Shlomi Lavi /
Apr 25, 2022
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Bottom Line: Which is Better - Zoho Desk or ConnectWise Distribution?
Zoho Desk is more expensive to implement (TCO) than ConnectWise Distribution, and Zoho Desk is rated higher (92/100) than ConnectWise Distribution (85/100). ConnectWise Distribution offers users more features (7) than Zoho Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation Vs. ConnectWise
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.
Who is more expensive? Zoho Desk or ConnectWise Distribution?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Desk and ConnectWise Distribution.
Zoho Desk price starts at $14 per agent/month , On a scale between 1 to 10 Zoho Desk is rated 4, which is lower than the average cost of Help Desk software. ConnectWise Distribution price starts at $24 per user/month , When comparing ConnectWise Distribution to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zoho Desk is more expensive than ConnectWise Distribution.
Which software includes more/better features?
We've compared Zoho Desk Vs. ConnectWise Distribution based on some of the most important and required Help Desk features.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
ConnectWise Distribution: Asset Management, Email Integration, Reporting, Rules/Workflows, Data Import/Export.
Target customer size
Zoho Desk's typical customers include: Small, medium and large size businesses, The software is a viable product for businesses of all sizes and a variety of types.