Shlomi Lavi /
Sep 28, 2023
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Bottom Line: Which is Better - Oracle Sales Cloud or Zendesk?
Oracle Sales Cloud is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Oracle Sales Cloud (69/100). Zendesk offers users more features (23) than Oracle Sales Cloud (0). There is a clear winner in this case and it is Zendesk!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Oracle Corporation Vs. Zendesk
Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Oracle Sales Cloud or Zendesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Sales Cloud and Zendesk.
Oracle Sales Cloud price starts at $65 per user/month , On a scale between 1 to 10 Oracle Sales Cloud Software is rated 8, which is higher than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Oracle Sales Cloud is more expensive than Zendesk.
Which software includes more/better features?
We've compared Oracle Sales Cloud Vs. Zendesk based on some of the most important and required CRM features.
Oracle Sales Cloud: We are still working to collect the list of features for Oracle Sales Cloud.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
Oracle Sales Cloud's typical customers include: Large business, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.