Shlomi Lavi /
Nov 05, 2022
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Bottom Line: Which is Better - Oracle Siebel or CXM Recording?
Oracle Siebel is more expensive to implement (TCO) than CXM Recording, and Oracle Siebel is rated higher (85/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than Oracle Siebel (3).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Oracle Corporation Vs. CXM
Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Who is more expensive? Oracle Siebel or CXM Recording and Quality Monitoring?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Siebel and CXM Recording and Quality Monitoring.
Oracle Siebel price starts at $3,750 per license , On a scale between 1 to 10 Oracle Siebel is rated 8, which is higher than the average cost of CRM software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Oracle Siebel is more expensive than CXM Recording and Quality Monitoring.
Which software includes more/better features?
We've compared Oracle Siebel Vs. CXM Recording based on some of the most important and required CRM features.
Oracle Siebel: Data Import/Export, Basic Reports, Online Customer Support.
CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
Oracle Siebel is perfect for mid-size and large companies. Creedenz CXM is best suited for small business and medium business in the healthcare sector.