupport based on some of the most important and required Remote Support features.
NoMachine: Data Import/Export, Basic Reports, Online Customer Support.
SmartSupport: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration.
Target customer size
NoMachine's typical customers include: Small, medium and large size businesses, SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.