inContact Hosted Call Center - Top Competitors (Oct 2022)
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| ITQlick Score: | 80/100 |
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| ITQlick Rating: |
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| Pricing: | 3.2/10 - low cost |
| Category: | Call Center -> inContact Hosted Call Center review -> inContact Hosted Call Center competitors |
| Ranking: | Ranked 57 out of 240 Call Center systems |
| Company: | inContact |
| Pricing: | starts at $100 per user/month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Cloud |
| Links: | inContact Hosted Call Center review, inContact Hosted Call Center pricing guide |
Shlomi Lavi / updated: Oct 04, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
inContact Hosted Call Center vs. Alternatives in 2024
The main competitors for InContact Hosted Call Center are Nextiva Hosted Call Center and Five9 Virtual Call Center.Nextiva Hosted Call Center provides solutions for in-house company requirements, distributed call centers with multiple groups of calling agents, as well as wholesale call centers which act as an outsourced operation for a company. Its features include incoming & outgoing call support, automated call distribution, interactive voice response service, as well as intelligent routing. There is also a facility for supervisors to “Silent Monitor” calls and initiate “Call Barge-in” if the agent is unable to resolve amicably the issue with the client.
InContact Hosted Call Center provides a similar cloud based contact center solution, but also supports predictive dialing & agent scripting to ensure a consistent message and better engagement with customers. Another feature is its integrated workforce management which uses historical analysis to determine customer demand for more efficient resource scheduling to meet these needs.
In comparison Five9 Virtual Call Center offers support for social media, chat, email and mobile channels for customer interaction. Additionally each agent’s desktop provides detailed customer history & scoring, recommended actions for escalation if needed, as well as real-time individual KPI analysis for the agent to measure his own productivity. Call Center supervisors can also track their agents’ performance through mobile phones with real-time access to performance dashboards and campaign details.
InContact Hosted Call Center on the other hand provides an option for customer surveys which can be used to gauge satisfaction levels, so if needed the contact center can institute process improvements to improve retention strategies.
inContact Hosted Call Center alternatives - for small & large Business
Here are the top 4 alternatives to inContact Hosted Call Center that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for low budget organizations.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.