Mend Pricing Plans & Cost Guide (Dec 2022)

Shlomi Lavi / Dec 23, 2022

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Mend pricing: How much does it cost in 2024?

Mend is one of the most popular Telehealth platforms for modern-day practices. It has two pricing plans for its users. These are called MendFree Telehealth and MendEnterprise.

• MendFree Telehealth: As the name suggests, this pricing slab is free of cost. It does not involve any fees.

• MendEnterprise: The pricing of this package depends upon custom proposals by users. You need to contact Mend to know about the pricing.

Prices and Plans Compared

Mend is a user-friendly EHR software offering its users two pricing plans: MendFree Telehealth and MendEnterprise. The software is designed to help all types of medical practices. The MendFree Telehealth package is free of cost. However, despite being free, it has several valuable features, such as secure messaging, unlimited staff licenses, pre-scheduled appointments, and unlimited automated patient text messages.

On the other hand, the MendEnterprise package packs in more features than the free version. Therefore, the pricing of the MendEnterprise package depends upon customized requirements. That means the pricing of this package will vary depending on the features you need to use. Some features you will find with the MendEnterprise package include staff and provider training, bulk message notifications, and advanced reporting. In addition, users can also enjoy various other features, such as patient self-scheduling, payment capture, custom digital forms, and a dedicated customer success manager.

Which Plan Is Right for You?

The MendFree Telehealth is designed in such a way that it fits the needs of startup healthcare facilities and small-scale clinics. Since the budget for such practices is small, the free version of the EHR software will be a perfect choice. In addition, the features available in this pack are sufficient to help startup and small-scale practices function smoothly.

At the same time, the MendEnterprise package is designed for large hospitals and clinics. Therefore, there is no pre-determined pricing for this package. Instead, the pricing depends on the individual needs of different practices. In other words, the pricing depends on the features you need with this package. The higher the number of features, the costlier it will get.

Some features of the MendEnterprise package include group visits of up to 15, video recording, EHR integration, mobile-optimized smart forms, and appointment notifications and reminders.

Total Cost of Ownership Examples

We have mentioned and explained the various costs your practice should expect to encounter if you choose to go with Mend telehealth software. 

Also, we thought it would be great to bring you a brief total cost of ownership (TCO) calculation example to help you understand how to calculate the TCO for your practice.

Small Sized Practice: Small practices with about 5 doctors, does not want to use the Mend free plan, and need simple software processes would incur a TCO that consists of $145 ($29 per provider per month) MendPractice license cost + $500 for extra team 1-2 training sessions + $2,500 for 1 or 2 system customization and integration + $500 for about 1000 practice data records transfer + cost of an EHR software you might need.

Medium-Sized Practice: Medium-sized practices with about 5-10 doctors can use the MendPractice plan, implementing standard software processes. The practice would incur a TCO that consists of $290 ($29 per provider per month) MendPractice license cost + $1500 for extra team 3 or 4 training sessions + $5000 for 3 or 5 system customization and integration + $2500 for about 10000 practice data records transfer + cost of an EHR software you might need.

Large Sized Practice: Large practices with about 25+ doctors that need a complete system can go for the MendEnterprise plan. However, since the cost is not publicly available, we will use the MendPractice plan for this example. The practice would incur a TCO that consists of $725 ($29 per provider per month) MendPractice license cost + $2500 for extra team 5-7 training sessions + $10,000 for full system customization and integration + $10,000 for about 100,000 practice data records transfer + cost of an EHR software you might need.

Mend vs. competitors (pricing)

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Cost of software customizations

Customizing the software to meet the specific needs of the organization can be a costly process, especially if the customization requires significant development or integration work. The average cost of customization can range from a few thousand dollars to several hundred thousand dollars, depending on the complexity of the customization work.

Data migration cost Relevant for Mend

Migrating data from old systems to the new software can be a time-consuming and costly process, especially if the data is large or complex. The average cost of data migration can range from a few thousand dollars to several hundred thousand dollars, depending on the size and complexity of the data.

Cost of training

How many groups (different departments, usages, type of users) are needed for Mend training? Training employees to use the new software can be a significant cost, especially if the software is complex or requires specialized knowledge. The average cost of training can range from a few hundred dollars to several thousand dollars per employee, depending on the complexity of the software and the duration of the training.

Cost of maintenance

Ongoing maintenance and support for the software can be a significant cost, especially if the software requires frequent updates or has a high rate of bugs or issues. The average cost of maintenance can range from a few hundred dollars to several thousand dollars per year, depending on the complexity of the software and the level of support required.

Frequently Asked Questions (FAQs)

Our Veredict

Whatever the size of your practice, Mend EHR is designed to fulfill your requirements. There are two pricing plans for Mend, MendFree Telehealth and MendEnterprise. The former is a free package with sufficient features for startups and small clinics. There are no hidden fees with this package, and it allows one-time patient import.

The second plan is the MendEnterprise package which is a customizable package. This plan does not have specific pricing. The cost of this package depends on the features chosen by individual users. It has all the features you find in the free version and several additional features. These include staff and provider training, group visits of up to 15, bulk message notifications, and advanced reporting. This package is suitable for large hospitals and other healthcare facilities.