Support Incident Tracker - Top Competitors (Sep 2022)

Support Incident Tracker Review
ITQlick Score: 80/100
ITQlick Rating:
Pricing: 6.8/10 - high cost
Category: Help Desk -> Support Incident Tracker review -> Support Incident Tracker competitors
Ranking:Ranked 50 out of 210 Help Desk systems
Company: The Support Incident Tracker
Pricing: starts at $25 per license
Typical customers: Medium and large size businesses
Platforms: Desktop
Links: Support Incident Tracker review, Support Incident Tracker pricing guide
Shlomi LaviShlomi Lavi / updated: Sep 16, 2022

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Support Incident Tracker vs. Alternatives in 2024

Hot Help Desk and Zendesk are the competitors of Support Incident Tracker. Hot Help Desk also offers a free edition for users like Support Incident Tracker and comes with customer portal, complete ticket history, automatic ticket assigning, email alerts, report builder and administration console features. However, the free version offers limited space disk and ticket management support.

Zendesk is another popular help desk solution with Salesforce integration support, Google Analytics integration support, portal language options, multiple channel support and knowledge base features. However, the their live chat support system is down most of the time.

Support Incident Tracker alternatives - for small & large Business

Here are the top 4 alternatives to Support Incident Tracker that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, Zendesk for growing companies, and Zoho Desk for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Support ...
ITQlick rating
3/5
Score
80/100
Pricing
6.8/10
License pricing
$25 per license
Functionality
6
Best for SMBs
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Best for Enterprise
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Growing
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Free version
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.