inContact Hosted Call Center - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: Sep 06, 2021

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The main competitors for InContact Hosted Call Center are Nextiva Hosted Call Center and Five9 Virtual Call Center.

Nextiva Hosted Call Center provides solutions for in-house company requirements, distributed call centers with multiple groups of calling agents, as well as wholesale call centers which act as an outsourced operation for a company. Its features include incoming & outgoing call support, automated call distribution, interactive voice response service, as well as intelligent routing. There is also a facility for supervisors to “Silent Monitor” calls and initiate “Call Barge-in” if the agent is unable to resolve amicably the issue with the client.

InContact Hosted Call Center provides a similar cloud based contact center solution, but also supports predictive dialing & agent scripting to ensure a consistent message and better engagement with customers. Another feature is its integrated workforce management which uses historical analysis to determine customer demand for more efficient resource scheduling to meet these needs.

In comparison Five9 Virtual Call Center offers support for social media, chat, email and mobile channels for customer interaction. Additionally each agent’s desktop provides detailed customer history & scoring, recommended actions for escalation if needed, as well as real-time individual KPI analysis for the agent to measure his own productivity. Call Center supervisors can also track their agents’ performance through mobile phones with real-time access to performance dashboards and campaign details.

InContact Hosted Call Center on the other hand provides an option for customer surveys which can be used to gauge satisfaction levels, so if needed the contact center can institute process improvements to improve retention strategies.

2021's Top inContact Hosted Call Center Alternatives

Here are the top 4 alternatives to inContact Hosted Call Center that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
inContact
ITQlick rating
4.1/5
Score
80/100
Pricing
3.2/10
License pricing
$100 per user/month
Functionality
8
Best for SMBs
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$18.95 per user/month
Functionality
20
Best for Enterprise
CenterWare
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
8x8
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$0.04 per minute
Functionality
43
Review
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13

1. Nextiva Hosted Call Center - Best for SMBs

Nextiva Hosted Call Center is an alternative Call Center software, Nextiva Hosted Call Center installed on-premises or used cloud based, inContact Hosted Call Center Software can be used on-premises and on the cloud. Nextiva Hosted Call Center, with a pricing score of 3.6 is considered more expensive to implement than inContact Hosted Call Center Software with a score of 3.2.

Nextiva Hosted Call Center is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Nextiva offers 20 main features). compare head to head: Nextiva Hosted Call Center Vs inContact Hosted Call Center Software

2. CenterWare Inbound - Best for Large Business

CenterWare Inbound is an alternative Call Center software, CenterWare Inbound used on the cloud, inContact Hosted Call Center Software can be used on-premises and on the cloud. CenterWare Inbound, with a pricing score of 5.6 is considered more expensive to implement than inContact Hosted Call Center Software with a score of 3.2.

CenterWare Inbound is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (CenterWare offers 9 main features). compare head to head: CenterWare Inbound Vs inContact Hosted Call Center Software

3. 8x8 Contact Center - Best for Growing Companies

8x8 Contact Center is an alternative Call Center software, 8x8 Contact Center installed on-premises or used cloud based, inContact Hosted Call Center Software can be used on-premises and on the cloud. 8x8 Contact Center, with a pricing score of 2.2 is considered less expensive to implement than inContact Hosted Call Center Software with a score of 3.2.

8x8 Contact Center is rated 3.9 stars by ITQlick experts, both software products offer a good range of features (8x8 offers 43 main features). compare head to head: 8x8 Contact Center Vs inContact Hosted Call Center Software

4. Parakeet - Best for NO Budget or Start up Companies

Parakeet is an alternative Call Center software, Parakeet installed on-premises or used cloud based, inContact Hosted Call Center Software can be used on-premises and on the cloud. Parakeet, with a pricing score of 2 is considered less expensive to implement than inContact Hosted Call Center Software with a score of 3.2.

Parakeet is rated 2.8 stars by ITQlick experts, both software products offer a good range of features (Parakeet offers 13 main features). compare head to head: Parakeet Vs inContact Hosted Call Center Software

5. TouchStar Dialler

TouchStar Dialler is an alternative Call Center software, TouchStar Dialler used on the cloud, inContact Hosted Call Center Software can be used on-premises and on the cloud. TouchStar Dialler, with a pricing score of 3.4 is considered more expensive to implement than inContact Hosted Call Center Software with a score of 3.2.

TouchStar Dialler is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (TouchStar offers 6 main features). compare head to head: TouchStar Dialler Vs inContact Hosted Call Center Software

6. zendesk talk

zendesk talk is an alternative Call Center software, zendesk talk installed on-premises or used cloud based, inContact Hosted Call Center Software can be used on-premises and on the cloud. zendesk talk, with a pricing score of 2 is considered less expensive to implement than inContact Hosted Call Center Software with a score of 3.2.

zendesk talk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (zendesk offers 25 main features). compare head to head: zendesk talk Vs inContact Hosted Call Center Software

7. USAN IVR

USAN IVR is an alternative Call Center software, USAN IVR installed on-premises or used cloud based, inContact Hosted Call Center Software can be used on-premises and on the cloud. USAN IVR, with a pricing score of 6.2 is considered more expensive to implement than inContact Hosted Call Center Software with a score of 3.2.

USAN IVR is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (USAN offers 4 main features). compare head to head: USAN IVR Vs inContact Hosted Call Center Software

8. Telax Hosted Call Center

Telax Hosted Call Center is an alternative Call Center software, Telax Hosted Call Center installed on-premises or used cloud based, inContact Hosted Call Center Software can be used on-premises and on the cloud. Telax Hosted Call Center, with a pricing score of 2 is considered less expensive to implement than inContact Hosted Call Center Software with a score of 3.2.

Telax Hosted Call Center is rated 4 stars by ITQlick experts, both software products offer a good range of features (Telax offers 13 main features). compare head to head: Telax Hosted Call Center Vs inContact Hosted Call Center Software

9. Talkdesk

Talkdesk is an alternative Call Center software, Talkdesk used on the cloud, inContact Hosted Call Center Software can be used on-premises and on the cloud. Talkdesk, with a pricing score of 4.2 is considered more expensive to implement than inContact Hosted Call Center Software with a score of 3.2.

Talkdesk is rated 3.7 stars by ITQlick experts, both software products offer a good range of features (Talkdesk offers 9 main features). compare head to head: Talkdesk Vs inContact Hosted Call Center Software

10. Five9 Virtual Call Center

Five9 Virtual Call Center is an alternative Call Center software, Five9 Virtual Call Center installed on-premises or used cloud based, inContact Hosted Call Center Software can be used on-premises and on the cloud. Five9 Virtual Call Center, with a pricing score of 6 is considered more expensive to implement than inContact Hosted Call Center Software with a score of 3.2.

Five9 Virtual Call Center is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Five9 offers 29 main features). compare head to head: Five9 Virtual Call Center Vs inContact Hosted Call Center Software

11. inContact Cloud Contact Center

inContact Cloud Contact Center is an alternative Call Center software, inContact Cloud Contact Center installed on-premises, inContact Hosted Call Center Software can be used on-premises and on the cloud. inContact Cloud Contact Center, with a pricing score of 3.4 is considered more expensive to implement than inContact Hosted Call Center Software with a score of 3.2.

inContact Cloud Contact Center is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (inContact offers 4 main features). compare head to head: inContact Cloud Contact Center Vs inContact Hosted Call Center Software

12. Virtual Observer

Virtual Observer is an alternative Call Center software, Virtual Observer used on the cloud, inContact Hosted Call Center Software can be used on-premises and on the cloud. Virtual Observer, with a pricing score of 5.8 is considered more expensive to implement than inContact Hosted Call Center Software with a score of 3.2.

Virtual Observer is rated 3.1 stars by ITQlick experts, both software products offer a good range of features (Virtual offers 8 main features). compare head to head: Virtual Observer Vs inContact Hosted Call Center Software

13. XenCALL Predictive Dialer

XenCALL Predictive Dialer is an alternative Call Center software, XenCALL Predictive Dialer installed on-premises or used cloud based, inContact Hosted Call Center Software can be used on-premises and on the cloud. XenCALL Predictive Dialer, with a pricing score of 6 is considered more expensive to implement than inContact Hosted Call Center Software with a score of 3.2.

XenCALL Predictive Dialer is rated 4 stars by ITQlick experts, both software products offer a good range of features (XenCALL offers 15 main features). compare head to head: XenCALL Predictive Dialer Vs inContact Hosted Call Center Software

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.