Compare Vector IT Help Desk & Service and Zendesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Vector IT Help Desk & Service or Zendesk?

Vector IT Help Desk & Service is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Vector IT Help Desk & Service (62/100). Zendesk offers users more features (23) than Vector IT Help Desk & Service (0). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Vector Networks Vs. Zendesk

Vector Networks: Privately held, debt-free and in business since 1992, Vector Networks is an emerging leader in providing scaleable IT management software for the small to mid-size enterprise. Installations range from 2 PC licenses for remote control to 10,000+ licenses of Vector's flagship software asset management solution. The company operates from bases in Atl...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Vector IT Help Desk & Service or Zendesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vector IT Help Desk & Service and Zendesk.

Vector IT Help Desk & Service accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Vector IT Help Desk & Service Management is rated 6, which is similar to the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Vector IT Help Desk & Service is more expensive than Zendesk.

Which software includes more/better features?

We've compared Vector IT Help Desk & Service Vs. Zendesk based on some of the most important and required Help Desk features.

Vector IT Help Desk & Service: We are still working to collect the list of features for Vector IT Help Desk & Service.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

Vector IT Help Desk & Service's typical customers include: Small, medium and large size businesses, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.